Toyota of Watertown

Kamel is always a pleasure to deal with. In the 25+ years that we've brought our autos to Toyota of Watertown and to Kamel, Kamel has always carried himself with the highest integrity and treated us mo years that we've brought our autos to Toyota of Watertown and to Kamel, Kamel has always carried himself with the highest integrity and treated us more like a member of the family than a customer. I couldn't say the same thing about Toyota of Watertown in general - especially in the last two or three years - but there seems to be hope on the horizon with the latest Service Department management change. We'll see. More

I have had some issues with my car and brought the matter to the toyota management's attention.The response i received from the service manager Kamel was overwhelming. He was not only helpful in solving my p to the toyota management's attention.The response i received from the service manager Kamel was overwhelming. He was not only helpful in solving my problem but made me feel like I am part of the toyota family. He has done a wonderful job on my car.I highly reccomend him and his service. Keep up the good work Kamel. Tashi. More

I have been Kamel's client for many years and would never I have been Kamel's client for many years and would never consider going elsewhere, even though I live much closer to a different Toyota dealer. Be I have been Kamel's client for many years and would never consider going elsewhere, even though I live much closer to a different Toyota dealer. Besides being personable and treating me like a friend, he has taken special care of my low-mileage, city-driven car, which runs perfectly. I know I can always depend on Kamel no matter what the problem, and I do just that. More

Kamel is an employee that goes above and beyond for the people w/ whom he works. I keep coming back to this Toyota dealership because of the positive experiences I've had with him. He is willing to take ti people w/ whom he works. I keep coming back to this Toyota dealership because of the positive experiences I've had with him. He is willing to take time to explain things to his customers and is so helpful. I highly recommend him. Jacquelyn T. More

Water was leaking into my car under the dash on the passenger side. Kamel was able to rapidly assess the problem and quote me a fair price for the entire service (65k miles). I also purchased an inte passenger side. Kamel was able to rapidly assess the problem and quote me a fair price for the entire service (65k miles). I also purchased an interior detail, which looks fantastic. I will happily continue to give my business to Toyota of Watertown, and Kamel in particular. He was very communicative, friendly, and honest. More

Kamel Khnaizin is why we continue to bring our car back to Toyota of Watertown for service. Kamel epitomizes the highest standards in providing quality customer service. He has an innate ability to make th to Toyota of Watertown for service. Kamel epitomizes the highest standards in providing quality customer service. He has an innate ability to make the customer feel like you are the only customer he has that day. We always feel attened to and he's very flexible with more emergent issues. His calm demeanor and the efficiency in which he does his job is both reassuring and impressive. We plan to purchase our next car at Toyota of Watertown in part due to Kamel and the quality service and treatment he consistently provides. More

It had been almost twenty years since my husband and I bought a new car (which we bought at Toyota of Watertown) when we went to the dealer. I am normally a Nervous Nellie, and I was even more nervous at bought a new car (which we bought at Toyota of Watertown) when we went to the dealer. I am normally a Nervous Nellie, and I was even more nervous at the thought of this big-sticker purchase. But Ed Sherrick put me at ease right away with his openness, friendliness and no-b.s. style. He showed my husband and me several models, and he had a good understanding of our needs. When we decided on a Corolla, we felt confident about our choice. Then when we returned to pick up the car, I thought, oh no, I'm actually going to have to learn how to drive this thing! I got nervous all over again. But Ed went over the dashboard and other matters with us, making the whole process clear and even fun. My husband and I were both very satisfied with the entire experience. More

Toyota of Watertown is a superlative dealer. They have an excellent staff who really convey that they care about making the best financial deal for you and giving the customer the best service possible. Our excellent staff who really convey that they care about making the best financial deal for you and giving the customer the best service possible. Our experience was very positive as Adam, Gene and James worked hard to find solutions to every questions and need we had in the process of purchasing our a new vehicle. Many dealers will say that the customer comes first, but this location really walks the talk. I have dealt with several Toyota dealers in the past, and Watertown is head and shoulders above all the others. It all starts at the top with the General Manager Adam Skolnick who sets the tone for making the customer experience most important--he makes the customer feel that they really do matter most and that customer loyalty is something that he will work hard to cultivate. He brings a quality of honesty and authenticity to each conversation and transition. He personally got involved to help solve our questions with extraordinary kindness, commitment and follow-through. James Hawkins in Sales was terrific and very knowledgeable and Gene Robbins (who is warm and knowledgeable with a great sense of humor) runs the service department, which is the most customer welcoming, efficient and technically comprehensive service center in the area. They have a great waiting room area that feels more like a comfortable relaxation room in a day spa than an auto service center! I do not usually write reviews, but I was compelled to write one after purchasing my new Toyota. The whole experience was very satisfying. More

This is my first car in US and was great to meet him who is very gentle and professional to explain all questions and nice offer on price & service. is very gentle and professional to explain all questions and nice offer on price & service. More

From my first phone all to the end of service, the dealership was wonderful to work with. I am a new customer, and the service team diagnosed and repaired my problem at a fraction of the cost our loc dealership was wonderful to work with. I am a new customer, and the service team diagnosed and repaired my problem at a fraction of the cost our local repair shop quoted. Problem fixed quickly and completely. I will definitely return for future needs. More