I have a 2017 Rav4 Hybrid that is about a year old now. On Saturday in Arlington I hit a curb and my tire popped, because the dealership I purchased my car from neglected to tell me I had wheel locks on my car, the first guy who was sent to fix it told me it would need to be towed to a dealership. Since Toyota of Watertown was the closest dealership open on Sunday's Toyota Care took it to this dealership. Now when I talked to the Toyota Care lady I was told to call Toyota of Watertown to arrange for service so I did. I was told they probably wouldn't be able to look at the car until Monday. It's just a popped tire it take 10 minutes to look at and decide it needs to be replaced. I was told I would receive a call when my car arrived on Saturday. Nothing. On Sunday I called to see if my car was there. The phone was answered by someone who didn't know. Why someone is paid to answer the phones and give no information I don't understand. Finally someone from the bodyshop called me back and said they couldn't get the tire until Monday, and that my tire coverage would cover the repair. Now i'm pretty sure I don't have tire coverage, so that was a lie. On Monday I tried calling but never got through or my calls returned. On Tuesday I called at 7:30 am to see if it was ready to picked up. I left messages, talked to the same unhelpful receptionist and again no one would call me back so I went down to the dealership. More of the same. No one in the service wanted to help. I was sent to the reception desk. "We don't know where your car is or if it's ready." It's been there for 3 days for a tire. There is no reason why I wasn't ready at 8:30 when I got there. Finally at 9 am my car is ready, $250. No one bothered to ask me if putting a $250 tire on my car was ok. Car dealerships are supposed to get your permission before spending money fixing your car. Never, ever again.