Toyota of Wallingford - Service Center

Ignored contract to provide free oil changes I purchased a used Prius from Toyota of Wallingford 18 months ago. They promised at that point lifetime oil changes on the used vehicle (in writing) I purchased a used Prius from Toyota of Wallingford 18 months ago. They promised at that point lifetime oil changes on the used vehicle (in writing) which was one of the reasons that we decided to purchase from here. They honored this for two service visits and then told us that they would no longer recognize this. It's minor enough that it's not worth pursuing a legal challenge, but it's shady enough that I won't return here again. I bought another used Toyota (a Camry) this year from Toyota in Middletown and was much happier with them. More

They quickly fixed damaged rocker panel While getting my 2011 Camry serviced, the technician scratched the lower passenger rocker panel on the curb. It was a Tuesday and I asked if they cou While getting my 2011 Camry serviced, the technician scratched the lower passenger rocker panel on the curb. It was a Tuesday and I asked if they could replace the damaged panel by Friday before my wife came home from vacation. Service Manager Mickey Blank responded quickly and had the car fully repaired by Friday. Thank you. More

Excellent Parts & Service Dept. Purchase new running boards for my 2015 Toyota Highlander. Parts came in the next day after ordering. They Called me first thing early that morning. I Purchase new running boards for my 2015 Toyota Highlander. Parts came in the next day after ordering. They Called me first thing early that morning. I picked them up that same day at 3:45pm. When I arrived there I was asked if I wanted them installed. They took it right in and I was on my way soon after. I dealt with Irvin C. and Paul Z.. They were very helpful and had know problem answering questions I had about future accessories I was looking to purchase. They even printed out a 30 page instruction book for me. I will buy all my accessories here as long as these two gentlemen are there. They even went out of there way to be apologetic after they thought the install was going longer than they thought, several times at that. It took exactly the time I thought it would. Was very comfortable with this service dept. & there valet type drive up service. More

The best. Over the past several years that I have dealt with this dealership I have never had a complaint about anything. Every time I have done business with t Over the past several years that I have dealt with this dealership I have never had a complaint about anything. Every time I have done business with them I have been completely satisfied. I highly recommend them. Great product, price and atmosphere. More

Car buying made easy The 12v in my Prius (purchased elsewhere) had to be jump started. This dealer was the closest so I pulled in to have them check my battery. Having n The 12v in my Prius (purchased elsewhere) had to be jump started. This dealer was the closest so I pulled in to have them check my battery. Having never been there I wasn't sure of the drill. A salesperson, Tim Roy, saw my confusion and offered assistance. He brought me into service where I was greeted by very friendly staff. They took my car right away. Ironically I was planning on trading in my Prius for a small SUV. I've been a Toyota customer since 1992 and was interested in the RAV4 Limited. I told this to Tim and he brought one around for me to check out. I also said that I would not be buying any car without doing my own research first and that I had a long relationship with another dealer. I appreciated that he did not pressure me. He explained the vehicle and answered my questions. I returned to this dealer to buy the car from Tim for several reasons: 1. He did not bug me - he respected I needed time to do my research and that I had a relationship with another dealership. 2. His first priority was helping me with my Prius - he had no way of knowing I was in the market for an SUV. 3.. He was honest about what they would and would not negotiate. 4. I felt comfortable with him I also appreciate that Jason Pallas made the paperwork painless and quick. I never felt pressured. I went back today with remote start and navigation questions and Jon Haury from service sat in my car with me to help me out. He was fantastic! While there, Tim came out to say hi and offer his assistance. I believe I've found my new favorite dealership! - Jan More

Awesome Experience Every time I stop by for service I'm always greeted with a friendly face and a warm smile. Service is always quick and thorough. Every time I stop by for service I'm always greeted with a friendly face and a warm smile. Service is always quick and thorough. More

Karen made things right There was an issue with service performed on one of the 2 new cars I bought from the dealership. I was first assured everything was O.K., and no acti There was an issue with service performed on one of the 2 new cars I bought from the dealership. I was first assured everything was O.K., and no action was taken, other than apparently a visual inspection. When it became obvious later that everything was not O.K., I contacted Karen by email on a Friday morning. She responded immediately and set up an appointment with the master technician to check it out. She also rode in the car with me and the technician during the test drive at which time the problem was identified and later confirmed by a thorough inspection. She personally oversaw the repairs, and assumed full responsibility for the previous oversight by the technician(s). I have never seen this kind of professionalism in auto industry or any other industry for that matter. She is definitely a valuable asset to the service department. Without her intervention, my ratings would have been much lower. More

This is a very unprofessional dealership if you have an issue with your vehicle - you are deemed responsible and they will fight you tooth and nail to prove so which is usually ridiculous claims becasue th issue with your vehicle - you are deemed responsible and they will fight you tooth and nail to prove so which is usually ridiculous claims becasue they hope that you are UN-knowledgeable about your vehicle... before they are forced to give in and this is even when it is under warranty or you paid for extended warranties ect...Once you buy a vehicle they forget who you are and throw you to these wolves in the service den. Watch out and pray you don't have an issue! More

Brought in '92 prius after son hit a tree. Casey was wonderful. Communicated well and even gave us a discount probably since we've brought three toyota cars in for either sevrice or tires in the past c wonderful. Communicated well and even gave us a discount probably since we've brought three toyota cars in for either sevrice or tires in the past couple of months; so they reward their loyal customers. The only thing that I was confused about was why the broken rearview mirror wasn't included in repair. It was overlooked and now we have to bring it in somewhere to have it replaced. That's a pain in the neck. Casey brought the car over to a partner who does body work for an estimate on a small corner that was broken but they want to replace the entire bumper. I would like Toyota to have a body shop partner who would be willing to do patch type work as now we are left to patch it on our own. Another pain. Overall Toyota was great however. More

This is the third car that I have purchased from Toyota of Wallingford and all my experiences have been very good. At present I drive the Highlander and I've never had an issue that I thought would not be of Wallingford and all my experiences have been very good. At present I drive the Highlander and I've never had an issue that I thought would not be handled to my satisfaction - and they have never disappointed me. I live several miles away in Wethersfield and there are several other dealerships closer to me, but I have such a very high comfort level with Toyota of Wallingford that I believe going there is worth the sacrifice. Katie Hunter is the service advisor that I deal with exclusively and as long as I have that option, it will continue to be that way. I am a very satisfied customer. More