Toyota of Smithfield

I recently visited colonial Toyota for basic service. I had a lube oil and filter and also a tire rotation. While I was in they recognized the noise I was complaining about and were able to take care of it had a lube oil and filter and also a tire rotation. While I was in they recognized the noise I was complaining about and were able to take care of it under my warranty that day.(even though I did not purchase my camry there) They offered me a rental vehicle for the day at NO CHARGE!!!!! I am extremely satisfied with Colonial Toyota. I did not purchase the vehicle from them however they treated me like I had been a customer for the lifetime of my car. I will never go to another dealership after this appointment. I will always purchase and service my cars from them. I only wish I could bring in my wife's Honda for service as well. The entire staff was happy and willing to help with anything. This is not like my normal service experiences with dealerships. I recommend anyone who owns a Toyota to Service or purchase with this company. Anthony was my service advisor. After sitting down with him I realized I did not have any coupons and he handed them right to me. He was extremely pleasant knowledgable and helpful . I also was helped out by Lynn Dyer in regards to my FREE rental car. She actually pulled the vehicle in for me and had the greeters help me exchange the items needed from my car prior to leaving. I also met 2 of the Owners a husband and wife right in the service department. I think after that great experience had they not been able to identify that noise I might have just traded it in and purchased a new car from Colonial Toyota that very day. I would recommend this dealership to ANYONE looking to purchase or service a Toyota. More

Do yourself a favor and do not go to this dealership place. Awful service...I am a big believer in locally owned/family store business but this so called "family owned" Toyota dealersh place. Awful service...I am a big believer in locally owned/family store business but this so called "family owned" Toyota dealership place was HORRIBLE. I was never treated so badly in my entire life. More

Bought a pre-owned vehicle recently from Colonial Toyota. Although you hear stories about car buying that rival bad root canals, my experience with Colonial was a pleasant surprise. I dealt with Ben, Bob, Although you hear stories about car buying that rival bad root canals, my experience with Colonial was a pleasant surprise. I dealt with Ben, Bob, Jim, and Henry. Found them all to be friendly and truthful. The car was exactly as described to me over the phone. They gave me more than the book value for my trade-in. There were no games, they didn’t try to sell me anything I didn’t need. And the interest rate on my loan was below the best rate at my credit union. All of the paperwork was done and I was on my way in less time than it takes most dealers just to find the keys. I commend Colonial Toyota for their professionalism. They are a dealership that I can recommend without hesitation. More

I can say, with certainty that the experience i had with the Colonial Toyota of Smithfield RI will be one i will never forget. The sincerity, care and support i experienced renewed my faith and belief in d the Colonial Toyota of Smithfield RI will be one i will never forget. The sincerity, care and support i experienced renewed my faith and belief in dealerships. I took my 2007 FJ Cruiser (65kmiles) because of engine light . What happened as a result began a period of time in my life wrought with frustration and angst. I found out that the engine, for reason still beyond my comprehension was all but null and void. The oil build up had for the most part destroyed the engine. When i received the call from the service person, it all but caused my stress level to extend to edge of a nervous break down. I had taken care of the car, had the oil changed and any other maintenance required. One could imagine the surprise. I immediately called corporate, this to no avail. I then began talking to the service manager at Colonial, Rayna Botvin. She took this case to heart and worked way beyond the call of duty. She went to bat for me. She with her husband James, began the long journey of finding a solution to this challenge. Their care for me and my situation seemed to be a forefront of their concerns. I could not hope for or even find a better set of people than them. We solved the situation, and am happy to say i am back in my beloved FJ and am headed down the highway. It is persons like the two of them, that reawakens the hope in other human beings. This could have been a devastating set back for my family and me. As a result, i will always return to them as long as they have the dealership. They truly are the example of customer service. They have restored a confidence in dealerships, that i had long ago given up on. If there was a higher rating to give them i would. I do thank you for this opportunity. Joshua 2 FJ Lover. More

Friendly knowlegable salespeople,no pressure during our sales which was conducted as quickly as we wanted.We picked the car up the next day.Very goodwill when we lost a hubcap shortly after purchasing our sales which was conducted as quickly as we wanted.We picked the car up the next day.Very goodwill when we lost a hubcap shortly after purchasing our Yaris. Convenient location. Clean comfortable showroom.We'll be back! More

I have rated this dealership extremely poor due to the lack of service and professionalism I received when a brand new vehicle When I tried to reach them they never returned my calls. I tried to reach th lack of service and professionalism I received when a brand new vehicle When I tried to reach them they never returned my calls. I tried to reach the service manager for over 5 days, the business manager never returned my call as he promised. I wrote a detail letter to the GM and he never replied. I forwarded my letter to the GM again and the Owner - and never heard from them. LACK of PROFESSIONALISM! LACK of SERVICE and NOT standing behind their vehicles. POOR QUALITY vehicle! Absolutely unreal! More

I would highly recommend buying a toyota from Colonial. It was by far the best experience I have ever had purchasing a car. I didn't know much about toyotas when I got there but their team of experts helpe It was by far the best experience I have ever had purchasing a car. I didn't know much about toyotas when I got there but their team of experts helped me to understand what a great value and security owning a toyota would bring me. Also, they helped me to decide which model would be best for me. I'm extremely happy with my new toyota and will buy the next one from them as well. Great customer service , great attitude, great car.. Colonial Toyota is the place to buy a car! More

Great place to buy a car. Wasn't sure which model we wanted but sales person, Eric, showed us and drove us in several cars so we were able to make an informed decision. once we settled on a Camry and ch wanted but sales person, Eric, showed us and drove us in several cars so we were able to make an informed decision. once we settled on a Camry and choose a color we were able to take the car home the same day. The Business manager Henry was able to accommodate our finance needs and got us on the road in time to pick the kids up from school with a new surprise. Thank you colonial Toyota for making a car buying experience an enjoyable event More

Outstanding support and customer service from the first step to the end. It had to be the smoothest car purchase I have ever completed. Everyone on the staff knew exactly what they needed to do and I nev step to the end. It had to be the smoothest car purchase I have ever completed. Everyone on the staff knew exactly what they needed to do and I never had a doubt about their professionalism. I would recommend to anyone looking to purchase a new car. More

I went to Colonial Toyota to look into purchasing a used Lexus RX350. I met with Ben who immediately made me feel welcome and very much at ease. I have had some negative experiences with some other local de Lexus RX350. I met with Ben who immediately made me feel welcome and very much at ease. I have had some negative experiences with some other local dealers that really left a me feeling a little apprehensive about the whole car buying scenario. My whole experience at Colonial was excellent from start to finish. Ben walked me through the entire process, which was done with such ease I was amazed!I also dealt with Abed in the finance department. He was extremely informative and very easy to work with. I would recommend Colonial to anyone looking to purchase a vehicle,it was really refreshing to deal with such great people! More