Toyota of Watertown

I got to that dealer which is fairly close to my home looking to purchase a new 08 Tundra. The dealer sent me Rita, a sales rep that did not know anything about the truck confusing from prices to cabin m looking to purchase a new 08 Tundra. The dealer sent me Rita, a sales rep that did not know anything about the truck confusing from prices to cabin models, something I couldnt resist and ended leaving the dealer. PLEASE GIVE TO YOU SALES REP A LITTLE INFO ABOUT WHAT THEY ARE TRYING TO SELL!! More

I knew which car I wanted and I had my own financing set up, but they strung me along for hours and kept pushing their own financing and protection-racket extended warranty crap. They were not flexible a up, but they strung me along for hours and kept pushing their own financing and protection-racket extended warranty crap. They were not flexible at all on price and offered nothing (literally nothing) for my trade in. I still bought the car because I wanted that car. the day before I picked it up, the salesman said it was "all set." When I arrived to pick the car up, it was "almost ready." It continued to be "almost ready" for three hours and forty five minutes. the salesman kissed my butt and made excuses all day but got nothing done. I finally took the car away before they were done cleaning it. When I complained to the manager about the poor service, he blew me off. DO NOT LET ANYONE YOU LIKE GO TO TOYOTA OF WATERTOWN. More

I was shopping for a 2008 Toyota Camry for my son. I went online to vehix.com and my information was sent to 5 dealerships to respond to me. I received a generic preprinted pricing form with the same p went online to vehix.com and my information was sent to 5 dealerships to respond to me. I received a generic preprinted pricing form with the same price from each. Mike was the only one who replied personally and came in with a lower price. I badgered him with questions thru email and he answered each one right away. He was so easy to deal with and I really felt he was being "honest". When I went in to sign the papers, it was the easiest, fastest purchase I have ever made. I was not rushed and everything was explained until I felt comfortable and understood all the papers. I would not hesitate to recommend Mike and/or this dealership to family and friends. Deb Marino More

I purchased a vehicle, including a trade, in which it took them three weeks to get me my car. And then when I came back to take delivery, Helvio told me my car was worth $2,000 less because of the extra took them three weeks to get me my car. And then when I came back to take delivery, Helvio told me my car was worth $2,000 less because of the extra miles I put on it in three weeks. I find that to be very unprofessional and unethical. He's a good actor. Says thing you want to hear, but none of it is true. I will never buy a car from there again. More

I was looking for a Prius with a very specific package and color combination. Mike was able to give me a very nice quote, however, they did not have the car in stock and did not know when it would be in s and color combination. Mike was able to give me a very nice quote, however, they did not have the car in stock and did not know when it would be in stock. While the price was the best out of everyone I dealt with, some red flags were raised when I looked up their BBB rating, which was unsatisfactory (6 complaints over the past 3 years), and their rating on this site (1.5 at the time of search). The best places I found were Acton and Lexington Toyota. More

I was very surprised by the lack of service I received. I asked to test drive the RAV4. I was already a little nervous about driving a car that was much bigger than I'm used to. The salesman drove the ca I asked to test drive the RAV4. I was already a little nervous about driving a car that was much bigger than I'm used to. The salesman drove the car through the service garage and put it halfway into the showroom. I had to back the car out of the service garage, through a minefield of cars, and then turn it around to get out of the parking lot. Nobody came with me on the test drive so I had no idea where I was going. When I got back I couldn't find anyone to give the keys too, and when I asked for an info packet on the car, it took them 20 minutes to get it for me. They certainly weren't busy because most of the salesmen were standing around at the front. It may be because I was young and female, but I felt like they didn't want to sell me a car. I would never buy a car here much less go back to look. More

