Toyota of Smithfield

I recently purchased a 2013 Camery Hybrid XLE and my experience with the delarship, sales associates and finance staff was nothing short of incredible. They were friendly, courteous and really worked wi experience with the delarship, sales associates and finance staff was nothing short of incredible. They were friendly, courteous and really worked with me to get me into the car that I wanted at a price that is very affordable. I also traded in my 2011 Camery and they were very fair on the trade in to make the numbers work. It is a great family owned business that is local in Rhode Island and I will be going back for a leased vehicle for my daughter. Thank you Colonial and keep up the great customer service! Michelle A. Couture Lincoln, RI More

Christine was very helpful. She provided initial quote and clarified with all the fees they would charge. She responded to my email inquiries promptly and honestly. Paul was very nice and friendly duri and clarified with all the fees they would charge. She responded to my email inquiries promptly and honestly. Paul was very nice and friendly during our test drive and explained all details with great patience. More

My experience with Colonial Toyota was phenomenal!!! The customer service and friendliness was remarkable!!! I have never had such a smooth un-stressed experience with purchasing a new car! They were very u customer service and friendliness was remarkable!!! I have never had such a smooth un-stressed experience with purchasing a new car! They were very understanding to all my wants and needs and were willing to work with me. I would highly recommend Colonial Toyota to my friends, family and co-workers! Thank you to Christine Jones for everything that you did for me as it was greatly appreciated!! Sincerely, -Another happy customer More

Christine was my initial contact over the internet and she was great with follow up throughout the process. At the dealership we first met with Russell who has a very calm, no pressure approach to buying, she was great with follow up throughout the process. At the dealership we first met with Russell who has a very calm, no pressure approach to buying, which works!! He knows a lot about the product and is good at selling with his knowledge. He gave us space alone after we drove the truck to think about it (not done at other dealerships). Russell was also good at following up throughout the process of purchasing and after the purchase. Abed, the finance guy is great. He put together different scenarios for financing and payments and the benefits of each. He talked about life and finances and taught us a lot about credit and credit scores. He is an asset to the dealership and wears great socks. :-) We will definitely recommend this dealership to friends, family, and colleagues, and use this dealership again if buying a Toyota or used car they have in stock. The one thing that disappointed me was getting the truck with under 1/4 tank of gas, it would have been nice getting the truck with a full tank of gas, or at least half full. More

I was looking to purchase a new or used vehicle, and Tony was very patient with me, as I didn't know which vehicle I wanted and could afford. After spending time with me, he recommended leasing the 2013 RAV was very patient with me, as I didn't know which vehicle I wanted and could afford. After spending time with me, he recommended leasing the 2013 RAV 4 and I am so happy with my decision. Everyone at Colonial was exceptionally friendly! More

I bought a certified preowned car from Colonial just over three months ago. About three weeks ago, I started noticing a noise that sounded like it might be a brake issue. I live 50 miles away, so I took it t three months ago. About three weeks ago, I started noticing a noise that sounded like it might be a brake issue. I live 50 miles away, so I took it to a local dealer who informed me that certified cars should have 50% or more life on the brakes but that it would have to be Colonial that would do the work since it is a workmanship issue, not a Toyota warranty issue. At that time I called Colonial and spoke with someone that answers the phones for the service department. (I didn't catch her name) She explained that if it was a workmanship issue that they would cover it but that she couldn't guarantee that over the phone. Next, about two weeks ago, I tried to reach the Service Manager, Mike, in hopes of getting a more clear understanding before driving 100 miles with two cars twice. He didn't answer a few times and I finally left a message for him on 1/21. Mike didn't return my call then or after another few attempts and messages, so I decided to try an email on 1/25. The only email available for service on the site was colonialsvc@aol.com, which I though was wierd but tried anyway. That day, I recieved a voicemail from Rayna Botvin on my cellphone, but the phone didn't ring before the message popped up. I thought that was also weird but was happy to have finally found a warm body. I called Rayna back but she was out. I then tried her for the next three days, leaving at least four messages with no response. I decided that I had to do something more drastic, so I emailed Toyota corporate and explained the whole issue. They wrote back a few days later that they had forward my info to Rayna and I should hear back from her soon. On 1/28, I had another no-ring message from Rayna. I looked it up and I guess there are services out there that you can use to leave voicemails for people without actually having to talk to them. Since then, I've been trying a few times a day to reach someone at the dealership with no luck. A few hours ago, I even tried the owner, Jim Botvin. I took my car to another dealership today as at this point I am concerned about safety and they told me that I should definitely not drive that car another mile. That dealership has also had no luck reaching anyone at Colonial nor has Toyota corporate themselves. My car is undrivable and I am picking up a rental after work today. To say that I am unsatisfied would be a major understatement. More

Trista Robertson being our Sales Dealer was a pleasant experience for us. We are a Toyota family, having a Corolla in our garage already. We would recommend Trista, and Colonial Toyota to others. T experience for us. We are a Toyota family, having a Corolla in our garage already. We would recommend Trista, and Colonial Toyota to others. Trista made us feel comfortable in our car buying. More

My wife and I were comparing vehicles to purchase. We went to Colonial Toyota to drive a Highlander. We were very upfront that we were not going to purchase a car that day and that we were going to drive went to Colonial Toyota to drive a Highlander. We were very upfront that we were not going to purchase a car that day and that we were going to drive competing models. The sales manager, Ben, was very understanding and assigned a salesperson, Amanda, to spend time with us. Amanda was fantastic. She gave a full description of the Highlander to us, button by button. There was not one thing about that car that Amanda did not know. She spent alot of time with us and we loved the vehicle. Even though we did not negotiate a parice with Amanda, before we left, Ben gave us a price for our trade in and a bottom line for the new car. It was a great deal! We went to other dealers and drove their cars (Honda, Nissan) and we even "came on down" to a competing Toyota dealer and was less than impressed with their service. We have not yet bought a car, but I called Colonial and told them that we were going to buy a Highlander very soon and that we were buying from Amanda. There was no pressure or sales tactics used and we felt very comfortable and at ease. I cannot say the same for the other dealers we visited. More

We recently moved to Rhode Island and needed a new Toyota Dealership for our 2002 Sequoia and 2012 Highlander. They treated us like family and notified us of a service recall for the Sequoia frame! We ende Dealership for our 2002 Sequoia and 2012 Highlander. They treated us like family and notified us of a service recall for the Sequoia frame! We ended up getting a new frame, several suspension parts and it was paid for by Toyota. The mechanic that changed the frame did a fantastic job too. I picked up the vehicle and drove 800 miles to Maine for a snowmobiling trip and the truck ran without a single glitch. I was nervous because changing the frame is a huge job and I thought something might go wrong. Not a problem though. These guys are professional and top notch. I've heard horror stories about some other Toyota dealerships in Rhode Island, but not here. These guys have a customer for life. Thank you Colonial Toyota! More

Just a note of thanks, I just stopped by to check out the preowned selection and ended up taking a Rav home with me. Unlike alot of the other dealships I did not feel pressured of overwelmed. Trista made the preowned selection and ended up taking a Rav home with me. Unlike alot of the other dealships I did not feel pressured of overwelmed. Trista made the whole experience great!It was like going shopping with a friend; it was fun and enjoyable. I think may can relate that many people would say that car shopping is fun, but my thanks to Trista for making my experience that way! I have my Rav to prove it! THANKS YOU! Jenn More