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Toyota & Scion of Wallingford - Service Center

Wallingford, CT

4.8
414 Lifetime Reviews Review Dealership

414 Reviews of Toyota & Scion of Wallingford - Service Center

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February 25, 2021

"Our home town local dealer which we usually love ...."

- Robbie0707

Our home town local dealer which we usually love . However my wife brought my truck in for service , which was supposedly all set up . Upon arivial that was not the case . The person keen nothing about service or of the loaner she was to have . In her words it was less than stellar compared to the way she is treated at the local Subaru store .

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Yes
Employees Worked With
John
February 16, 2021

"Been dealing with Bob Olsen for 35 years and is the #1..."

- Wit24

Been dealing with Bob Olsen for 35 years and is the #1 reason I’ve been a Toyota of Wallingford customer for so long! Also Rocco Esposito has been a pleasure to deal with!

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Yes
Employees Worked With
January 24, 2021

"staff was friendly and knowledgeable. work was done..."

- my camry

staff was friendly and knowledgeable. work was done before the stated time. always get great service whenever i bring my vehicle in to this location.

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Yes
Employees Worked With
not sure
January 11, 2021

"I have been dealing with them since 2001 and Elvin ha..."

- edobosz

I have been dealing with them since 2001 and Elvin ha always taken care of me. Also , the service department is very good, despite the situation we are all in now. Was unable to visit since last January for service and has to go to my local Firestone. Got my oil done 1-2-20 with a waiting appointment.

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Yes
Employees Worked With
January 10, 2021

"The staff was very pleasant and informative. They..."

- Gramma

The staff was very pleasant and informative. They answered my questions thoroughly. The work was completed in a reasonable amount of time. I would definitely recommend them to others.

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Yes
Employees Worked With
January 05, 2021

"Excellent service, excellent work and repair quality from..."

- Jason31colon

Excellent service, excellent work and repair quality from the technician. Great service and communication. Would recommend Toyota of Wallingford to everyone! Excellent overall experience. TY

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Yes
Employees Worked With
December 18, 2020

"Happy with the warranty service and recall fix. Parking..."

- CFstephenson

Happy with the warranty service and recall fix. Parking is crazy due to construction work. like the way car had plastic on steering wheel and seat.

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Yes
Employees Worked With
November 20, 2020

"Why do we have forced minimum word review section. I've..."

- keithcollins118

Why do we have forced minimum word review section. I've been going there from an hour away for 10 years, that's 25 words.

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Yes
Employees Worked With
September 16, 2020

"Clueless Service department. Made an appointment - drove..."

- roosteriver

Clueless Service department. Made an appointment - drove down then they said they could not do the repair. NOT RECOMMENDED - A1 in New Haven and Stephen in Bristol are much better choices and charge much less.

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No
Employees Worked With
August 17, 2020

"Oil Change and Tire Rotation during COVID-19"

- bergner0718

I came to WOW Toyota from New Milford for a tire rotation and oil change. I drive this distance due to the customer service and experience. Unfortunately though the service was excellent, and the people were friendly, WOW Toyota does not assist customers with over an hour to travel there and back. Due to COVID-19, you may not wait for your car. There is not a designated window of time. I had to drive 1 hour plus there to drop off, be picked up by my husband, to be driven back the next day. Upon arrival with the temps at 103 degrees, I was told I would not be allowed to use the bathroom after having the nerve to drink liquids on the way to stay hydrated. I was told I would use CVS or Starbucks. I am not homeless and I don't think CVS or Starbucks would like to hear that WOW Toyota is sending their customers to use another establishments restroom. Other dealership allow the customers to wait with a mask. I could deal with leaving the car but to not be allowed to use a bathroom is just rude and I should have been notified on the phone when I made the appointment. You should have facilities set up, a flushing port-a-potty is n alternative. My other issue is the uniform for the staff. I do not think in that type of heat you need to have two young men in full uniform including their hat working outside on the pavement. The pop up tent till little to ease the humidity and temperatures. I would not be surprised if someone came down with heat stroke.

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Yes
Employees Worked With
1
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