Traditionally, Toyota has been the car for the middle class, but Toyota Service is now a luxury reserved only for wealthy Americans. The service will be done right, you get the royal treatment, but now o class, but Toyota Service is now a luxury reserved only for wealthy Americans. The service will be done right, you get the royal treatment, but now only royalty can afford it. Longevity being its strong point, I have had a good experience with my Toyota overall, until today. “The cost for service”, my neighborhood Toyota of Watertown, said: ”is $1,918.00” These are not vital drive-train or electrical repairs, just routine maintenance. No one seems to know what ERG and VSV valves are or what they do, but based on the cost they must be made of solid gold, garnished with diamonds. Since I drove it off the lot, this vehicle has received tender loving care. The total dealer recommended routine repair cost is clearly 12% of the sticker price of the vehicle when I bought it new! Toyota manufacturing costs are trimmed and cut by relentless force of management and oversight. They ought to apply the same passion to lowering service costs. Sorry Toyota, we don’t want parts made of gold. Please give us simple, reasonable repairs at a fair price. More

Don't walk, RUN from this dealer! They were running out to get the car for me to test drive before I even got ONE question out?? Why on earth would I test drive a car that's not what I want? Are these dea to get the car for me to test drive before I even got ONE question out?? Why on earth would I test drive a car that's not what I want? Are these dealers for real? I just walked out after they seemed annoyed that I had questions about the kind of CAR I WANTED TO PURCHASE. (lol) More

I went in to look at a Prius. I was told "there are none and none in the entire Boston area." However, they could "arrange" for me to test drive a Prius for a day for 250 dollars! Yes, I am not kiddi none and none in the entire Boston area." However, they could "arrange" for me to test drive a Prius for a day for 250 dollars! Yes, I am not kidding, the salesman, who was rude, condescending, and sneering, actually said that. It may not have helped that I went in wearing shorts and a T shirt, but guess what, if they treat a potential customer this way (I am a physician at one of the Boston area hospitals) guess how shabbily they'll treat you AFTER you buy! Anyway, I found several Prius cars at other local dealers that afternoon, who treated me nicely. (Including Acton Toyota, try them and stay away from Toyota of Watertown.) And I told my friend who bought his cars at Watertown, and now he won't. More

(They SEEMED friendly, all spring & summer, but now I know it's FAKE friendly, so that's why I put "1" above.) Summary: They were not truthful with me & strung me along. They wasted 5 months of my tim know it's FAKE friendly, so that's why I put "1" above.) Summary: They were not truthful with me & strung me along. They wasted 5 months of my time. I put $1000 down on May 4, 2006, with a 4-6-week delivery promise (that's what he said-- on my contract/receipt he wrote ASAP). I ORDERED a specific car & it seems to me they never placed the order. My salesman was a liar. I've called him often in these 5 months. He made up crap like, my car has been made, it's over in Japan, and they need to wait until they sell 5 more Prius (not just any Toyota-- needs to be 5 more Prius) in order to ship them over. (Then why couldn't he give me the vin number? He said he did not have it yet.) He said "definitely" & "of course" when I asked him about delivery dates, since I was watching the Sept. 30 tax credit deadline. He thanked me for my patience, he said he was sorry, he said if it was up to him, I'd have my car by now. He strung me along, week by week, all summer. "We're getting the next allocation next week. Yours will be in that one, I'm sure. I'll call you next week." He did not call me when he said he would. That's just rude. In early August, I asked, "Are you going to call me, whether you know anything new or not?" Yes. Okay, I'll keep my phone on. He did not call. I called him & told him he should not say he was definitely going to call if he did not intend to. So, then, in early September, he said, "I'll definitely call you on Friday to let you know what I find out." I confirmed, "So you are really going to call me?" He loves that word "definitely." He did not call. Just last week, when I asked him why he did not just tell me it might be a long wait, instead of telling me every time, "Could be tomorrow." The manager, Alex, (described accurately as militaristic with no smile by someone else in this thread), in the background said, in that condescending tone men love to use on women, "Well if she did not want Silver Pine Mica package 4, she would have had her car by now." Criticizing me for my choice is just great. I asked directly, (I was direct in every conversation & they were vague in every conversation), "Did you even place the order for my car?" And they reiterated that the car is hard to get. I got my $1000 back yesterday (well, they said a credit to my visa would take 72 hours) & I wasted my time being on their waiting list. Holly More