Toyota of Smithfield

Worst Service Experience imaginable. They do not value a customer's time and they do not provide updates on delays, even when they know there will be a delay when a car is dropped off. They do not value a customer's time and they do not provide updates on delays, even when they know there will be a delay when a car is dropped off. I prepaid for 2 years of service but will never do that again. And because of this, when we need to get another car within 2 years, it will not be a Toyota. Ironically, the Camry I have is a good car. I have no idea why they can't respect existing customers. More

Gyahn provided excellent professional service, explained details, patient, made buying less stressful, clearly understand the buyer, fantastic service all around details, patient, made buying less stressful, clearly understand the buyer, fantastic service all around More

Very helpful and very informative and extremely well done thank you he is very knowledgeable about all of his work g thank you he is very knowledgeable about all of his work g More

I visited the dealership for the 1st time if service since I bought my car. Yasine was the service specialist who assisted me. He was very helpful , knowledgeable, and very professional. With the servic since I bought my car. Yasine was the service specialist who assisted me. He was very helpful , knowledgeable, and very professional. With the service department being backed up and my waiting time was longer than expected he was extremely courteous, and fixed the situation. Employees like him make me happy I did business with Toyota of Smithfield. Thank you Yasine. John M. More

Convenient friendly service. Emily my service rep was fantastic!! Conscientious worker she kept me informed! Emily my service rep was fantastic!! Conscientious worker she kept me informed! More

I visited Toyota of Smithfield today for an oil change and to fix a recall. My service advisor was Yasine and he was a pleasure to work with. He was courteous, knowledgeable, and professional ... I would and to fix a recall. My service advisor was Yasine and he was a pleasure to work with. He was courteous, knowledgeable, and professional ... I would definitely recommend Toyota of Smithfield. More

Service department should be ashamed of themselves! ! I am very dissatisfied with my visit today. Dont let them convince you that you need something when you know you dont!! ! I am very dissatisfied with my visit today. Dont let them convince you that you need something when you know you dont!! More

Excellent says it all! My service agent was pleasant, efficient and there are no words for the excellent workmanship of Ed Martins. I always request him and have never been My service agent was pleasant, efficient and there are no words for the excellent workmanship of Ed Martins. I always request him and have never been disappointed. Your agent was even kind enough to bring my car around as I am recovering from a broken hip. Your service and employees could not be better. I’ve been coming to your dealership since it came to Smithfield. You certainly deserve a 5 Star rating! More

Jeremy C was amazing - informative and courteous. I had a great experience with him. He will be my number 1 go to. Toyota of Smithfield is lucky to have him. Ask for Jeremy - I know I will on my I had a great experience with him. He will be my number 1 go to. Toyota of Smithfield is lucky to have him. Ask for Jeremy - I know I will on my next visit. Great job Jeremy. - From Barbara Rossi More

I had my car serviced at Toyota and worked with Lauren and I couldn't have asked for anyone better. She eased all my worries and was so helpful. Toyota of Smithfield is lucky to have her on their team! I and I couldn't have asked for anyone better. She eased all my worries and was so helpful. Toyota of Smithfield is lucky to have her on their team! I will certainly be coming back to see her next time I need service done! Kelsey at the desk was also fantastic, she was so polite and got me in for an appointment quickly. Overall, what could have been a stressful situation was instead a wonderful experience because of those two girls! More