Toyota of Watertown

Hillman is a great salesman. He is very knowledgeable, respectful and friendly. I bought 2 vehicle with Hillman during past two months and both times I was very happy with the experience that I had with H respectful and friendly. I bought 2 vehicle with Hillman during past two months and both times I was very happy with the experience that I had with Hill. I will defenetely recommend Hillman and Toyota of Watertown to my friens. More

I have been to many dealerships in my time and Toyota of Watertown by far has the best customer service of them all. I came all the way from New Hampshire to purchase my 2008 Toyota Camry. I was attended by Watertown by far has the best customer service of them all. I came all the way from New Hampshire to purchase my 2008 Toyota Camry. I was attended by Edwin Urena whose professionalism and charisma made my experience a pleasant one and I will make sure that I refer my friends and family to go see Edwin from Toyota of Watertown. More

Jeannie and I had decided to spend our Saturday morning shopping Toyota of Watertown. I had been to Betera Chevrolet in Palmer, MA and had decided against a beautiful Dodge Dakota 4x4. I had been using the shopping Toyota of Watertown. I had been to Betera Chevrolet in Palmer, MA and had decided against a beautiful Dodge Dakota 4x4. I had been using the USAA Car Buying Service. I had seen the Tacoma 4 door online. Hilman worked with us, and was sensitive to Jeannie's disability. She walks slow. He waited. Jeannie expressed her opinion, Hilman answered her concern. By the time we got inside I was amazed. I figured if it kept going this way, I was buying a car today. We met Paul Swerling, who mentioned that we have the same birthdate seven years apart. No I'm not giving the year. But I have been scrolling down quite a ways to find it these days.. My trade was treated with respect. We worked carefully with numbers. I was happy with the numbers. So was Jeannie, the finance "no" person. i was so shocked. I really don't remember anything else after that until I was in Jim Taddeo's office. This part was fantastico! Why? The numbers, the insurance, the warranty, the registration -- everything had been taken care of. I was actually buying the car. Jim offered me a few ways to handle the financing. We looked at different screens with different break downs which was important. Jim made piles of all the paperwork, keeping things in order. It seemed crazy, but there was a sanity in looking through all of the documents, contemplating the payouts. I did come back for an antennae, and a tiny dent that will be reversed in a few days. However, it was a trip that was planned, since I needed my registration papers. Toyota of Watertown handled those papers for me, and today I came back to get an inspection sticker. Thanks so much to Toyota of Watertown for being patient and thorough. Jeannie was impressed. Me too, and relieved as well since I'm finished with buying a car. More

Edwin was great! He worked his magic to get us a good price for the car. Very help and knowledgeable in the Toyota cars. Thank you very much. price for the car. Very help and knowledgeable in the Toyota cars. Thank you very much. More

Everything went great up to the end, when I had to see a manager. Forgeet his name, He was trying to sell me extra things. manager. Forgeet his name, He was trying to sell me extra things. More

The people here were terrific to deal with. The sales consulstant (James) was informative and patient. he listened to my questions and needs and returned my calls promptly. consulstant (James) was informative and patient. he listened to my questions and needs and returned my calls promptly. More

Hilman was a pleasure to work with. We felt absolutely no pressure to buy, buy, buy. He answered every question we had and if he didn't know the answer, he would say so and get the answer from some one more pressure to buy, buy, buy. He answered every question we had and if he didn't know the answer, he would say so and get the answer from some one more knowledgable. (Although he has been a salesman for many years, he has been at Toyota of Watertown for only 3 months). Hlman also told us about 2 other aspects of dealing with the insurance company and the unexpired warranty on our car that was totaled. His information saved us another $500. He was a friend of ours, not a salesman. After we decided to buy our new Prius, we started asking about leasing another new Prius! Before we decided to trade in our other car, I checked edmunds.com for trade-in value and they gave us by far the best deal around. So we purchased 2 cars from him on virtually the same day! When we worked with the finance and lease people for all the contract paperwork, they were equally friendly. They even asked us to answer some questions about their service so they could improve the service they give future customers. There was nothing they could improve! Their waiting room for service and repair, which Hilman gave us a tour of, was big and comfortable with free amenities and even had a separate play area for kids! To sum up our experience with Hilman and Toyota of Watertown, it was a pleasure. More

Cheng is a very warm-hearted dealer. I really appreciate his work. The new Corolla is exactly what I want for my school. The price is quite reasonable and the mat he offered is very practical which could ke his work. The new Corolla is exactly what I want for my school. The price is quite reasonable and the mat he offered is very practical which could keep my car clean and tidy. As this Corolla is my first car and at first I heard some voice in using the break and made a phone call to him. Cheng answered my worry patiently and nicely. The color grey he recommended is also very beautiful. I would definitely introduce my friend to Toyota of Watertown to my friends if any of them have intention to buy a car. More

Great Customer service. Edwin got me exactly what I wanted. I hav always owned a toyota and will never go any other way. To me it is all about Safety. Looking at consumer reports Toyota Camry was rated wanted. I hav always owned a toyota and will never go any other way. To me it is all about Safety. Looking at consumer reports Toyota Camry was rated one of the safest vehicles anybody can own. That and Edwin made my decision a whole lot easier. I would reccommend Edwin and Toyota Of Watertown to anybody. More

That was a pleasure to work with Hilman. He was very helpful and dedicated . He made the whole transaction feel comfortable and all understandable. It was my first time buying a car and I am so glad tha helpful and dedicated . He made the whole transaction feel comfortable and all understandable. It was my first time buying a car and I am so glad that my experience was with Hilman and Toyota of Watertown! More