Toyota of Watertown

We walked in looking to test drive a new Toyota 4Runner. Hilman was more than welcoming and friendly. He talked with us at length about our family needs and what we wanted in a car. When he heard what spe Hilman was more than welcoming and friendly. He talked with us at length about our family needs and what we wanted in a car. When he heard what specifically we were looking for he was able to locate the perfect car for us. The entire process was easy, fun, and we are more than happy than the purchase we made. More

Edwin was great! He worked his magic to get us a good price for the car. Very help and knowledgeable in the Toyota cars. Thank you very much. price for the car. Very help and knowledgeable in the Toyota cars. Thank you very much. More

Everything went great up to the end, when I had to see a manager. Forgeet his name, He was trying to sell me extra things. manager. Forgeet his name, He was trying to sell me extra things. More

I'm sorry not to have found Hillman's name in the list of employee's at Toyota of Watertown. Hillman was very helpful with my recent purchase of a 2012 Prius Plug-in. He helped me with hthe purchase decisi employee's at Toyota of Watertown. Hillman was very helpful with my recent purchase of a 2012 Prius Plug-in. He helped me with hthe purchase decision and was then able to get me the color I wanted even though Watertown did not have it. He has been attentive in fololwing up with me to see if I had any questions and, in one case, was able to solve a puzzle when I called him by phone. When I stopped by to pick up my new registration and to get an inspection sticker, he took the time to show me how to program the preset radio stations. Overall, a very good experience. I am enjoying the car - especiall after a drive to Maine and back this weekend. John H. Turner (Jack) More

I was very pleased with my sales agent, Felix Rodriguez. I hate buying things and especially hate pushy salespeople but Felix was very helpful and low key. I would gladly buy another car from Felix and pla I hate buying things and especially hate pushy salespeople but Felix was very helpful and low key. I would gladly buy another car from Felix and plan to once my wife's car needs to be replaced More

I took some time to make my decision to buy my FR-S and all the time Edwin was very helpful and patient on the process. He answer every question that I had. I would recommend Edwin and Toyota of Watertown. all the time Edwin was very helpful and patient on the process. He answer every question that I had. I would recommend Edwin and Toyota of Watertown. More

Hillman is a great salesman. He is very knowledgeable, respectful and friendly. I bought 2 vehicle with Hillman during past two months and both times I was very happy with the experience that I had with H respectful and friendly. I bought 2 vehicle with Hillman during past two months and both times I was very happy with the experience that I had with Hill. I will defenetely recommend Hillman and Toyota of Watertown to my friens. More

I have been to many dealerships in my time and Toyota of Watertown by far has the best customer service of them all. I came all the way from New Hampshire to purchase my 2008 Toyota Camry. I was attended by Watertown by far has the best customer service of them all. I came all the way from New Hampshire to purchase my 2008 Toyota Camry. I was attended by Edwin Urena whose professionalism and charisma made my experience a pleasant one and I will make sure that I refer my friends and family to go see Edwin from Toyota of Watertown. More

Jeannie and I had decided to spend our Saturday morning shopping Toyota of Watertown. I had been to Betera Chevrolet in Palmer, MA and had decided against a beautiful Dodge Dakota 4x4. I had been using the shopping Toyota of Watertown. I had been to Betera Chevrolet in Palmer, MA and had decided against a beautiful Dodge Dakota 4x4. I had been using the USAA Car Buying Service. I had seen the Tacoma 4 door online. Hilman worked with us, and was sensitive to Jeannie's disability. She walks slow. He waited. Jeannie expressed her opinion, Hilman answered her concern. By the time we got inside I was amazed. I figured if it kept going this way, I was buying a car today. We met Paul Swerling, who mentioned that we have the same birthdate seven years apart. No I'm not giving the year. But I have been scrolling down quite a ways to find it these days.. My trade was treated with respect. We worked carefully with numbers. I was happy with the numbers. So was Jeannie, the finance "no" person. i was so shocked. I really don't remember anything else after that until I was in Jim Taddeo's office. This part was fantastico! Why? The numbers, the insurance, the warranty, the registration -- everything had been taken care of. I was actually buying the car. Jim offered me a few ways to handle the financing. We looked at different screens with different break downs which was important. Jim made piles of all the paperwork, keeping things in order. It seemed crazy, but there was a sanity in looking through all of the documents, contemplating the payouts. I did come back for an antennae, and a tiny dent that will be reversed in a few days. However, it was a trip that was planned, since I needed my registration papers. Toyota of Watertown handled those papers for me, and today I came back to get an inspection sticker. Thanks so much to Toyota of Watertown for being patient and thorough. Jeannie was impressed. Me too, and relieved as well since I'm finished with buying a car. More

Hilman was a pleasure to work with. We felt absolutely no pressure to buy, buy, buy. He answered every question we had and if he didn't know the answer, he would say so and get the answer from some one more pressure to buy, buy, buy. He answered every question we had and if he didn't know the answer, he would say so and get the answer from some one more knowledgable. (Although he has been a salesman for many years, he has been at Toyota of Watertown for only 3 months). Hlman also told us about 2 other aspects of dealing with the insurance company and the unexpired warranty on our car that was totaled. His information saved us another $500. He was a friend of ours, not a salesman. After we decided to buy our new Prius, we started asking about leasing another new Prius! Before we decided to trade in our other car, I checked edmunds.com for trade-in value and they gave us by far the best deal around. So we purchased 2 cars from him on virtually the same day! When we worked with the finance and lease people for all the contract paperwork, they were equally friendly. They even asked us to answer some questions about their service so they could improve the service they give future customers. There was nothing they could improve! Their waiting room for service and repair, which Hilman gave us a tour of, was big and comfortable with free amenities and even had a separate play area for kids! To sum up our experience with Hilman and Toyota of Watertown, it was a pleasure. More