Toyota of Watertown

First class waiting room, customer friendly and repair work will bring me back. I didn't purchase my vehicle here but am considering a new one at Watertown Toyota. So far, the employees make you feel impo work will bring me back. I didn't purchase my vehicle here but am considering a new one at Watertown Toyota. So far, the employees make you feel important and the recommendations made for repair work are not unreasonable and overwhelming but necessary. They don't try to intimidate or frighten you into work that should be done but rather give you a reasonable time limit to have it done. In these trying times it is great to find an honest and reputable company. I will continue to do business here until they throw me out or change drastically for the worse and I don't see that happening. They want your business. I sound like a commercial but it's nice to be satisfied. I do not want to throw my money away. Please keep up the good work and stay ahead of the other companies who have frightened me into getting repairs I probably didn't need or at least not at the time they tried their scare tactics on me. More

The first four Toyota's were pretty much bulletproof, back when you could always apply that term to a Toyota. All purchased from this dealership. The spouse drives a Highlander - she calls it the best ca back when you could always apply that term to a Toyota. All purchased from this dealership. The spouse drives a Highlander - she calls it the best car she's ever owned. My current ownership of a 4Runner is longer than planned. The first six years were near perfect and warranty service was done without question. Rodney can put my 120,000 mile 4Runner in near perfect shape. Rodney owns a 4Runner or two and that certainly helps. The service manager insures that big items go to Rodney. It is a nice setup. There have been a couple of events like an engine service light coming on the morning after a service, and some tire pressure settings not correct for the vehicle. Both service were corrected immediately. Bought 4 Michelins from then, got a piece of iron a week later; called them up and Kamal fixed quickly and freely. And they laugh at my jokes even when the jokes are not funny....... More

I have been bringing my car to Toyota of Watertown for service for over a decade because of the consistently excellent service provided by Kamel Khnaisar. He is always friendly and thorough, insuring tha service for over a decade because of the consistently excellent service provided by Kamel Khnaisar. He is always friendly and thorough, insuring that I have a car that is dependable and safe. I trust Kamel completely. I have recommended Kamel at Toyota of Watertown to friends who have been grateful for the recommendation. More

I bought my 2006 new Camry here. Worked with Alex. Price was reasonable (as far as I know). No hassel. No pressure. I was completely satisfied. For service of my car, I go nowhere, but Toyota of Watertow was reasonable (as far as I know). No hassel. No pressure. I was completely satisfied. For service of my car, I go nowhere, but Toyota of Watertown. Everybody there is very friendly, courteous, and helpful. The service advisers are knowledgeable and accommodative. Service of my car is always done correctly, efficiently, and on time. I am always completely satisfied. I feel compelled to mention that this dealership has an immaculate waiting room for the service customers. It is very large, clean, well furnished, and well maintained. Aside from a large, flat-screen cable TV, it has plenty of reading material. I have waited there for upto 3 hours to have my car serviced, but never felt bored or tired. Free coffee, donuts, muffins, cookies, danishes, variety of fruits, and bottled drinking water are always available. The restrooms are clean and well maintained. I think they have a couple of free WiFi stations too (one has to bring his/her own laptop), but I have never used that facility. The reception staff and cashiers are all friendly and courteous. Even their valets are well trained and always smiling. Toyota of Watertown also provides shuttle services to and from nearby towns for those customers who cannot wait to have their cars serviced. I once took advantage of this service. Their mini-van for this service was clean, and the driver who provided service to me (I think his name was Lee - a guy from Ethiopia?) was extremely friendly and had a good sense of humor. I still remember his face! In conclusion, I strongly recommend Toyota of Watertown both for buying a Toyota and for having a Toyota serviced. More

I've been taking my cars to Toyota of Watertown for service for years. They are always courteous and professional. I especially appreciate working with Kamel. He always gives me the straight story o service for years. They are always courteous and professional. I especially appreciate working with Kamel. He always gives me the straight story on what's happening with my car. I know that I can trust his opinion completely. I always leave there feeling like my car has gotten the best service possible and that I have been treated with great friendliness and respect. More

Toyota of Watertown really understands what good service is. I was having trouble working my GPS and Bluetooth telephone on my new Toyota. They were extremely helpful, called to follow up and in all a goo is. I was having trouble working my GPS and Bluetooth telephone on my new Toyota. They were extremely helpful, called to follow up and in all a good experience. They spend a great deal of time explaining the features with no charge. I appreciate that kind of service. More

Your Service Advisor Kamel is one of the best that you have. This is the reason I keep coming back to him. Kamel takes care of his customers. When I bring my car into service I only deal with kamel and have. This is the reason I keep coming back to him. Kamel takes care of his customers. When I bring my car into service I only deal with kamel and no one else. Kamel shows pride in his work and trully treats his customers with such care. I have been dealing with Toyota of Watertown since 1993 and my two cars are only service there and Kamel is the only one I will deal with. More

Toyota of Watertown has been great to deal with from a sales standpoint and also now service. I bought a brand new Camry in 2007 and have loved it from the start. I have only had to bring it back for ro sales standpoint and also now service. I bought a brand new Camry in 2007 and have loved it from the start. I have only had to bring it back for routine maintenance and my experience with the service department has always been superb. The staff is friendly and take care of my car in a prompt, professional manner. I would highly recommend this dealership to anyone. More

Great sales staff at Toyota of Watertown. James Hawkins helped me into a fantastic Camry at a great price from start to finish, with no surprises. He was straightforward and made sure I got what I was ther helped me into a fantastic Camry at a great price from start to finish, with no surprises. He was straightforward and made sure I got what I was there for without a pushy up-sell of any kind. Not just that, when there was a discrepancy with the warranty almost four months later, he remembered the deal and saw to it, along with Randy Sassone, to make sure I got what I paid for. Thanks to the whole sales team, and the service staff, which is also awesome in my experience. Bravo, Toyota of Watertown. More

I went to Toyota of Watertown for a new RAV4 as one of my current leases was expiring. I went to this dealership specifically as I have used them for service on multiple vehicles and found them exceptionally current leases was expiring. I went to this dealership specifically as I have used them for service on multiple vehicles and found them exceptionally friendly and trustworthy. Their quality of work is excellent and the Service Manager, Mike Mason, is always available to discuss options and work to be performed in detail. I did lots of research and knew the exact vehicle and deal I wanted. I entered the showroom and was greeted with respect. I immediately felt like a valued customer and was asked what I was interested in. I explained exactly what I wanted. The salesman, Alex Kazan, asked me a few questions. He then excused himself and returned with Randy Sassone, Sales Manager, who also treated me in a courteous, respectful manner. He asked me a few questions, mostly regarding the expiration of my current lease and when I would want delivery. After this was discussed, Alex asked me if they agreed to the deal I wanted, should we start the paperwork. I said yes! I finished the paperwork with Mikail Moiseyev, the Finance Manager, who was friendly, knowledgeable, and explained all financial aspects of the lease in a manner which I could easily understand. Basically, I chose this dealership for my new car due to the way I am treated by the service department. They are the ones you have an ongoing relationship with. However, the experience I had with the sales department was just as professional. I knew what I wanted and they made it happen without the typical back and forth condescending bargaining I've experienced at other dealerships. These people legitimately wanted my business and have integrity. More