Toyota of Smithfield

I would highly recommend buying a toyota from Colonial. It was by far the best experience I have ever had purchasing a car. I didn't know much about toyotas when I got there but their team of experts helpe It was by far the best experience I have ever had purchasing a car. I didn't know much about toyotas when I got there but their team of experts helped me to understand what a great value and security owning a toyota would bring me. Also, they helped me to decide which model would be best for me. I'm extremely happy with my new toyota and will buy the next one from them as well. Great customer service , great attitude, great car.. Colonial Toyota is the place to buy a car! More

Outstanding support and customer service from the first step to the end. It had to be the smoothest car purchase I have ever completed. Everyone on the staff knew exactly what they needed to do and I nev step to the end. It had to be the smoothest car purchase I have ever completed. Everyone on the staff knew exactly what they needed to do and I never had a doubt about their professionalism. I would recommend to anyone looking to purchase a new car. More

Great place to buy a car. Wasn't sure which model we wanted but sales person, Eric, showed us and drove us in several cars so we were able to make an informed decision. once we settled on a Camry and ch wanted but sales person, Eric, showed us and drove us in several cars so we were able to make an informed decision. once we settled on a Camry and choose a color we were able to take the car home the same day. The Business manager Henry was able to accommodate our finance needs and got us on the road in time to pick the kids up from school with a new surprise. Thank you colonial Toyota for making a car buying experience an enjoyable event More

I went to Colonial Toyota to look into purchasing a used Lexus RX350. I met with Ben who immediately made me feel welcome and very much at ease. I have had some negative experiences with some other local de Lexus RX350. I met with Ben who immediately made me feel welcome and very much at ease. I have had some negative experiences with some other local dealers that really left a me feeling a little apprehensive about the whole car buying scenario. My whole experience at Colonial was excellent from start to finish. Ben walked me through the entire process, which was done with such ease I was amazed!I also dealt with Abed in the finance department. He was extremely informative and very easy to work with. I would recommend Colonial to anyone looking to purchase a vehicle,it was really refreshing to deal with such great people! More

I have purchased several Toyotas from Colonial and always got great customer service and great prices. My most recent purchase was a Tundra with some special options. The sales team went to work finding the got great customer service and great prices. My most recent purchase was a Tundra with some special options. The sales team went to work finding the vehicle with the options I wanted and had it delivered to me within two days. Great Service. I would highly recommend them. More

Dealer was exceptional in helping my wife and I in our search for a new car. They were very friendly and helpful, and spent more than enough time helping us decide which one was best for us. Also explai search for a new car. They were very friendly and helpful, and spent more than enough time helping us decide which one was best for us. Also explained all financing options and trade ins. We went to numerous Toyota dealers in Rhode Island, and the people at Colonial were the best by far. More

Brought my car in for service, and found the dealer to be extremely pleasant and helpful. They did what they said they were going to, and the cost came in just below the estimate I was given. They washed m extremely pleasant and helpful. They did what they said they were going to, and the cost came in just below the estimate I was given. They washed my car also. Dealt with Michael and Rayna, and found them both to be very knowledgeable and polite. Would recommend this dealer for Toyota service. More

Recently had an issue caused by another Toyota dealer, but discovered by Colonial.From the start Rayna Botvin was upfont, polite, caring and professional.Colonial gave me a loaner, performed all the warra but discovered by Colonial.From the start Rayna Botvin was upfont, polite, caring and professional.Colonial gave me a loaner, performed all the warranty work and Rayna kept me informed throughout. Rayna showed sincerity in dealing with a major safety issue and her staff solved all my issues. After picking up my car Rayna called me to make sure I was 100% satisfied and I am. I will buy my next toyota at Colonial and will definetely continue to use them for my servicing. thanks again More

These people lie and condescend, take two hours for an oil change, and charge through the nose while trying to scare you into getting unnecessary work done. Bought my 2002 Prius in for an oil change. oil change, and charge through the nose while trying to scare you into getting unnecessary work done. Bought my 2002 Prius in for an oil change. Not only did the oil change take two hours (!), I was told that the brake pads were worn down metal to metal and that I would need to get new front calipers, rotors, and brake pads and that it was a SUPER SERIOUS SAFETY ISSUE. This seemed strange since they would've noticed the pads getting worn at the oil change previously and had me replace them before they got totally ground to the metal. They also wanted $1,150 for the whole thing, so I informed them that I would have to get a second opinion and shop around, they made sure to tell me that Prius brakes are special (they are, but not so special that somebody else couldn't replace them) and that if I did get the work done somewhere else they might make a mistake and then I'd have to get the electric battery replaced, which is (they claim) 6,000 dollars -- but I know it's actually more like 2-3,000. When I got the paperwork back I noticed that the story had changed to: "Pads almost metal to metal. Recommend both from calipers due to mileage. Vehicle will need new brake pads and rotors also." I also noted that the tech who actually looked at the car wrote that the pads had 4 mm left on them (in black ink) and someone had conveniently filled in with blue ink that "caliper seized, requires immediate attention!" Basically, the car will need new brake pads sooner rather than later, and they want to scare me into paying over a grand for an entire brake job. No thanks, I'll take my car to the mom and pop down the street and have them replace the brake pads for MAYBE $100. More

The folks at Colonial Toyota were fantastic! They were very friendly from the outset, and throughout the process of buying the new car. They were also very helpful and understanding, helping us figure out very friendly from the outset, and throughout the process of buying the new car. They were also very helpful and understanding, helping us figure out the logisitics of moving to Michigan shortly after purchasing the car (e.g., getting it registered in a different state). The even threw in a remote starter at no extra charge! More