Toyota of Smithfield

My wife and I reached out to many dealerships to inquire about a grand highlander Limit hybrid (wasn’t released to the public at that time). Mustafa and Toyota of Smithfield were the only dealership that li about a grand highlander Limit hybrid (wasn’t released to the public at that time). Mustafa and Toyota of Smithfield were the only dealership that listened and was responsive to our request. Mustafa worked to get us our car we wanted and responded to every text, call or email we sent. We felt like we were being heard and felt we had the team that could get us the car we wanted. Very great full. More

Mustafa at Toyota Smithfield was fantastic, he was incredibly responsive to us when we were starting our search and worked hard to find us the car we were looking for. He kept us updated, and was kind incredibly responsive to us when we were starting our search and worked hard to find us the car we were looking for. He kept us updated, and was kind and thoughtful throughout the process. We highly recommend him and the dealership to anyone searching for car! More

Toyota of Smithfield is a busy, pleasant place with very attentive and capable staff. The only reason for less than 5 stars is that they listed the truck for sale nearly a week before their service dept had attentive and capable staff. The only reason for less than 5 stars is that they listed the truck for sale nearly a week before their service dept had it ready. Not normally taking deposits on used vehicles made it nearly impossible for us to reserve it UNTIL... Our amazing sales associate Mustafa heard our sincerity and frustration and worked closely with us to give us the opportunity to purchase the truck. He was checking in with us daily to give us updates and so very kind and thoughtful throughout the process. He worked with us even after the sale to try to get trailer light connectors, and extra tie down clamps. We greatly appreciated his knowledge, his sense of humor, and his committment to following through on every detail. Mustafa is clearly an asset for Toyota of Smithfield. More

It was a pleasure to work with my salesperson Jawad. He was kind courteous and very patient with me and answered all my questions. He was kind courteous and very patient with me and answered all my questions. More

Harrison is a great asset to this dealership he went above and beyond to help me out I wasn’t happy I hade to pay for floor mats for this Tundra thought that was ridiculous besides that I live the Tundr above and beyond to help me out I wasn’t happy I hade to pay for floor mats for this Tundra thought that was ridiculous besides that I live the Tundra so far More

Bought a 21 RAV4 XLE. Buying the car was easy. They had the exact car I wanted. Financing and registration were a pain. Mistakes were made and my emails were ignored. Buying the car was easy. They had the exact car I wanted. Financing and registration were a pain. Mistakes were made and my emails were ignored. More

These guys were awesome, stayed in touch and checked in minimum twice a week with the status of my ordered vehicle. They for the got me in and out very quickly when my car arrived , even though I was buyin minimum twice a week with the status of my ordered vehicle. They for the got me in and out very quickly when my car arrived , even though I was buying out of state. Mustafa was great, and did everything in his power to make sure the deal went smooth and I felt appreciated. More

Our interaction with Mustafa was unexpectedly great. There were "bumps in the road" during our visits at the dealership. None were any fault of his. During the long waiting times we were entertained by There were "bumps in the road" during our visits at the dealership. None were any fault of his. During the long waiting times we were entertained by his genuine interest in hearing about our lives and sharing stuff about his. On a scale of 10 (highest score) we give Mustafa a "10". That said, there were some deficiencies regarding the overall buying experience. First, the vehicle was advertised online as "TOS Certified" and ready to go. In reality, the truck was still being inspected and repaired. It was on a lift for several days while we waited to give it a test drive. This led to a very stressfull conversation regarding our ability to place a deposit to hold the vehicle until we'd be able to test drive it. Mustafa was able to arrange a $500 deposit. There were something like 70 other people interested in the truck, so his attempts to bend the rules allowed us the ability to secure the first chance at purchasing the truck. Raphael was also very efficient. Not as much fun as Mustafa, but still very professional and helpful. Complaints would be: Delays beyond our control necessitated us needing to rent a car. Toyota of Smithfield was unwilling to cover the cost...about $120. Truck was advertised as completely cleaned and detailed. In fact, the rear seat area was covered with cat hair that took over an hour to remove, and the tonnueau cover was moldy. Main point here is that Mustafa Akhtar is an exceptionable sales person who did his best to meet our expectations. He has insights into customer satisfaction that the dealership would greatly benefit from. With genuine thanks to Mustafa, David More

Great experience! Harrison was extremely helpful, knowledgeable and personable! Highly recommended, thank you again Harrison and Toyota of Smithfield! Harrison was extremely helpful, knowledgeable and personable! Highly recommended, thank you again Harrison and Toyota of Smithfield! More

Our experience working with Mustafa was very positive and professional start to finish. Mustafa has a great personality, is very friendly and knowledgeable. We also worked with Sam on the financial side of t professional start to finish. Mustafa has a great personality, is very friendly and knowledgeable. We also worked with Sam on the financial side of things. He was also very professional with a great side sense of humor. Everybody that we encountered at your dealership was professional and kind. Would recommend friends and family to this dealership. More