Toyota of Watertown

We worked with Elkin in the sales room and Brian for the paperwork and warranty. Both were respectful and professional and nice. We felt no pressure or manipulation at any point in the process and actuall paperwork and warranty. Both were respectful and professional and nice. We felt no pressure or manipulation at any point in the process and actually left to look at other cars at other dealership at one point with Elkin's full understanding that we needed to shop around. We quickly went back and came to a deal. After the papers were signed, both Brian and Elkin followed up with us several times because our registration was a little more complicated than the usual. They were on top of it. Overall great experience and we love our car. More

I went down to Toyota to see if I could exchange my car, Felix Rodriguez helped me with everything he is an amazing person, really friendly, the reason im giving him the rate of GREAT, its because he answer Felix Rodriguez helped me with everything he is an amazing person, really friendly, the reason im giving him the rate of GREAT, its because he answer all my question no matter how many times I asked. He was helpful with all the paper work, my family had spoke with Felix before when they got their cars and they love him. Great helpful and friendly person. More

We usually shy away from using dealerships for services but when we got into an accident and found that our insurance went through Watertown Toyota we went with them. They have completely changed our opini but when we got into an accident and found that our insurance went through Watertown Toyota we went with them. They have completely changed our opinions of dealerships. Felix was very friendly and helpful in our time of crisis. Everything ran very smoothly. Since then we have gone there for our oil changes as well and have been very pleased with everything. More

Excellent service!!! Michael Mason, the Service and Parts Director, surpassed all my expectations when I was considering where to go for good service. He went above and beyond his responsibilities and was su Director, surpassed all my expectations when I was considering where to go for good service. He went above and beyond his responsibilities and was super friendly and courteous. He took the time to identify the exact problem, showed me himself where the problem was and then even offered up a loaner car when I was afraid I would be late to pick up my kids. All for a basic brake job! Would definitely go back to them in the future! More

I wanted to buy a used 2011 Toyota Highlander Hybrid car. Initially we visited the dealership on Dec 26th 2013 afternoon along with my cousin. Steve, a sales person helped us to look at the car. He explained Initially we visited the dealership on Dec 26th 2013 afternoon along with my cousin. Steve, a sales person helped us to look at the car. He explained all the details of the car and we liked the car. We did not test drive the car that day as it was snowing heavily. Before we left the dealership, we tried to run the ballpark numbers with the Steve. Jon Warren is the sales manager who Steve discussed the numbers with. Jon gave a final number of $33,500/- and also suggested that he will try to fix the car seat scratches. I went back to the dealership the following Saturday with my wife and children. Sales person Don, who was very friendly, helped my wife and me to test drive the car. I wanted to make sure that my wife is comfortable driving the car. She liked the car and we were ready to close the deal. We tried to negotiate the price of the car. Don was talking to Jon Warren to work the deal. After some time Jon Warren walked to the desk where my wife and I were sitting. He did not even sit, instead he stood with a stern face and told us rudely some thing similar to "$33,500/- is my final price. You can leave if you don't want to pay. I have three more customers lined up tomorrow." His rude attitude made my family very uncomfortable. We could not tolerate such a rude behavior. I had to leave the dealership. Next day, up on suggestion of my cousins to make a final attempt to buy the car, I went along with them to the dealership to buy the vehicle. Don was there again, who was very nice and patient. We were negotiating with him the price and asking to fix a very minor scratch on the passenger side mirror and some scratches on the car seats. I also started to fill the paper work. Jon Warren, again walks to the desk where we were all sitting. He was standing there shaking and fuming with anger. Very rudely he says that he is not going to fix anything and he is going to sell the car as is. He has three more customers lined up for the car and so he is not going to fix anything. I could not tolerate the rudeness of Jon Warren and walked out. I never met a sales manager who is so rude in his behavior with customer and customers family. More

My salesman, Felix Rodriguez, was an absolute pleasure to work with. I will be purchasing a new car in another month or two and will absolutely see if Felix is around to help me out at that time. Thanks fo work with. I will be purchasing a new car in another month or two and will absolutely see if Felix is around to help me out at that time. Thanks for everything Felix!!! More

I really enjoyed doing business here. The car salesman, Elkin Pereanez came across as trustworthy, knowledgeable, and he listened and responded to my questions and concerns. Being able to negotiate also pu Elkin Pereanez came across as trustworthy, knowledgeable, and he listened and responded to my questions and concerns. Being able to negotiate also put me at ease. Given that buying a car is a huge investment and something to be proud of, when he reiterated several times, "you're the customer", it made me feel like he was looking out for my interests. Additionally, the transition of trading in my old car and buying the new one was seamless. I'd definitely refer Elkin and Toyota of Watertown to people I know. More

My experience at Toyota was beyond amazing. Elkin made the process of leasing a new car comfortable and easy to understand. He answered all of my questions and made sure that I was happy with everything the process of leasing a new car comfortable and easy to understand. He answered all of my questions and made sure that I was happy with everything that was happening. The price I was given was wonderful and everyone was so friendly! Not only was my visit at Toyota wonderful, but Elkin even called me a day after I got my brand new car to make sure that I was satisfied, which of course I was:) My brand new toyota corolla is beautiful and such a pleasure to drive! Elkin, Rick and the rest of the Toyota watertown team are the best out there! I would send anyone I know here and I would feel happy and comfortable to know that people I care about are in Elkins hand when buying or leasing a car. Thank you thank you thank you!!!!! More

We visited several dealerships, but we went with Toyota of Watertown where we found a great deal for a good minivan for the family. Not only was the van well worth the price, the customer service was outst of Watertown where we found a great deal for a good minivan for the family. Not only was the van well worth the price, the customer service was outstanding compared to the other dealerships and Elkin Pereanez went out of his way to make sure we had our questions answered and got the vehicle that was right for us. He followed up with us but was not pushy in any way as we went through the decision process and helped us take care of all the paperwork quickly and efficiently. More

I went in to look at a certified used Toyota Corrolla. Javier Padilla was the sales consultant who worked with me to get the Corolla I wanted in my price range and mileage. I appreciated his dry sense of Javier Padilla was the sales consultant who worked with me to get the Corolla I wanted in my price range and mileage. I appreciated his dry sense of humor and personableness. Thank you Javier!! More