Toyota of Watertown

I’ve had my family’s three cars serviced at Watertown Toyota for just over a year now, and couldn’t be happier with the service we’ve received. With two young drivers – one newly licensed – I feel confi Toyota for just over a year now, and couldn’t be happier with the service we’ve received. With two young drivers – one newly licensed – I feel confident the cars are working properly when my children are out on the road. We’ve experienced friendly, efficient service at each visit with competitive pricing. We’re an all-Toyota family and will definitely be returning to Watertown Toyota and Mike Mason. More

I came to Toyota of Watertown to look at new cars on President's Day weekend. I walked away from the dealership the proud owner of a new 2010 Camry(0% financing and a free year of service too)My experie President's Day weekend. I walked away from the dealership the proud owner of a new 2010 Camry(0% financing and a free year of service too)My experience with James Hawkins was the best it could be! He was very accommodating and answered my many questions while at the same time being very low pressure. He found me the car I was looking for and the experience was very positive. What drew me to the dealership in the first place was the outstanding service I had received previously on my other vehicle. Mike Mason and his crew couldn't have served me better. I was always greeted with a smile and an offer of coffee and food in their beautiful waiting area. I look forward to entrusting my beautiful new car to Toyota of Watertown for a long time to come. More

I took my car to Toyota of Watertown after disappointment with another dealership. I could not be more pleased! My 7-1/2 year old Sienna was appropriately serviced with no hard sell for extras. The work w with another dealership. I could not be more pleased! My 7-1/2 year old Sienna was appropriately serviced with no hard sell for extras. The work was done as scheduled with no unpleasant surprises. In fact, I was pleasantly surprised to find they had washed and vaccumed by vehicle at no cost. The service personnel were friendly and helpful. My Sienna has found it's new service home. More

We have purchased all of our four Prius's at Toyota of Watertown and had an overall excellent experience. The service department has expanded and opened a new waiting room area since we started with them Watertown and had an overall excellent experience. The service department has expanded and opened a new waiting room area since we started with them years ago and that has only added to the positive experience. Our many years of experience with other domestic car dealerships was disappointing and at times terrible. This dealership has been a breath of fresh air from the start and does things right. On the very few occasions when the problem didn't get resolved on first visit, they did the right thing and got it taken care of, took responsibility for the fix, made sure it was right. We look forward to doing business with them and have confidence in Toyota's commitment to quality and attention to detail and to ongoing customer surveys and interaction. The quality is great and the price is fair for the great value we get. I'm not a car expert, but have a good mechanical and electrical engineering knowledge, and a science background and know value when I see it. More

I have found everyone very open, accessible and friendly - both in dealing with me and with others. In June, wanting to take advantage of rebates, discounting, trade-ins and low financing I purchased a 2009 - both in dealing with me and with others. In June, wanting to take advantage of rebates, discounting, trade-ins and low financing I purchased a 2009 Corolla S. In fairness, I tested the waters mostly via the internet - then narrowed the search to finalize inventory and pricing. James Hawkins was a good advovate to listen and help close the deal. Service is very key and my decision was also based on a dealership, while large enough, still resembling a neighbor feel with many repeat customers. I believe I have found that in Watertown and highly recomend them (including the van driver). I have spoken directly with Mike Mason,the service manager and emailed him. Most recently I returned for my "recall" visit and they could not have been more helpful. Jeff greeted me at 6:55 a.m. and was still smiling at 6:55 p.m. when I returned from work. These are good people! More

Alex and Randy were amazingly helpful when I was looking for a new Toyota. They went out of their way to make sure I'd be comfortable in the car (I have a bad back) by letting me take it for an extended tes for a new Toyota. They went out of their way to make sure I'd be comfortable in the car (I have a bad back) by letting me take it for an extended test drive. And they didn't employ any of the high-pressure sales tactics I've previously seen at other places. I would highly recommend this dealership for its courteous, friendly staff and excellent customer service. More

Went in looking for a new vehicle, test drove, SOLD! If it were not for the professionalism and friendliness of not just our salesman but everyone we came in contact with, we might have gone to another dea it were not for the professionalism and friendliness of not just our salesman but everyone we came in contact with, we might have gone to another dealer. Looking forward to a long, happy relationship with Toyota of Watertown! More

Right after I test drove my Corolla, the recall notice happened. James assured me he would find a safe car for me (JT VIN) and he did! The only thing I did not get to choose was the color - I had wanted w happened. James assured me he would find a safe car for me (JT VIN) and he did! The only thing I did not get to choose was the color - I had wanted white (1998 Camry was white) - but silver with a gray interior is a good choice as well. I only purchased a new car because my Camry was totalled in a black ice spin-out. Purchased that at Watertown Toyota as well, back in 1998. Everyone at the dealership has been so friendly and thanked me for my purchase. More

I have always had great experiences with the service department at Toyota of Watertown. Everyone is always very friendly and helpful. The prices are very fair and the technicians are great. I've never h department at Toyota of Watertown. Everyone is always very friendly and helpful. The prices are very fair and the technicians are great. I've never had any problems with any of the services performed on my car (from fixing the suspension caused by a pothole to regular oil changes. The service department has a huge waiting area with tv/water/coffee/snacks while you wait (the wait time is not long at all if you schedule your service in advance). Overall, the whole service operation runs great. I would recommend for anyone to take their car here for service. More

I bought my first new car at Watertown. David was incredibly helpful while I considered the car and he's been fantastic since the purchase getting all the details in line. The driver's side back brak incredibly helpful while I considered the car and he's been fantastic since the purchase getting all the details in line. The driver's side back brake light casing had an abrasion on it when I went to pick up the car and the dealer promptly agreed to replace the light casing free of charge. I feel great about the purchase and I would buy my next car here. More