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Toyota of Watertown

4.8

829 Lifetime Reviews

149 Arsenal St, Watertown, Massachusetts 02472
Call (617) 926-5200

Top Reviewed Employees

Steven Skolnick, Client Retention Manager , Toyota of Watertown

Steven Skolnick

Client Retention Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Elkin Pereanez, Sales & Leasing Consultant, Toyota of Watertown

Elkin Pereanez

Sales & Leasing Consultant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kamel Khnaizir, Service Manager, Toyota of Watertown

Kamel Khnaizir

Service Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alex Kazan, General Sales Manager , Toyota of Watertown

Alex Kazan

General Sales Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

June 27, 2018

"Highlander person"

- Rav4 man

Steve Skolnick gave me a great deal, great service , traded my 2015 highlander for 2018 highlander 👍🏻 Always serviced my cars there Steve showed me the differences between the cars and sold me on the spot. Steve is a very special person and Toyota of Watertown is a special dealer

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Employees Worked With

Stanley Schwartz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steven Skolnick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Happy customer

June 25, 2018

"Amazing car buying experience "

- Italiangirl

Wonderful experience at Toyota of Watertown this afternoon. I took my grandmother to trade her car in for a new Toyota Camry. Very friendly people and efficient in getting the car buying process done. Many many thanks to Elkin Pereanez who was our salesman today and helped my grandmother with her new purchase. Elkin treated us like family, made the car buying process very smooth, and explained everything in great detail. We highly recommend this dealership and definitely go see Elkin for a great car buying experience!!

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Employees Worked With

Elkin Pereanez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

June 12, 2018

"Too hard to get your calls answered"

- lsrocket26

I have a 2017 Rav4 Hybrid that is about a year old now. On Saturday in Arlington I hit a curb and my tire popped, because the dealership I purchased my car from neglected to tell me I had wheel locks on my car, the first guy who was sent to fix it told me it would need to be towed to a dealership. Since Toyota of Watertown was the closest dealership open on Sunday's Toyota Care took it to this dealership. Now when I talked to the Toyota Care lady I was told to call Toyota of Watertown to arrange for service so I did. I was told they probably wouldn't be able to look at the car until Monday. It's just a popped tire it take 10 minutes to look at and decide it needs to be replaced. I was told I would receive a call when my car arrived on Saturday. Nothing. On Sunday I called to see if my car was there. The phone was answered by someone who didn't know. Why someone is paid to answer the phones and give no information I don't understand. Finally someone from the bodyshop called me back and said they couldn't get the tire until Monday, and that my tire coverage would cover the repair. Now i'm pretty sure I don't have tire coverage, so that was a lie. On Monday I tried calling but never got through or my calls returned. On Tuesday I called at 7:30 am to see if it was ready to picked up. I left messages, talked to the same unhelpful receptionist and again no one would call me back so I went down to the dealership. More of the same. No one in the service wanted to help. I was sent to the reception desk. "We don't know where your car is or if it's ready." It's been there for 3 days for a tire. There is no reason why I wasn't ready at 8:30 when I got there. Finally at 9 am my car is ready, $250. No one bothered to ask me if putting a $250 tire on my car was ok. Car dealerships are supposed to get your permission before spending money fixing your car. Never, ever again.

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Employees Worked With

reception desk employees

Featured Inventory

2012 Ford F-150

N/A

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2004 Toyota Corolla

N/A

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2006 Toyota Sienna

N/A

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2017 Toyota Highlander

$36,985

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Cable TV
  • Children's Play Room
  • Children's Play Room
  • Customer Lounge Area
  • Customer Lounge Area
  • Drive-In Service
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Coffee
  • Free Drinks
  • Free Drinks
  • Free WiFi
  • Free WiFi
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Television
  • Valet Parking
  • Vending Machines
  • Vending Machines
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines
Toyota of Watertown, Watertown, MA, 02472