Michael Hoye
Michael Hoye at Treasure Coast Lexus
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Michael Hoye

Master Certified Fixed Operations Manager

Treasure Coast Lexus

5121 S US Highway 1
Ft Pierce, FL 34982

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4.0
16 Reviews
4.0

16 Reviews

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16 Reviews of Michael Hoye

April 19, 2024

Dealership Rating
Employee Rating

Service communications were terrible. I would suggest a new service manager soon. I have worked with 2 other Lexus dealers and this service wasn’t even close. They are no where near the More

by mfswcr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jude Forte

Apr 19, 2024

Treasure Coast Lexus responded

We're sorry to read about your experience with our service department. We strive for excellence in all areas of customer interaction and it's clear we fell short this time around. Your feedback is valuable, as it helps us identify areas where improvements are needed. Please reach out when you can as I would like to understand better what transpired during your visit. Thank you, Amber Woods - General Manager - awoods@treasurecoastlexus.com

March 17, 2024

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Employee Rating

My Salesman, Idrissa Konteh, was absolutely the BEST! Knowledgeable, Patient and Professional. Made buying my new Lexus NX process quick and easy. Mr. Konteh was a true gentleman. I was treated like a pa More

by DIEFFENBACH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 18, 2024

Treasure Coast Lexus responded

We're delighted to know that you had a fantastic experience with Idrissa and the rest of our team at Treasure Coast Lexus. We strive for excellence in customer service, so it's great to see we hit the mark! Enjoy your new Lexus NX - welcome to the family!

February 25, 2024

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The employees are excellent and very out going in there positions. The dealership is beautiful and inviting place. More

by izmbaseball22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathy Register

Feb 26, 2024

Treasure Coast Lexus responded

We're delighted to know you had a positive experience at Treasure Coast Lexus and found our team outgoing and the dealership inviting. Thanks for sharing your thoughts!

November 15, 2023

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Employee Rating

My trunk was damaged while in the car wash, the Service manager Mike Hoyt greeted me with a smile and shook my hand " Good morning Ms Pope, we've been expecting you..." and was so kind the next business d More

by dawn.pope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2023

Treasure Coast Lexus responded

Dawn, we're glad to know that our service manager Mike and the rest of the team at Treasure Coast Lexus were able to assist you promptly and efficiently. It's great that we could provide a loaner car for your convenience, too! Thanks so much for sharing this positive experience with us.

October 13, 2023

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Employee Rating

Very long wait time over 3hrs for a warranty diagnostic on fog light. No communication from service director during the wait. Had to go to her office twice to ask for an update. Only offered an apology fro More

by lmortiz143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kathy Register

Oct 16, 2023

Treasure Coast Lexus responded

I'm sorry to read about your long wait time and lack of communication during your recent visit. We strive for efficient service and clear updates, so it's disappointing to see we fell short this time. We will address this as a team so we can make improvements to our customer service going forward. If there's anything else I can do to improve your experience, please reach out at your earliest convenience. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

September 17, 2023

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Employee Rating

Excellent service! Fast and friendly professional .staff . Comfortable waiting room. Wonderful experience. Thank you Treasure Coast Lexus. More

by AFFORDABLEMOTORCARSFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Treasure Coast Lexus responded

We're so glad to know you had a wonderful experience with us at Treasure Coast Lexus! Your kind words about our service and staff are greatly appreciated. Thanks for the review, we look forward to your next visit!

July 31, 2023

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Employee Rating

Very good experience ,staff was noligible and made me feel comfortable,would recommend family and friends to treasure coast lexus More

by ramnerine1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2023

Treasure Coast Lexus responded

We're delighted to know you had a great experience with our team at Treasure Coast Lexus! Your recommendation means the world to us. Thank you for your support and we look forward to seeing you in the future!

April 02, 2023

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Employee Rating

Bad experience from check in to check out. Would hope TCL would focus more on customer experience IE communication and overall aptitude. The estimate was out of reach for a person of average i More

by CHRISTINA47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 03, 2023

Treasure Coast Lexus responded

Our goal is to deliver a fair value for our services, and I sincerely apologize if our prices feel unaligned. I'd appreciate the opportunity to discuss this feedback with you further. If you're interested in continuing this conversation, please consider contacting me directly at the number below. Thank you, Michael Hoye - Service Manager - 772-460-0000 Ext 2400

December 02, 2022

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Employee Rating

We are so happy with our 350 es Lexus. Treasure coast employees were so helpful and nice. We had a scratch on the hood of our car and they went over and beyond to get it right. During this More

by meekscott
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tara Overall

Dec 05, 2022

Treasure Coast Lexus responded

Thank you for this great review! At Treasure Coast Lexus, we strive to go above and beyond for all of our customers. Your positive feedback means the world to us. Michael will appreciate the shoutout!

September 18, 2022

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Employee Rating

Excellent customer service, fast, job done well, clean facility and even great coffee! I’ll be back, for sure. More

by abnvk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kathy Register

Sep 19, 2022

Treasure Coast Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Treasure Coast Lexus team. Drive safely, and we hope to see you back again down the road!

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