Toyota of Wallingford

I purchased a used vehicle which needed it's radio replaced. They took the time to review the situation, replace it and even answered additional questions I had. If they didn't know the answer perso replaced. They took the time to review the situation, replace it and even answered additional questions I had. If they didn't know the answer personally, they referred to a person who did and will follow-up. Thank you! More

Terrible dealership. Goin to New Haven or Milford. Customer service here is worthless, no one knows there product or anything. Would think twice about going there. Customer service here is worthless, no one knows there product or anything. Would think twice about going there. More

Evan Douglas was everything that you'd want a salesman to be: informative but not pushy, interested in hearing my vehicle needs, not what he needed to "move". Evan was just the right balance of salesman to be: informative but not pushy, interested in hearing my vehicle needs, not what he needed to "move". Evan was just the right balance of friendly and professional. :-) Frank Mikolike was patient and personable. He, too, moved the sale along smoothly and presented my options clearly and objectively. :-) Oh, and they both had a great sense of humor - very important!!! More

Evan Douglas was the salesman and he is the reson we bought our car there. There were a few times we were slightly fustrated because of paperwork and even the price. Evan kept calm and because of this i bought our car there. There were a few times we were slightly fustrated because of paperwork and even the price. Evan kept calm and because of this it kept us at a level tone also. Toyota is a good car, we bought our last car there, Our son and daughter bought their cars there too. When you are a dealership we know and they know the price is only going so low...because they are there to make money. Presentaion sometimes is what sells the car. Evan did a great job with this. More

I visited this dealer to test drive a car, put a deposit on one. I changed my mind on 5-2-13 it is now 5-13-13 and no returned of deposit. I have left numerous messages that were not returned from Frank M on one. I changed my mind on 5-2-13 it is now 5-13-13 and no returned of deposit. I have left numerous messages that were not returned from Frank Mikolik. Gloria and Mike assured me more than a week ago my deposit was handled. Very poor customer service as well as poor business practices. Ellen from NY More

Sales staff was not very well informed on new cars and Sales staff was not very well informed on new cars and options. I specifically asked if I needed electric brakes on my new Tundra for a trailer and Sales staff was not very well informed on new cars and options. I specifically asked if I needed electric brakes on my new Tundra for a trailer and was told "No, you're all set". I had to spend $200 out of pocket to add these at a trailer depot store. I was told "No problem getting any color combination you want". This did not happen although I was satisfied with what was received. I was told I needed a new registration at extra cost. That was not true and I am still awaiting a check for the amount overpaid. I wanted a less expensive trailer mirror option but was told it would cost more. Two different times I tried to call the dealership and was mis-directed one time and (accidently) hung up on another time. I was turned off when told that the salesman's wages would be based on my review. I also thought the value on my trade could have been better (they offered $1000 less than Kelley Blue Book). I am happy with the quality and look of the new Tundra. I am also looking forward to lifetime free oil and battery changes. The service waiting area looks inviting and comfortable. More

Good fair deal, great people who listened and responded to my needs. Final details handled very professionally by Gloria. CJ was a new sales representative but he did a fine job of putting together and acc to my needs. Final details handled very professionally by Gloria. CJ was a new sales representative but he did a fine job of putting together and acceptable deal for me. More

This was the only dealer that I visit, and after dealing with them I didn't see no need to visit another dealer. I've dealt with this dealership before and there experience only gets better. Mike and Gloria with them I didn't see no need to visit another dealer. I've dealt with this dealership before and there experience only gets better. Mike and Gloria were not pushy like other dealers I have dealt with in the past. Very professional More

We just bought a Rav4 from Toyota of Wallingford.Our sales person was Celina Mason.Totally professional,curtious ,very knowledgeable and helpful.The thing I liked best was she ALWAYS followed up and kep sales person was Celina Mason.Totally professional,curtious ,very knowledgeable and helpful.The thing I liked best was she ALWAYS followed up and kept us informed throughout the whole process.Thanks again celina for a pain free transaction!!! lol I would buy another car from Celina and the dealership any time and recommend them highly...P.S. Celina, Marcelle loves the RAV!!!! I would also like the thank Gloria who was totally helpful and always funny during the finance part of the transaction..Thaks Gloria!! More

Recently my family ran into a money snag and we found we were spending almost $500 on gas a month alone, just for work. We decided to shop around for the best car that would be most economical for us. Afte were spending almost $500 on gas a month alone, just for work. We decided to shop around for the best car that would be most economical for us. After visiting a lot of websites and reading a whole bunch of reviews we decided to give the Toyota Prius a try. I can't tell you how relived I felt after we made our decision. Toyota of Wallingford made our shopping experience one of the best we have ever had. The exceptional customer service from all that assisted us made the experience all well worth it. The knowledge of information provided to use about this car confirmed our decision on buying the Toyota Prius. Just the piece of mind that Toyota stands by it's product providing 24 HR roadside assistance, lifetime oil changes and lifetime battery change. How can you beat that! Thanks to all who helped us, I am a very satisfied customer. More