Tracy Mazda

I spoke to the manager Frank on the phone a few days before I bought the car. He was clear in answering my questions about certain vins and body styles realating to the vehicles that were on his lot acc before I bought the car. He was clear in answering my questions about certain vins and body styles realating to the vehicles that were on his lot according to their dealer website. All of this was a courtesy as the time was already 30 minutes past closing time at the beginning of the call. He also remembered me, recalled parts of our conversations and shook my hand shortly after his recall, further welcoming me into the dealer. Nilo was an overall easy to talk to gentleman who never really pressured me into awkwardness. Nilo is always helping me out when I am on the road an have general Mazda questions. He reffers me to the right source when he is unsure of the answer. Great guy. More

I would like to recommend this dealer and the sales person - Joe Louie that I deal with. When I first time contacted the dealer before I bought, they were very patient with me and answered all the ques person - Joe Louie that I deal with. When I first time contacted the dealer before I bought, they were very patient with me and answered all the questions I asked. Thank you for the wonderful service. More

Mark went out of his way to make my service experience as pleasant as possible. He was courteous and efficient and we even joked about there waiting room. After my service was complete he said my car was i pleasant as possible. He was courteous and efficient and we even joked about there waiting room. After my service was complete he said my car was in great shape and I said it was but that it needed to be washed, so he took it back and washed it down for me. This is the type of service you get at higher end showrooms. More

Joe did an excellent job to explain all the features and different models to us. He did not put pressure on us and allowed us to test drive a few cars. His friendliness and patient is one of the main reason different models to us. He did not put pressure on us and allowed us to test drive a few cars. His friendliness and patient is one of the main reason for us to purchase the car at the end. A job well done. More

I drove an 1 1/2 hours to find the vehicle I was looking for. The staff at Tracy Mazda made it well worth the drive. I had called in prior and Alex worked with me. He answered every question with patienc for. The staff at Tracy Mazda made it well worth the drive. I had called in prior and Alex worked with me. He answered every question with patience and professionalism. Once I arrived, the vehicle I was interested in was waiting and ready for a test drive. Everyone was considerate of my time and the value I was expecting. Each individual from Alex, to the finance manager (Joe Louie), the general manager (Frank Yray), and EVEN the parts and service guys (on a later visit for accessories) were courteous, professional, and generous. I was treated as a "friend" these individuals had known for years, even though we had only just met. I never felt as though they were trying to "con" me or sell me something I didn't want. Never once did I feel as if their price offer was a "tactic" or scheme to make me pay more than I should. It was exactly the opposite. Alex was always honest. He and the Frank bent over backwards to make sure I left satisfied and happy with my purchase. Needless to say, I was more than satisfied. On a later visit, I stopped by the parts and service department to have my oil changed and pick up a few accessories. While hanging around, Joe noticed I looked "bored," and remembered me from the evening of my purchase several weeks prior. He approached me, described a shopping center location not too far away and offered to give me a ride (there and back) if I would allow him. The customer focus and service provided at Tracy Mazda is clear. It was like no other "car shopping" experience I have had. It is with great pleasure I offer this recommendation for the wonderful efforts of those at Tracy Mazda. Thank you so much for such a wonderful experience! More

Joe was super helpful with all our questions and needs! Overall Tracy Mazda was very easy to work with, and I would recommend this dealership to friends. My only complaint is not having a Mazda dealer in M Overall Tracy Mazda was very easy to work with, and I would recommend this dealership to friends. My only complaint is not having a Mazda dealer in Modesto, I wish I didn't have to drive 40 minutes to have my car serviced, but this isn't Tracy Mazda's fault! Thanks! Ann Lewis More

Alfonso was a great sales man no pressure to buy and was very helpful through a very long and tedious sales procces (slow on my part). He was vert patient and there to answer every question I threw at him. very helpful through a very long and tedious sales procces (slow on my part). He was vert patient and there to answer every question I threw at him. Would defiantly recommend Alfonso as a sales man to any one. And John helped seal the deal and make it all happen. More

Joe Louie was our agent for Tracy Mazda. Joe was Joe Louie was our agent for Tracy Mazda. Joe was exceptional in that he was completely honest with absolutely no pressure when assisting us in dec Joe Louie was our agent for Tracy Mazda. Joe was exceptional in that he was completely honest with absolutely no pressure when assisting us in deciding on a vehicle to purchase. He was extremely patient whenever we would make another decision or "changing" our minds, once more. His input regarding vehicle information was honest and accurate. This is our second time to purchase a new Mazda from Tracy Mazda. I would gladly return for another purchase or recommend to a friend to this dealership. But even more important, was the professional service we received from Joe, upon returning, I would purchase specifically from Jow Louie. Connie Steele 925-818-3067 More

Alex Rivera and his colleagues were both friendly, forthright and efficient in the negotiations for buying the car, helped navigate the paperwork and the process for approving the loan, gave some exce forthright and efficient in the negotiations for buying the car, helped navigate the paperwork and the process for approving the loan, gave some excellent tips on managing loan payments, and have remained in contact without being intrusive. Highly recommended staff and dealership. More

Joe Louie did an excellent job when I went to Tracy Mazda looking for a Mazda3. He answered all my questions about the car, he worked with me on findng the color/upholstery combination I wanted, and when th looking for a Mazda3. He answered all my questions about the car, he worked with me on findng the color/upholstery combination I wanted, and when the car arrived, he explained all the features in great detail, even programming my cellphone to be used in the car. The few problems I had with my car, he pursued answers and made sure they were fixed. He has also followed up with me each time I have been in there for regular maintenance, asking if there are any problems or suggestions. When I was on a trip out of state and my car notified me of a needed maintenance, he answered my e-mail for additional information. The color combination I wanted was unavailable at the dealership and when they checked in northern California and Nevada, no car matching my needs could be found. Joe went the extra mile and found one in southern California and had it brought to Tracy for free. Joe is personable and efficient. He understands the Mazdas and is very willing to work with the customer on any question, issue or concern. More