Toyota of Watertown
Watertown, MA
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Always treated like I was th only person there. He is the best. The reason I buy all my Toyotas at Watertown is for the fabulous service. Harlene Mazonson best. The reason I buy all my Toyotas at Watertown is for the fabulous service. Harlene Mazonson More
A great experience at buying a new car: I needed a A great experience at buying a new car: I needed a new vehicle and favored Toyota, but hadn't really decided about the most suitable model. The A great experience at buying a new car: I needed a new vehicle and favored Toyota, but hadn't really decided about the most suitable model. The sales folks listened to my needs and made several suggestions. I liked several of the choices and had the pleasure of road testing each of the models before deciding that the RAV4 with a V6 and 4x4 would be perfect for me. This whole selection process was actually spread out over about two weeks – I enjoyed it. Once I decided, they quickly found my particular car in just the right color and all the right options. The service folks prepped the vehicle, added a tow package and delivered it to me quickly in perfect order – a fun moment. Everyone I dealt with at the dealership – sales, service, finance, administration – were clearly all part of a team and all did an outstanding job. These are good people! Buying my new RAV4 was a delightful experience – just as I hoped it would be. More
I view getting my car serviced like going to the dentist: it's a necessary but inevitably unpleasant experience. From the moment I pulled my car up to Toyota of Watertown's Service "Drive-Thru", I knew I was it's a necessary but inevitably unpleasant experience. From the moment I pulled my car up to Toyota of Watertown's Service "Drive-Thru", I knew I was at a dealership that truly cared about the customer's experience. Everyone I dealt with was unbelievable professional, friendly and efficient. They fully explained all of my options and kept me informed as the mechanics found new issues. I was also impressed with the waiting area - it was a surprisingly pleasant place to spend 3.5 hours! More
Have owned a Camry (third one now) for the last 21 years. The service--sales force and repair--has always been outstanding--otherwise I wouldn't come back! I've dealt with Khamal Khnarzai for many years no The service--sales force and repair--has always been outstanding--otherwise I wouldn't come back! I've dealt with Khamal Khnarzai for many years now--Camry #2 and now #3--and he is always most obliging and helpful. The delership is not far from where I live, so I am most fortunate. More
It is a wonderful experience with Toyota Watertown. I visited the dealership on a Saturday and had a test drive of 2012 Camry, 2011 Camry and Toyota. Thanh is very nice and patient with my boyfriend and visited the dealership on a Saturday and had a test drive of 2012 Camry, 2011 Camry and Toyota. Thanh is very nice and patient with my boyfriend and myself. We are interested in 2012 Camry. He explained the new design of Camry and difference between old and new design. Then we tried some other cars of other brands. We still decide to take Camry. Thanh followed up with us about ordering and picking up. It is a great experience. More
Steve Skolnick does great work...sales and service were exceptional! I will recommend him to anyone I know who wants a new or used car! He is the Best! Jim & Elaine Burns exceptional! I will recommend him to anyone I know who wants a new or used car! He is the Best! Jim & Elaine Burns More
Kamel went over and beyound his customer service skills. I purchased a Camry from Lexus of Watertown and had a serious water issue where as the water was puddling in the rear passenger floor. Lexus could n I purchased a Camry from Lexus of Watertown and had a serious water issue where as the water was puddling in the rear passenger floor. Lexus could not fix it, that's when kamel stood up took notice and went the max for me. You're customer service outshines Lexus without a doubt. The only reason I had my car serviced at Lexus was the fact that I purchased it though them. No more lexus.... you have my business for as long as i'm in this area. Regards, Fred DiPihllipo Malden MA More
We have been to Toyota of Watertown for some of our previous cars. The experience has been good but this time, the sales team was exceptional in paying attention to every detail in a timely manner. Tha previous cars. The experience has been good but this time, the sales team was exceptional in paying attention to every detail in a timely manner. Thank you for getting the color and features that we wanted in a car and for following through. More
My husband and I have owned several Toyotas and right now My husband and I have owned several Toyotas and right now we have Two Prius's .....I only get my service done when Ashok is available...He is extreme My husband and I have owned several Toyotas and right now we have Two Prius's .....I only get my service done when Ashok is available...He is extremely pleasant and will always consider all the options that I need in order to help me make a wise decision. I feel that he cares about the work that he does and it is a delight bringing my car in to be serviced ....keep up the great work... More



