Toyota of Watertown

I am very satisfied with my experience at Toyota of Watertown. I went there with a specific vehicle I wanted to look at, worked with Elkin to test drive and ultimately strike a deal, and am very happy. Watertown. I went there with a specific vehicle I wanted to look at, worked with Elkin to test drive and ultimately strike a deal, and am very happy. Elkin was very easy to work with and very helpful. I would refer him to any of my friends and family. Thanks for the wonderful experience. More

TLDR; We got a great price and great service from TLDR; We got a great price and great service from Toyota of Watertown. The salesperson Elkin Pereanez did a fantastic job and gave us prompt and TLDR; We got a great price and great service from Toyota of Watertown. The salesperson Elkin Pereanez did a fantastic job and gave us prompt and attentive service that you would only expect from expensive brands such has BMW or Mercedes. Long version: We were looking to get a nice SUV, and we in the beginning just shopped for Honda. Since I had previous owned a Accord, we thought of trying Honda first. We really had bad experiences with the big honda dealerships in the region. On our way back from the Honda dealership we took a chance and stopped by Toyota of Watertown. We had previous looked at the RAV4 before, but thought it was way expensive compared to the equivalent Honda CRV, boy were we wrong. Though we had to bargain a little. Toyota of Watertown definitely wanted our business. We left with a good price. However the next morning I used truecar to get an even better price. I called Toyota of Watertown telling him how I was disappointed I didn't get the best price. That is when they stepped up their game and immediately took off $300 dollars. Not only that , but we were told our car would be ready one day early and it was. When we went to pick up the car. Our salesperson Elkin Pereanez really took care of us. He did a top to bottom tour of the car with my wife. He showed us again, all the great features the car has to offer. He even helped her set up bluetooth and her favorite radio stations. We fell Elkin Pereanez did a great job. He also set up our first oil change (which is free) and gave us a tour of the service center which was very nice. If your thinking of buying a Toyota I would recommend Toyota of Watertown without a doubt. I will definitely take my mom their when she needs to purchase a new vehicle. My only advise is you go to true car, and price your car with the options exactly, before you go to the dealership. That way you know if you have a good price or not. More

i came to toyota of Watertown to buy my toyota RAV4 2013 which i love and my sale man is great guy and knowable person. Felix is great sale. which i love and my sale man is great guy and knowable person. Felix is great sale. More

Stephen was very professional and patient as we figured out which model was right for our family. He showed us a few model options and highlighted the features but allowed us to come to the decision oursel out which model was right for our family. He showed us a few model options and highlighted the features but allowed us to come to the decision ourselves (which we appreciated). We had two toddlers with us at each visit, which he didn't mind. The dealership has a children's toy room (and free cookies) which was a bonus. Adam, his son, is the general manager and was also wonderful. Adam gave us a TomTom as a gift when we decided not to upgrade to the navigation system. A thoughtful gesture. We highly recommend this dealership and salesmen. More

The very bad - When my 2011 Toyota Camry Hybrid experienced water issues, I brought it to a Toyota dealership keeping my convenience in mind. Unfortunately, that dealership (in Braintree) failed me experienced water issues, I brought it to a Toyota dealership keeping my convenience in mind. Unfortunately, that dealership (in Braintree) failed me miserably. They diagnosed the issue without even properly evaluating my car - said it was a clogged AC drain. After I questioned the dealership about their diagnosis and disagreed, I was given substandard, horrible treatment. Apparently, requiring them to dry my carpets, so I could know that my issue was fully resolved was asking too much. To me, it seemed like the common sense thing to do. Literally, the dealership didn't even bother to mask their irritation and were barely civil. After they "fixed" the vehicle, I took it home that evening and the very next morning I found my front carpets were water logged again. Clearly, the issue was never resolved. The very good - At that point, I decided to go to Toyota of Watertown. Due to my poor experience in Braintree, I was expecting a difficult time, but was completely surprised by the high quality of customer service I received. In particular, Kamel exhibited the highest degree of professionalism, knowledge, and courtesy I have experienced at any dealership. He made sure the vehicle was thoroughly evaluated before providing a diagnosis (what a novel idea). As it turned out, the problem was with my windshield not with the AC drain. He ensured that my vehicle was taken care of properly and quickly. I will return to Toyota of Watertown for future service. A large part of that decision, is thanks to Kamel. He turned a stressful, ugly situation around and I couldn't be happier. Go there, see Kamel! More

I came in to trade my Toyota Rav 4 for the larger Toyota Highlander. Felix Rodriguez was so helpful and knew about all the accessories, and taught me how to use them. He spent a lot of time with me and my Highlander. Felix Rodriguez was so helpful and knew about all the accessories, and taught me how to use them. He spent a lot of time with me and my wife, and I would definitely recommend this dealership. More

I live in Pawtucket Rhode Island and my mother lives in Belmont Mass. With about an hour of travel between us I needed the most time effective manner possible to get mom in a new vehicle. I was immediately Belmont Mass. With about an hour of travel between us I needed the most time effective manner possible to get mom in a new vehicle. I was immediately impressed with my conversation with Jon Warren. Jon was not only very direct and transparent but also a true gentleman and a pleasure to deal with. We struck up a deal over the phone, processed my deposit, and met within a few days to complete the transaction. We were transferred to Alex Hardy to complete the process. My mother was so pleased with the way Alex conducted himself that she felt compelled to give him a huge hug . Although I have personally purchased/leased many vehicles in my day I must say that Toyota of Watertown ranks number one with customer service. In fact, although I was currently on the fence about a vehicle acquisition, our treatment at this dealership persuaded me to lease a 2013 Avalon right on the spot. Keep up the good work! Joseph R. Gianino 95 Armistice Boulevard Pawtucket, Rhode Island More

Edwin Urena was my sales man last friday. He sold me a 2013 toyota camry. was wonderful. He went above and beyond to help me. He has taken a few calls and helped me with a few thing he did not have to hel 2013 toyota camry. was wonderful. He went above and beyond to help me. He has taken a few calls and helped me with a few thing he did not have to help me with. I would recommend anyone to ask for Edwin Urena if going to toyota of watertown to buy a car More

My interactions with the staff at Toyota of Watertown was excellent. Elkin Peranez, in particular, was courteous and professional, and he delivered the car that I wanted in a timely manner. I highly recommen excellent. Elkin Peranez, in particular, was courteous and professional, and he delivered the car that I wanted in a timely manner. I highly recommend this dealership, and I will continue to use them for the service of my 'new' used vehicle. More

I just leased a 2013 Toyota Rav 4 on July 3rd. and I absolutely love it. I had the best experience with Elkin. He is very helpful and knowledgable with the product. I went in and knew what I wanted and absolutely love it. I had the best experience with Elkin. He is very helpful and knowledgable with the product. I went in and knew what I wanted and how much I was willing to pay and Elkin did an amazing job and found me what I wanted, and was able to get me into the car and payments that fit my budget. I would definitely recommend Elkin to all that are going to get a car or SUV to go and see him at Toyota of Watertown. More