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Toyota of Somerset
Somerset, KY
735 Reviews
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Showing 12 service reviews
November 15, 2019
Paid $138 for an oil change and tire rotation. Was charged 42.50 to check the check engine light which has been on off and on since I bought it. Never again. I pay $40 per month for a warranty that is charged 42.50 to check the check engine light which has been on off and on since I bought it. Never again. I pay $40 per month for a warranty that is useless. Service worker said oh well! More
by Melanie
Employees Worked With
I didn't work with anyone listed
March 28, 2018
Went for oil change, drove away with new truck Went for regular service on Highlander and found a great deal on a certified Tundra pickup. Happy with offer for trade in and purchased Tundra. Very h Went for regular service on Highlander and found a great deal on a certified Tundra pickup. Happy with offer for trade in and purchased Tundra. Very happy with transaction! More
by Babyface
Employees Worked With
Justin Wilson , Isaac Hart
October 31, 2017
Great aervice Time did a great job getting my service done quickly. He was very friendly and did a great job!! I'll definitely be back in the future. Time did a great job getting my service done quickly. He was very friendly and did a great job!! I'll definitely be back in the future. More
by Michael Curtis
Employees Worked With
Tim Rutherford
September 25, 2017
Scheduled maintenance Jason was very accommodating and prompt with my scheduled maintenance! Awesome! Always have had great service on vehicle and great customer service! Jason was very accommodating and prompt with my scheduled maintenance! Awesome! Always have had great service on vehicle and great customer service! Would definitely recommend Toyota and Jason! More
by Mresch
Employees Worked With
Jason Coston
October 30, 2016
service of existing car and purchase of a second one I have been looking for a RAV4 for some time I did not want a new one since I have a corolla that I love. I just wanted something that would be a plea I have been looking for a RAV4 for some time I did not want a new one since I have a corolla that I love. I just wanted something that would be a pleasure vehicle which was also four wheel drive for snow. We took the corolla in for service and while waiting were looking around the lot and found one I really liked. The young Gentleman who showed the car to us was wonderful. He totally explained everything to us and we went for a drive, never once was he pushy to sell the car to us. He let us completely make our mind up to buy it, then he worked on getting us the best deal we could. We are completely satisfied with our purchase and Mr. Isaac Hall was a wonderful salesman to work with. More
by donna1121
Employees Worked With
Isaac Hart
February 25, 2016
Never again! Brought in my Sienna for a recall concerning the 3rd row seat backs. They cut my 3rd row seat belt in half! No one uses those seats, and it was in per Brought in my Sienna for a recall concerning the 3rd row seat backs. They cut my 3rd row seat belt in half! No one uses those seats, and it was in perfect condition before I took it into Toyota! Of course when I took it back in, they never touched it, they aren't responsible and they are sure it got caught on a sharp object down inside of the panel! Umm no it didn't! I've contacted coperate and will be contacting the BBB as well as a lawyer. I feel like my vehicle was vandalized! More
by Tiff0633
Employees Worked With
Peyton
November 03, 2015
Easy to buy, terrible with service I bought my wife a brand new 2015 Toyota Camry SE for her birthday. Everything was great, until after a few months we started smelling a mildew/musky I bought my wife a brand new 2015 Toyota Camry SE for her birthday. Everything was great, until after a few months we started smelling a mildew/musky smell especially when the AC was on. On a hot day, when you first got into the car, it would smell as well. So when we had it serviced, since my wife was a dog groomer, they told us they would look at it but they were confident it was dog urine. I informed them we do not transport dogs in the car, and that in fact we had only ever had our dog in it twice, both times he was on a blanket, and right beside us in the car for about a 5 to 10 minute ride both times. There was no way he could have peed in the car without us knowing. They assured us it was urine causing the smell, until I assured them in no way had anyone, or anything peed in the car. Then it went from 4 or 5 of them which had smelt it, and assured us it was urine, to well one time we had a car brought back for a bad odor, and we found a baby bottle under the seat. We have a 5 and 12 year old, and as per Mama, no one eats or drinks in the car. When I brought up the numerous complaints from others about the musky/moldy odor complaints in the 2012 Toyota Camry's, he acknowledged the complaints, but assured me this was not the same smell. All this buyer/owner can say is that smell is not from us, or anything we did, unfortunately the dealership has told us to suck it up, they plan on doing nothing about it. Thanks Toyota of Somerset! More
by shannon
Employees Worked With
Lloyd
February 28, 2015
Toyota Tacoma Oil Change I called Phillip on Monday afternoon and asked if he could get me in for a oil change on Tuesday. He said it should not be a problem and asked what t I called Phillip on Monday afternoon and asked if he could get me in for a oil change on Tuesday. He said it should not be a problem and asked what time I would like to come in? I asked for an appointment around 10 am and he said that was available. He confirmed my appointment time and staid he would see me Tuesday. I arrived on Tuesday and pulled into the drop area and Phillip meet me at my vehicle. He greeted me and asked how I was doing? He took all the info from the vehicle and we went inside to complete the paper work. Phillip told me that I could go inside the show room and he would come and get me as soon as it was completed. It.took about 30 min and Phillip came to me and told me the oil change and tire rotation was completed and that there were no issues with me vehicle. This was a very good experience and Phillip was very polite and professorial in the way he treated me. I would recommend this service department to everyone. More
by jjbull
Employees Worked With
Phillip Duncan
July 16, 2012
Stacy is wonderful! He listened to what we wanted, recommended the right car and did not push us to buy something we did not want. He bought our first car from him and needless to say we came back to recommended the right car and did not push us to buy something we did not want. He bought our first car from him and needless to say we came back to the right person for our second car! We met someone over the weekend who asked us about our new car and how we like it. Told them we loved it - used the Sienna's before on vacation and that our Mom had one and loved it. They had been looking at one and recommended Stacy as the person for them to see. He would put them in the Sienna they wanted!! He would not over sell them into something they did not need. He is the person to see! Great job! More
by wmsomers
Employees Worked With
Stacy Dykes
