Toyota of Stamford

I recently purchased a used car from Toyota of Stamford. While the sales process itself was fairly smooth, I was disappointed with how a small but important part of the experience was handled. When I pic While the sales process itself was fairly smooth, I was disappointed with how a small but important part of the experience was handled. When I picked up my car, it had not been washed or detailed, which I found surprising. The salesperson told me to "just bring it back when you can" to get it cleaned. I explained that I had a busy schedule and wouldn’t be able to return right away, and he said that was fine. When I came back 25 days later, I was told the complimentary wash offer had expired — something that was never disclosed to me. To make things worse, the salesman argued with me and insisted he had texted and called me, but when I showed him my phone records, there were no missed calls or texts from him. This back-and-forth was unprofessional and left a bad impression. I understand that policies may have limitations, but they should be clearly communicated up front, especially when they impact the post-sale experience. A little transparency and professionalism would have gone a long way. More

Very attentive service. Very courteous staff. Very efficient paperwork processing. Beautiful dealership. Perfect for clients in Fairfield county. Very courteous staff. Very efficient paperwork processing. Beautiful dealership. Perfect for clients in Fairfield county. More

Excellent service. Fast, attentive and personable. I highly recommend them. The price was reasonable - they are very good! Fast, attentive and personable. I highly recommend them. The price was reasonable - they are very good! More

Very good details about you car issue and good communication by phone call and texting or sending a video for the problem communication by phone call and texting or sending a video for the problem More

My experience with servicing my Corolla cross was excellent. Efficient, courteous, short and clear. The waiting room is nice too. excellent. Efficient, courteous, short and clear. The waiting room is nice too. More

Jim Coughlin has been my service advisor for a year now. A true professional. He is extremely knowledgeable, sensitive to your needs, friendly and has helped me out repeatedly, never taking advantage. He A true professional. He is extremely knowledgeable, sensitive to your needs, friendly and has helped me out repeatedly, never taking advantage. He is a tremendous credit to the dealer and I wish there were more people like him at other dealers I have been to. Everyone I have encountered at Toyota of Stamford has been tremendous but Jim really stands out. Thank you so much More

The team was great, and friendly. The technician was considerate and asked me before moving forward with a filter replacement. Excellent work done and customer service, I recommend th The technician was considerate and asked me before moving forward with a filter replacement. Excellent work done and customer service, I recommend them. More

Had service done for my car and did not wait very long. Everything was done very smooy Everything was done very smooy More

Great people, great service. Knowledgable agents. We come there for years and they always on top. Knowledgable agents. We come there for years and they always on top. More

I recently had the pleasure of visiting Toyota of Stamford, and I must say, they were absolutely fantastic! From the moment we arrived, the staff was incredibly welcoming and attentive. They took ca Stamford, and I must say, they were absolutely fantastic! From the moment we arrived, the staff was incredibly welcoming and attentive. They took care of everything our car needed and went above and beyond to ensure we were satisfied. The professionalism displayed by the team was impressive. They were not only knowledgeable about the services required but also took the time to explain everything clearly, making sure we understood the process. It’s evident that they are committed to providing top-notch service, as they have spent countless hours training on Toyota vehicles and use only genuine parts. Overall, I highly recommend Toyota of Stamford for anyone in need of car service. Their dedication to customer care and expertise truly sets them apart! More