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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,235 Reviews

3,235 Reviews of Treasure Coast Lexus - Service Center

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December 02, 2023

phenomenal, expeditious service. ....Ana in sales took care of me and ensured my service expectations and buying experience was beyond expectations More

by esmithjr5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Bierle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Treasure Coast Lexus responded

We're delighted to know that Ana and our team at Treasure Coast Lexus exceeded your expectations. Thanks for sharing your experience with us!

December 01, 2023

Great service was extended to us by the service department and rep Jude. We also interacted by phone with Linda who made sure that our needs were met. We had a difficult time getting an exact time More

by georgette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jude-Linda
Dec 04, 2023 -

Treasure Coast Lexus responded

Georgette, it's wonderful to know that Jude and Linda from our service department at Treasure Coast Lexus were able to assist you effectively. We're glad your car is back on the road running beautifully! Thanks for sharing your experience with us.

November 28, 2023

WE had an appointment for a key replacement on the 21st, we were told the key would be ordered and there for our appointment. after coming in for the appointment we were told it hadn't been ordered. We came More

by drberwick51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelleigh Congdon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Treasure Coast Lexus responded

I'm sorry to hear you've not enjoyed working with our team. We aim for a high level of customer satisfaction by doing our very best to provide efficient and fair service. To think we've left you with a different impression is truly disappointing. If you're available, I'd like the opportunity to discuss this further with you and find ways we can improve our service based on your feedback. Please reach out at your earliest convenience using the number I've included below. Thank you, Michael Hoye - Service Manager 772-460-0000 Ext 2400

November 27, 2023

Everything went very smoothly A loaner car was provided when my car was picked up for service. More

by Dcbarnhorst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Treasure Coast Lexus responded

We are glad to hear that our team provided smooth service and that you appreciated the loaner car! Thank you for choosing Treasure Coast Lexus.

November 27, 2023

Awesome service team! I was there fir under 30 minutes because of great service team! More

by originallb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Trochez Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Treasure Coast Lexus responded

We are so happy that our Treasure Coast Lexus team earned your five stars. Thanks!

November 27, 2023

The services appointment was quick and easy. I check in very fast. Cordial staff . The checkout needs improvement. Checkout needs to better. More organized less confusing! More

by meteorov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Trochez Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Treasure Coast Lexus responded

Thanks for your feedback! We're glad to know that the check-in process at Treasure Coast Lexus was smooth. Your suggestion about improving our checkout system is noted and appreciated - we always aim to provide a seamless experience from start to finish. Safe travels, and we'll see you next time!

November 26, 2023

Very good service. Was helped immediately and was super friendly! Always getting my car serviced here!! More

by VictorM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelleigh Congdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Treasure Coast Lexus responded

Victor, we're delighted to know you had a great experience at Treasure Coast Lexus! We look forward to helping with your car's future services. Thanks for the review!

November 25, 2023

When you arrive you are greeted and information is given on where to proceed. You are then met by your assigned advisor , discussed what you want done. And if there are any problems with your car then , wai More

by Papa joe
Recommend Dealer
Yes
Employees Worked With
Kathy Register and she is an asset to your dealership
Nov 27, 2023 -

Treasure Coast Lexus responded

Joe, we're glad to know your visit to Treasure Coast Lexus was organized and efficient. We aim for a smooth process from start to finish! Thanks for sharing your experience with us!

November 24, 2023

It appears that the advertised price is not true pricing. When I questioned the minor increase in the pricing I was informed that because of the model of my vehicle it took more oil and therefore the price w More

by LARAY5831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue Trochez Galindo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Treasure Coast Lexus responded

I'm sorry to read about your experience with the pricing. We strive for transparency in all our services and it's clear we've left you feeling otherwise. If you're open to discussing this further, please reach out so we can work towards a resolution together. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

November 23, 2023

Thank you David for your advice - we bought our car from Treasure Coast and even though we live in Miami, have not taken it anywhere else. Also thank you for having our car washed -- would have appre More

by ILUV2QUILT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Seifert
Nov 27, 2023 -

Treasure Coast Lexus responded

We appreciate your review and loyalty to Treasure Coast Lexus! It's great to know David has been helpful. We appreciate the feedback about the windshield and will keep it in mind in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

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