Toyota of Tampa Bay - Service Center

Brandon continues five star customer service. He is dependable, honest, and professional. Highly recommend with not ever one issue. He is dependable, honest, and professional. Highly recommend with not ever one issue. More

I made an appointment for 2:15 on a Saturday afternoon to have an oil change and other routine maintenance done to my vehicle. After pulling into the bay, I was immediately greeted not by a member of the ser have an oil change and other routine maintenance done to my vehicle. After pulling into the bay, I was immediately greeted not by a member of the service team, but by an individual from the used car department trying to convince me that I needed to trade in my car for a new one. After the third time of telling him I wasn't interested, he finally left me alone. During my exchange with the sales guy, someone who actually was from the service department came over to take a video of the exterior of my vehicle and put a number on top. He then left without saying anything. After about 5 minutes of wondering if he was coming back, I walked over to the desk where several employees were to ask if I was supposed to be doing anything. I was told no, and that someone would be over to help me soon. 20 minutes after my scheduled appointment time, my service tech finally came over to take my information down. I was given a wait estimate of around 90 minutes, which I anticipated given it was a Saturday afternoon. I started making my way to the lounge area to wait and upon entering the main lobby was again greeted by someone from the dealership who I had zero interest in talking to, but he decided I needed to be engaged in a lengthy conversation at one point during which he decided it would be appropriate to complain to me about the lack of nudity in the tv show he was watching. I finally made it to an empty chair and began reading my book while waiting. Some time after my service tech found me to go over the recommendations from the dealership another gentleman approached me by asking my name and what type of vehilce I drove. Silly me for thinking he was sent by my technician to tell me my car was ready. No, instead it was yet ANOTHER SALES GUY from the used car department trying to convince me that I needed to trade in my vehicle. I don't know if they have a quota they need to meet, a contest going on, or are that hungy for commission, but good grief I have never been more annoyed while waiting for an oil change. Not to mention my 90 minute wait estimate was actually over 3 hours. The only redeeming part of my time there was my service tech. Chris was great and I enjoyed working with him. He was friendly, easy to talk to, didn't try to pressure me into anything and tried to help me find coupons/discounts to offset my cost. More

Justin is very informative and works well with the customer. The dealership gets things done quickly. customer. The dealership gets things done quickly. More

Luis Maldonado was exceptional. He was attentive and explained what my vehicle needed. I appreciate his hard work and dedication and for making my Camry SE 2018's oil change smoot He was attentive and explained what my vehicle needed. I appreciate his hard work and dedication and for making my Camry SE 2018's oil change smooth. He ordered me an Uber from the dealer to my home and from home to the dealer. I love Toyota of Tampa Bay. Thank you for always being a phone call away. The dealer is clean, organized and everyone is very polite. Once again thank you very much Luis. More

Such a great team! Always nice and helpful. I would recommend this Toyota location to everyone. Always nice and helpful. I would recommend this Toyota location to everyone. More

Norman has been our family service advisor for years and we would never see anyone else. He truly cares that we get the best service for our cars and is always available for questions or concerns. Norman is we would never see anyone else. He truly cares that we get the best service for our cars and is always available for questions or concerns. Norman is the best! More

After working at 2 other dealerships in the past ( 2 years at Toyota & 1 year at Lexus dealerships), I will always encourage everyone to work at a dealership for at least a year. Toyota of Tampa Bay is years at Toyota & 1 year at Lexus dealerships), I will always encourage everyone to work at a dealership for at least a year. Toyota of Tampa Bay is good, overall. Came out of lease and into a refi, have had multiple services performed here too. ANgela helped as of late and so did Josh Maya in the past. Thank you! More

Best service I have ever experienced! Sales team provided such professionalism during my visit I am at a loss for words . Jarod and Dylan exceeded my expectations for sales and service. T Sales team provided such professionalism during my visit I am at a loss for words . Jarod and Dylan exceeded my expectations for sales and service. The information they provided me was invaluable and so much appreciated. Great team, great service. I am sold. Thank you! More

I like this dealership because it is organized and the office is clean and the receiving area is orderly, staffs are polite. If ever I ask question Mark is always replying on my messages. Special than office is clean and the receiving area is orderly, staffs are polite. If ever I ask question Mark is always replying on my messages. Special thanks to Chris who take care of the service. Thanks More

Norman continues to go above and beyond for myself and my family, making us all loyal to Toyota of Tampa Bay for life! family, making us all loyal to Toyota of Tampa Bay for life! More