Toyota of Watertown

I worked with Larry on an engine sensor problem with my Highlander. He did a great job and definitely would recommend Toyota of Watertown for future service work or vehicle purchases. Highlander. He did a great job and definitely would recommend Toyota of Watertown for future service work or vehicle purchases. More

Great service. Provided all the help I requested. They were quick and responsive. Repaired something that I didn't expect they would do. Highly recommended. were quick and responsive. Repaired something that I didn't expect they would do. Highly recommended. More

I have purchased 4 cars from this dealer. I live 25 miles from the dealership but continue to buy and service the cars there because of the service I continually receive from Kamel. I've found all of the ser from the dealership but continue to buy and service the cars there because of the service I continually receive from Kamel. I've found all of the service personnel to be helpful and friendly, but Kamel's service is outstanding. I will shortly be buying a new car for myself, and will go to Toyota of Watertown because I am confident in the quality of service. More

Paul and the guys at Toyota of Watertown are truly top notch. I cannot believe I actually trust a dealership but I do and this is not your typical dealership. They are honest and friendly and the waiting notch. I cannot believe I actually trust a dealership but I do and this is not your typical dealership. They are honest and friendly and the waiting room is very inviting and has a classy feel to it. I would never go anywhere else. Thank Guys!!! More

Kamel has been my go-to-man for the past three years. We have two cars that he services for us. Even though we bought the second one at another Toyota dealership, I always come back to Kamel because he ensu have two cars that he services for us. Even though we bought the second one at another Toyota dealership, I always come back to Kamel because he ensures that I get 5 star service from the moment I step out of the car to when I step back in (in fact, I drive 40 minutes to get to Watertown and Kamel). The service team is fabulous and Kamel does a great job of taking care of all my service needs. I highly recommend Kamel and his team. More

Have leased my last 3 cars from this dealership, and have had all 3 serviced there, as well. I have always requested that I have Kamel oversee the service needs of my car. Even when I have called with an e had all 3 serviced there, as well. I have always requested that I have Kamel oversee the service needs of my car. Even when I have called with an emergency situation, he has always told me to just bring the car in or have it towed in, and at 'all' times, in a most courteous, respectful and business-like manner. I have watched him taking care of other customers, and it is always in the same demeanor. A grateful customer...thanks to Kamel Khnaizir. More

I was referred to Toyota of Watertown for service by a friend and another Toyota dealership since they had a part I needed. I haven't been anywhere else for service since, and that was over 4 years ago. friend and another Toyota dealership since they had a part I needed. I haven't been anywhere else for service since, and that was over 4 years ago. See Kamal--He is the best. More

Today I called in mid afternoon to request a service appointment caused by hitting a pot hole. Kamal told me I could come in right away. He processed my car quickly and even tested and repaired the pro appointment caused by hitting a pot hole. Kamal told me I could come in right away. He processed my car quickly and even tested and repaired the problem himself. It was repaired in about an hour. I thought the price was reasonable, which is important to me. Kamal was helpful, friendly, and courteous in every way. I asked him if I could complete a survey for him. More

This was a return trip to this dealership. Our first experience was 'ok', we had some break work done and some suspension work as well. There was also a small 'recall' issue for a bracket in the steeri experience was 'ok', we had some break work done and some suspension work as well. There was also a small 'recall' issue for a bracket in the steering column. When we got the car back there was an issue with the steering column bracket, a part needed to be ordered, so we needed to schedule this return trip. While waiting for the part to be ordered, we noticed some lingering problems with the suspension, we were not totally satisfied. For this return trip all our issues were handled by Kamel Khnaizir. Kamel apologized for the issues that we had after our first trip, though they were minor. He explained everything that needed to be done, and then made sure that it all happened. The breaks are now amazing, and the car is driving and riding like a dream. And he was able to resolve the steering column issue, so that is all fixed now as well. And he was very pleasant and funny to boot. For any future car issues, we will certainly go right to Kamel. More

We have been bringing our Toyotas here for servicing for many years that we also bought from this dealership. What we appreciated was that even when the dealer occasionally makes mistakes, they go out of t many years that we also bought from this dealership. What we appreciated was that even when the dealer occasionally makes mistakes, they go out of their way to correct them. Recently, we bought our Camry in for servicing because of a steering problem and a 75K mile maintenance. We had concerns because our car had only 76K miles and had already been in for two other expensive problems. We discussed this with our service advisor Kamel who said he understood and would do whatever he could to make sure no unnecessary work would be done and to help with the cost. While we waited for the work to be done, Kamel went through our entire service history with the car and determined that the previous expensive problems should actually have been covered under an extended warranty for which we were unaware. Through several conversations with Toyota, he was able to get us completely reimbursed for the past expenses, even though the car was now past the extended warranty period. In the end, he did exactly as he promised, saving us hundreds of dollars and keeping us as loyal customers. Thanks Kamel! More