Tri County Toyota

I recently went in for a service appointment, 5000 mile, which included a battery test with print-out, as a result it was recommended that battery service be performed to prolong the life of the battery and which included a battery test with print-out, as a result it was recommended that battery service be performed to prolong the life of the battery and I agree to have the service performed for an additional cost of course. That evening my car was starting irregularly and the next morning when leaving for work the car would not start at all. So, it became very clear that I was not going to make it work on time. I called roadside assistance for a jump and once they arrived I went to the dealership. Where I was told that less than 24 hours later and after the recommended service to prolong the life of my battery ; my battery was dead and needed to be replace. With no other option, because I had to be at work for an important meeting, I had to then pay for a new battery, which is outrageous. The highly recommended life prolonging battery service had actually drained my battery. So upset by this and 2+ hours late for work, I called the corporate office and voice my concerns. After which 3 business days later I get a call from Pete stating that the customer service rep. was unavailable and he wanted to set a time to talk the following day, we set a time and to my surprise there was no callback. And to add insult to injury I get a call from corporate telling me in short to work it out with the dealer. I then get another call from Pete telling me that I would be reimburse for all my trouble but he had to verify and would give me a call back. Shortly, thereafter I talked to the customer service rep. who proceeded to insult my intelligence by telling me car batteries are like light bulbs sometimes they just blow out. Now I have a bachelor's degree in engineering and will have a Maters this summer and out of all the signal and systems and circuit classes I have taken I never learn this information because neither batteries nor light bulbs just blow out. Testing can be done in either case, which they indicated had been done before they recommended the service. Now, I received the "reimburse" call from Pete on Jan 25th, to date Feb 6th I have yet to hear from Pete and no reimbursement. In summary, I believe the service they performed on my car drained my battery and believe they know it and also believe that I should not have been financial responsible for the new battery. They gave me the run around, insulted my intelligence and have scared my relationship with Toyota. On another note, I purchased by 3rd pre-owned certified in June 2010 since I have had the car the following work has been done: belts replaced, resurface front rotors, squeeler tab tightened, a score removed from rotor, replace rear brake pads and resurface rotors, a resinator replaced, radio replaced, and battery. I did not get this much work done on my other two cars combined. I have not had the car for 2 years yet and all these problems; I would be leery of their pre-owned certified cars from now on. I had no problems with my other cars per 2008. I am in the market for a car for my sister who is heading off to college and Toyota was at the top of the list but the experience with this car has dropped their status. More

went to dealership to get a side mirror replaced. The mirror was ordered and sent but wrong side. had to leave and wait until correct one was sent. went back 3 days later and a appointment i had made no mirror was ordered and sent but wrong side. had to leave and wait until correct one was sent. went back 3 days later and a appointment i had made no one knew about. They did put it on however and in doing so left a quarter of an inch scratch on my door. So expierence was not very good More

I called for an appt to have my oil changed. I was given an appointment within the hour and seen promptly. Everyone was helpful and friendly. My wait time was 35 minutes. I have been very satisfied with the an appointment within the hour and seen promptly. Everyone was helpful and friendly. My wait time was 35 minutes. I have been very satisfied with the service I have received since my car purchase in 2008. In addition to the oil change, my windshields were cleaned, my fluids topped off and my tires inflated to the proper pressure. More

I scheduled an appointment to replace front wheel bearings on Toyota Prius.The Staff was courteous,quick and efficient. The mechanics did a great job. The cashier was very helpful. bearings on Toyota Prius.The Staff was courteous,quick and efficient. The mechanics did a great job. The cashier was very helpful. More

Professional and courteous, this dealership listens to issues when you come in for a simple oil change or for a complete maintenance check. We bought our Toyota over three years ago and have exemplary se issues when you come in for a simple oil change or for a complete maintenance check. We bought our Toyota over three years ago and have exemplary service each time we've called or gone into the store. Thank you, Tri-County! More

The service center at Tri County is the best. I trust them to take care of my car and I would not hesitate to buy another car from them in the future. them to take care of my car and I would not hesitate to buy another car from them in the future. More

My husband, children and myself have all purchased Toyota. My one daughter bought 2, my husband and I bought 3, my other 2 daughters each bought 1. As for me I am a Toyota only driver. At Tri-County Toyota. My one daughter bought 2, my husband and I bought 3, my other 2 daughters each bought 1. As for me I am a Toyota only driver. At Tri-County Toyota the salesman is Fred Whitehawk, he is who we always deal with. He is great and does a great job of helping you find what you want. When I go for service I have been assigned Rich Osche. I always get great friendly service. At Tri-County everyone makes you feel like your part of the Toyota family, not a customer. More

This is a great dealership. I have purchased two vehicles from them and they have always been competitive. They also have fantastic service. They are very professional and listen to issues you may have with from them and they have always been competitive. They also have fantastic service. They are very professional and listen to issues you may have with your car. More

I have been dealing with tri-county for the past 12 years.I been very happy with the services and the friendliness of the sales people. I would definitely recommend tri county.They are the BEST. years.I been very happy with the services and the friendliness of the sales people. I would definitely recommend tri county.They are the BEST. More

Fred Whitehawk in the sales department is as professional as they come. The first time he meets you, he tells you he will not pressure you into a purchase and he doesn't. I've purchased 3 cars now and coul as they come. The first time he meets you, he tells you he will not pressure you into a purchase and he doesn't. I've purchased 3 cars now and couldn't be happier with the experience. The Service group is great. They simply get it. They accommodate you busy schedule and they do the work right the first time. I cannot tell you how many times I went in with what I thought was a problem and they checked, it was something simple and they didn't even charge for their time. They've earned my business for a long time. Keep it up TriCounty! More