Toyota of Smithfield

indecisive we had no idea what kind of car we wanted but needed a newer vehicle, Dan Comfort was amazing. he helped us find the right car that fit our budget and we had no idea what kind of car we wanted but needed a newer vehicle, Dan Comfort was amazing. he helped us find the right car that fit our budget and our needs. he even helped us find a better deal on insurance More

great Team Worked will mike essig he was great will sent my family and friends to see him great team and very helpful thank you will be in for service Worked will mike essig he was great will sent my family and friends to see him great team and very helpful thank you will be in for service More

Lies effecting finances If I could give this place a zero I would. We were lied to 3 years ago about our lease mileage even though we were 100% up front about the kind of mi If I could give this place a zero I would. We were lied to 3 years ago about our lease mileage even though we were 100% up front about the kind of mileage we knew we would put on our car per year. (I work in Boston) We were told with 100% confidence by the sales person that the mileage would not matter if we lease OR bought another vehicle from Toyota of Smithfield. Imagine our surprise today when we walked into the dealership with the hopes of getting a newer vehicle and hopefully lowering or keeping our payments the same and being told that low and behold our mileage does matter and to be able to lease a new vehicle it would be over $500 per month, or our other option to buy out our current vehicle for $25 MORE per month than what we are currently paying. Had we known all of this 3 years ago when we were told by the salesman that leasing would be our best bet to keep our payments low and where we were comfortable we may have made a different more educated decision. We were completely screwed by someone desperate to make a sale. Now 3 years later we have to make some hard financial decisions because we were lied to 3 years ago. It is unspeakable that when directly asked a question MORE than one time that you could sit across from someone and lie to their face. I highly suggest finding another car dealership. More

Felt like i was mugged. I purchased a used car here back in April and the sale went okay until they sent me to the finance guy Abed. He kept pushing to sell me the Toyota ex I purchased a used car here back in April and the sale went okay until they sent me to the finance guy Abed. He kept pushing to sell me the Toyota extended warranty and was telling me it was only $20 more per month. That sounded pretty low so okay. Well when I saw what I really paid it was a xxxx of a lot more. When I signed all the papers he hid the sales agreement that had all the figures on it as i signed it. Then quickly folded everything up and placed everything in the envelope. After I got home i was looking it all over and noticed I was paying well over $2500 for the warranty plus $700 for a tire warranty that I told him I didn't want. Make sure you see what your really paying before you leave this place. Don't believe them. They play numbers games to make things sound cheaper then they are. I wont go here again because they are shady. Buying a car should be a fun experience but they made me feel like i was robbed. I was able to get Toyota to cancel the warranty but it was a bad feeling until I received the refund. More

Outstanding service See Mike Proulx for service!! Fast and friendly!! He made sure our vehicle was in tip top shape for a long vacation trip. He gave me discounts and adv See Mike Proulx for service!! Fast and friendly!! He made sure our vehicle was in tip top shape for a long vacation trip. He gave me discounts and advised me of future needs. I am a customer of Colonial Toyota as long as Mike is there!!! More

Great service !!!!! Colonial Toyota is a great dealership !! Service dept . Is great . Service manager Mike Proulx is very professional , friendly and accommodating!! Hi Colonial Toyota is a great dealership !! Service dept . Is great . Service manager Mike Proulx is very professional , friendly and accommodating!! Highly recommend the dealership ! Thanks More

Always Great I went in for my 15K and was in and out very fast. They treated me like I was part owner of the dealership. Amazing. Keep it up guys. I went in for my 15K and was in and out very fast. They treated me like I was part owner of the dealership. Amazing. Keep it up guys. More

Great experience The best service hands down! Convenient hours and fast efficient service . See Mike Proulx for service!! He gets the job done. Send your friends and f The best service hands down! Convenient hours and fast efficient service . See Mike Proulx for service!! He gets the job done. Send your friends and family! More

Buyer beware I know its a cliche, but buyer beware, they will tell you anything to make the sale. Shady sales practices, complete dis-regard for CUSTOMER service, I know its a cliche, but buyer beware, they will tell you anything to make the sale. Shady sales practices, complete dis-regard for CUSTOMER service, Sold extended warranty "in order to make the financing work." Typical sales pitch - "anything goes wrong, just bring it in." When something went wrong, we brought it in, and low and behold, coils "are not considered part of the powertrain." When we challenged the GM, his response was "that's a seperate company that sets up the guidelines, it's out of thier control." (speaking as though the conversation was waste of his valuable time). Salesman can promise anything they want, because once you drive off the lot - they got you. The only thing I can do is to NEVER go there again, and make sure everyone I know is aware of how they treat their "customers." They are not worthy of my business - you decide for yourself. Donna R. More

Toyota Camry Derrick the sales person was great! The experience was easy and fun, the free coffee was delish and Derrick let me test drive my favorite car. Go see Derrick the sales person was great! The experience was easy and fun, the free coffee was delish and Derrick let me test drive my favorite car. Go see Derrick! More