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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,059 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,059 reviews

June 02, 2025

They kept me informed as to the progress of the car repair, they were very friendly and professional! More

by CORPCARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 01, 2025

Very professional and courteous. . Great knowledge of the vehicles on the lot. Will definitely return More

by TONYLAFOLLETTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hayden Rinkee
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May 30, 2025

Everything took longer than she said. So I guess that is on both her and shop. even when it got down to the second day....where it was supposed to be he will finish the main thing on More

by steve
Workmanship
Recommend Dealer
No
Employees Worked With
Skylar Warner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025

Jason was great, he waited a long time to get me into the dealership he deserved teh sale More

by P_SCIVOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelian Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025

Great customer service at the service center. Informative and helpful. Friendly staff and. Very satisfied . More

by jlafollette1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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May 21, 2025 -

Tri State Nissan responded

Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience at the Tri-State Nissan service center in Winchester, VA. A big thank-you for recognizing Stephanie and our entire service team! From being informative and helpful to providing friendly, transparent care, we’re proud to deliver the kind of service that reflects our values of integrity, exceeding expectations, and building lasting relationships. We truly appreciate your trust and recommendation—thank you again! We’re here whenever you need us and look forward to your next visit.

May 12, 2025

The most Pleasant & caring staff that I have had the opportunity to work with. Thank you Dave Thomas More

by davidthomas69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Tri State Nissan responded

Thank you so much, Dave, for the outstanding 5-star review! We’re truly grateful you chose Tri-State Nissan in Winchester, VA for your service needs, and we’re especially honored by your kind words about our team. We’re thrilled to hear that Skylar Warner and the rest of our staff left such a positive impression with their caring and professional service. Delivering transparent pricing, clear communication, and quality workmanship is central to our commitment to integrity and exceeding expectations. Thank you again, Dave, for your trust and support. We’re always here when you need us and look forward to serving you again!

May 11, 2025

3 hours waiting for a tire rotation and oil change is a little ridiculous while the service bays had minimal cars. More

by nator1512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Stogdale
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Tri State Nissan responded

Thank you for taking the time to leave feedback. We’re truly sorry to hear about the extended wait during your recent visit—it’s understandable that this would be frustrating, especially when things appeared to be moving slowly. We aim to deliver efficient service without compromising quality, and it’s clear we missed the mark this time. If you’re open to speaking with us further, we’d appreciate the chance to better understand your experience and work toward a solution. Please feel free to reach out at your convenience.

May 10, 2025

Exceptional Service Team. Great Service. Happy overall with the customer service, knowledgeable employees. Would definitely refer friends and family More

by CCAMESLLL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Tri State Nissan responded

Thank you so much for the fantastic 5-star review! We’re truly grateful you chose Tri-State Nissan in Winchester, VA, and we’re thrilled to hear that your entire experience—from sales to finance—was nothing short of exceptional. A big shoutout to Jason Johnson and our service team for delivering transparent pricing, expert knowledge, and top-tier customer care. Your satisfaction speaks volumes about our commitment to integrity, exceeding expectations, and building lasting relationships. Thanks again for your kind words and your willingness to refer friends and family—it means the world to us. We’re here whenever you need us and can’t wait to serve you again!

April 28, 2025

Great people, service, and more importantly communication no matter what method is used. Highly recommend. More

by baron.gr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Tri State Nissan responded

Thank you so much, Baron, for the amazing review and for taking the time to share your experience with us at Tri-State Nissan! We’re thrilled to hear that Doug Mankins and our team made your visit outstanding with excellent communication, service, and a smooth buying process. At Tri-State Nissan, exceeding expectations and building long-term relationships are core to who we are, and it’s wonderful to know you felt that commitment every step of the way. Thank you again for your trust and support — we look forward to seeing you again for anything you may need down the road!

April 28, 2025

Very helping and knowledgeable about there vehicles. They answer all your questions to make sure you are happy with your purchase. More

by clsccarman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelian Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2025 -

Tri State Nissan responded

Thank you so much for the fantastic review! We're thrilled to hear that Julius, Jason, and Kelian made your experience at Tri-State Nissan a great one. Their knowledge, patience, and commitment to making sure you felt confident and informed are exactly what we strive for every day. Your feedback perfectly reflects our core values—especially Integrity and Exceeding Expectations. We’re grateful you chose to work with our team and are so happy you’re enjoying your new vehicle. Thanks again for trusting Tri-State Nissan, and we’re always here if you need anything in the future!

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