Toyota of Tampa Bay

My husband and I went in to just see if TOTB could, 1. take our old Prius in and pay off our loan which was just above the value of the car, and 2. put a new Prius in our hands without adding more than $2 take our old Prius in and pay off our loan which was just above the value of the car, and 2. put a new Prius in our hands without adding more than $20-$25 dollars a month to our old payment. We were going to check out two other Toyota dealerships as well. Alan totally surprised us by doing just what we wanted. He was very personable to work with. Got the job done with no hitches. We didn't have to spend a moment of our time negotiating with the finance manager or anyone else. He knew what we could pay and that was it. We wanted to replace our 2006 red Prius with a new red Prius with most of the features that we enjoyed with the old one. We drove home in our new Prius even though I had not brought my check book, therefore could not write a check. They trusted us to bring it in the next day at our convenience. Alan was very professional, knowledgeable, and accommodating. He obviously likes what he does and he does it well. His whole team seemed to work together for the benefit of the customer. It was a very positive experience. And, Yes, we are going to go to their new Toyota orientation dinner. Should we live long enough to buy another car, we will call on Alan. More

This is the second Toyota we have purchased from this dealership. They matched the best price in the market and we are happy customers. The Toyota staff treated us respectfully and professionally. dealership. They matched the best price in the market and we are happy customers. The Toyota staff treated us respectfully and professionally. More

Sold us a Sequoia they claimed they would have no problem getting from another dealer. Took $1k deposit. Days went by. Had to call them before they admitted they could not get the vehicle they had sold us getting from another dealer. Took $1k deposit. Days went by. Had to call them before they admitted they could not get the vehicle they had sold us. Offered to sell us a more expensive vehicle with features we had specifically said we did not want . . . But we'd have to pay more than the negotiated price. Made us jump through hoops to refund deposit. Overall experience was: fraudulent misrepresentations, gamesmanship, and bait-and-switch. Considering that we were about to spend $50k, this was simply unacceptable. DO NOT BUY HERE. More

i am very thankful to mr. johny rivera asst, service manager for finding that my car has water pump problem during inspection for oil service on 6/9/13 just by car,s noise . He is very friendly , kind manager for finding that my car has water pump problem during inspection for oil service on 6/9/13 just by car,s noise . He is very friendly , kind and got my car ready in timely manner . i wish this young man great success in his career .He is great More

Worked hard to put us in a great car. Honest and trustworthy. We drove from orlando to tampa because of the outstading deal we found online trustworthy. We drove from orlando to tampa because of the outstading deal we found online More

Third vehicle bought at toyota of tampa bay and all three times was a great experience with salesperson Alan Brodsky and finance manager David Farner. times was a great experience with salesperson Alan Brodsky and finance manager David Farner. More

This is a really GREAT place to take your car. Not only did I purchase my vehicle from Toyota of Tampa Bay on Fletcher avenue, I always bring it back there for service. In my last couple times I needed my did I purchase my vehicle from Toyota of Tampa Bay on Fletcher avenue, I always bring it back there for service. In my last couple times I needed my car serviced, I had the pleasure of having "Joe" - I shall refer to him as my "personal service tech" - he's great. Coming back with updates not just once, but several times. I love the theater upstairs, that was a nice surprise and I'm glad they have Wifi, it helps me entertain myself the short time I am there. They are fast, efficient, thorough and reasonable with the quality I can always count on. Thank you Toyota of Tampa Bay on Fletcher Avenue for being there when I need you. More

I was an customer of another local Toyota dealer for the past 5 years. When I started to have problems with my Toyota Prius after a service/recall experience that was UNACCEPTABLE to say the least, I called past 5 years. When I started to have problems with my Toyota Prius after a service/recall experience that was UNACCEPTABLE to say the least, I called and spoke with Service Rep Joe Trozzo from service department. Let me just say, Joe Trozzo was patient and informative from the very beginning. He asked I bring in the vehicle to see why I was possibly getting bad MPG all of a sudden. I stopped by the next day and he reviewed my prior Toyota Service Bill and had a service mechanic look over my entire car. While I waited, he gave me a tour of the BEAUTIFUL dealership which is BEYOND customer friendly and I could not wait to bring my 11 yr old to experience the next service with me. Once complete, both Joe and the Mechanic came and spoke with me about issues they had found where I had been OVERCHARGED $100 to remove a part that should have been free since it needed to be removed for the recall. Joe did not charge me for the service check and gave me suggestions on how to keep track of the mileage so he could review the data if I chose to come back to the dealership. If I chose to come back? Without pressuring me to do so he GAINED A NEW DEVOTED CUSTOMER. I have since come back to see Joe for an oil change and he remembered my MPG issue which we reviewed together. During this visit, he continually kept me abreast of the ETA of my vehicle since it was a busy Saturday for the service department. My daughter and I enjoyed the theater area, kid zone and food bar. It was time well spent getting a vehicle serviced. WHO CAN SAY THAT??? I am lucky to have found such an HONEST service rep and will continue to use him for all my service needs as well as refer all my friends and family not only to Joe but to utilize the dealership!! More

Hi I recently purchase another tacoma pre-runner from Hi I recently purchase another tacoma pre-runner from Toyota of Tampabay. My return to purchase can only be described as coming back to the best deal Hi I recently purchase another tacoma pre-runner from Toyota of Tampabay. My return to purchase can only be described as coming back to the best dealership in my own hometown of Tampa. Jon Maffai is Business Sales Manager and without him I would not have reached my goals during my purchases. He consistently worked within my parameters to get us into all our vehicles. Sales in Tom Jones was great as well. Came back for a service for some rims being switched out which resulted in our warning lights coming on. Scheduled the appointment and was very well taken care of. My new truck was washed, vaccumed and top off with gas. Aaron Carr in service is a true professional and great representation for Toyota. My experience was so good I personally told his boss about it. As a result of all around good experience I hope to may a lease deal for my sons first new Tacoma Pre-runner. Thanks for being a great dealership you all should comment your self for working at a really good dealership. Joe Messina More

Unprofessional customer interaction by Jeffrey Ratliff and by finance department Mr Scott Walls( will not help customer find lowest finance rate, rates offered were about 2% higher than other toyota deale and by finance department Mr Scott Walls( will not help customer find lowest finance rate, rates offered were about 2% higher than other toyota dealerships and, and very arrogant stating he makes a lot of money doing what he does ). More