Toyota of Watertown

VSC sensor problem/lite on dash - repaired 2/1/12 - cost $ 517.91 Returned 2/2 - check engine lite on - Toyota covered cost of repair in full under the warrantee. Both the Service Advisor & Director listen $ 517.91 Returned 2/2 - check engine lite on - Toyota covered cost of repair in full under the warrantee. Both the Service Advisor & Director listened to customer's complaint and remedied to customer's satisfaction. Friendly/accomodating service. More

Eduardo was extremely knowledgeable and thorough in both the selection of a car that would best meet my needs and various financing options for my new Corolla. He spent considerable time making sure I knew the selection of a car that would best meet my needs and various financing options for my new Corolla. He spent considerable time making sure I knew all my options and which did meet my needs and situation best. He made options of lease versus purchase in clear plain language which helped in my decisions. Wallace Langamein Finance helped me understand my financing options in clear terms. As this was my first new car purchase his personability and knowledge of this information clarified my real costs and made a potentially difficult time a very good experience. Both Eduardo and Wallace are true assets to your company and I would recommend them to both my family or friends without hesitation. More

I have a few Toyota's for many years and have all my repairs done at Toyota of Watertown. The service representative I see is Kamel Khanizer who has worked at this dealership for many years. If you se repairs done at Toyota of Watertown. The service representative I see is Kamel Khanizer who has worked at this dealership for many years. If you service your car at Toyota of Watertown, I highly recommend that you work with Kamel regarding your repair. He takes the time to explain to you what is wrong with your car and why it is important to fix. More

I find Kamel very helpful I have been dealing with Kamel I find Kamel very helpful I have been dealing with Kamel for the last 12 years and have purchased my last three CAMRY at TOYOTA of Watertown , bec I find Kamel very helpful I have been dealing with Kamel for the last 12 years and have purchased my last three CAMRY at TOYOTA of Watertown , because of his great service, and ease to talk to with any problems I have had. More

Even though I've moved out of state (and 3+ hours from Boston)I still make the trip back just to go to Toyota of Watertown. While the overall experience is always good, Kamel is the shining star that make Boston)I still make the trip back just to go to Toyota of Watertown. While the overall experience is always good, Kamel is the shining star that makes the experience great. Kamel is an extraordinary service advisor who consistently provides outstanding customer service. He is very knowledgeable and also very patient, always happy to take the time to explain things to me if I'm confused (which can be often). As for the atmosphere of the dealership, I really appreciate having such a comfortable place (and such a clean bathroom) to wait for my car. There is TV, free internet, a variety of coffee and teas to choose from, and they even have bagels and fruit available depending on the time of day. Kamel and the rest of the staff at the Toyota of Watertown Service Department consistently go above and beyond with both their service and customer care, and they really make you feel like a valued customer. More

Kamel, Service Dept Manager, is the oil that keeps this car shop running. He does the work of 4-5 people. I hope he's compensated for that. As a business owner, I always notice those employees in other es car shop running. He does the work of 4-5 people. I hope he's compensated for that. As a business owner, I always notice those employees in other establishiments that go above and beyond their job description. Kamel is one of the few who does that. He has a very stressful job yet somehow maintains his composure with everyone. More

My car was purchased from Copeland Toyota in 2007.I received service from Copeland and was not happy with cost of repairs and customer service.So I tried Watertown Toyota and I was pleasantly surprise received service from Copeland and was not happy with cost of repairs and customer service.So I tried Watertown Toyota and I was pleasantly surprise at the quality of workship.I was assigned to service advisor Kamel and his customer service was outstanding. More

I had my car in for service twice in the last two months, once for routine maintenance and then for a headlight replacement. On both occasions I talked to Kamel Khnaizir, the Service Advisor, and he was ver once for routine maintenance and then for a headlight replacement. On both occasions I talked to Kamel Khnaizir, the Service Advisor, and he was very pleasant and professional. On the headlight repair, he suggested the best time to come in so I wouldn't have to wait too long. I have dealt with Kamel for many years and he is always very considerate of what work needs to be done without doing any unnecessary jobs at additional costs. He makes the experience a good one. I have always been happy with the repairs and the courtesy drivers have always been very nice and professional too. The ladies on the courtesy desk are also very efficient and pleasant. I have given the excellent ratings based on my experiences with Kamel and the other associates working there. More

I am a 15 year+ customer. I get such great service from Kamel Khnaizir that I wouldn't consider going elsewhere. I trust his recommendations for service and appreciate that he anticipates things that I sho Kamel Khnaizir that I wouldn't consider going elsewhere. I trust his recommendations for service and appreciate that he anticipates things that I should be thinking about addressing. More

First experience with bringing my new car in for service. It was an overall great experience. It did not take long at all and Kamel answered all my questions thoroughly. It was an overall great experience. It did not take long at all and Kamel answered all my questions thoroughly. More