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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,052 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,052 reviews

May 10, 2025

Exceptional Service Team. Great Service. Happy overall with the customer service, knowledgeable employees. Would definitely refer friends and family More

by CCAMESLLL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 28, 2025

Very helping and knowledgeable about there vehicles. They answer all your questions to make sure you are happy with your purchase. More

by clsccarman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelian Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Tri State Nissan responded

Thank you so much for the fantastic review! We're thrilled to hear that Julius, Jason, and Kelian made your experience at Tri-State Nissan a great one. Their knowledge, patience, and commitment to making sure you felt confident and informed are exactly what we strive for every day. Your feedback perfectly reflects our core values—especially Integrity and Exceeding Expectations. We’re grateful you chose to work with our team and are so happy you’re enjoying your new vehicle. Thanks again for trusting Tri-State Nissan, and we’re always here if you need anything in the future!

April 28, 2025

Great people, service, and more importantly communication no matter what method is used. Highly recommend. More

by baron.gr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Tri State Nissan responded

Thank you so much, Baron, for the amazing review and for taking the time to share your experience with us at Tri-State Nissan! We’re thrilled to hear that Doug Mankins and our team made your visit outstanding with excellent communication, service, and a smooth buying process. At Tri-State Nissan, exceeding expectations and building long-term relationships are core to who we are, and it’s wonderful to know you felt that commitment every step of the way. Thank you again for your trust and support — we look forward to seeing you again for anything you may need down the road!

April 26, 2025

Very friendly and professional customer service. While waiting on our cars to be serviced we walked around looking at vehicles. Doug had just arrived at work at asked what type of auto we were think More

by dpjackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Tri State Nissan responded

Thank you so much for the amazing 5-star review! We’re thrilled to hear that your experience at Tri-State Nissan was friendly, professional, and truly memorable! Doug picking the perfect vehicle for your needs and Julius walking you through the financing with such care really shows our Marlow Auto Group commitment to exceeding expectations and building long-term relationships. We are so grateful you chose Tri-State Nissan and we appreciate your trust and recommendation more than you know! Thank you again for being part of our community—we’re always here whenever you need us!

April 22, 2025

Enjoyable experience! Salesman and dealer both worked to make experience pleasant. No hard sale pressure tactics. Just honest and pleasant professionals. Would buy from More

by ollamh.padraig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Tri State Nissan responded

Thank you so much for sharing your experience! We’re absolutely thrilled to hear that you had such an enjoyable time working with Rich Bailey and the team at Tri-State Nissan. It’s wonderful to know you felt no pressure—just honest, professional support every step of the way. That’s exactly the kind of relationship we aim to build, reflecting our Marlow Auto Group core values of Integrity, Relationships, and Exceeding Expectations. Thank you again for trusting us! We can’t wait to welcome you back whenever you’re ready for your next adventure.

April 19, 2025

The whole transaction from start to finish was helpful, easy to understand, and I learned a lot about cars with devin’s help. More

by stephen magno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Muhammad Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelian Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Tri State Nissan responded

Thank you so much, Stephen! We’re thrilled to hear that your experience at Tri-State Nissan was smooth, informative, and enjoyable from start to finish. Huge shoutout to Devin for helping make the process easy to understand and educational—that’s exactly the kind of support we strive for. We truly appreciate you taking the time to share your feedback and are grateful for the opportunity to assist you. If you ever have more questions or need anything in the future, we’re just a call away. Thanks again for choosing Tri-State Nissan—we’re here for the long run!

April 09, 2025

I had a great experience at Tri-State. Excellent customer service and professional. Would definitely go back. More

by jlauer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience at Tri-State Nissan. Knowing that our team delivered excellent customer service and professionalism truly means the world to us. We’re committed to exceeding expectations and building long-term relationships, and your feedback reminds us why we love what we do. Thank you again for your support—we look forward to welcoming you back anytime!

April 05, 2025

When I first got there, the associate mentioned that I didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said More

by amber_riggleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Tri State Nissan responded

Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!

March 31, 2025

Good service and friendly team, every time is good experience for me and my car More

by TATI2558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Tri State Nissan responded

Thank you so much for sharing your experience! We're thrilled to hear you had another positive visit with our friendly and dedicated team at Tri-State Nissan. Todd Kerns and the rest of our crew always strive to provide exceptional service and make sure your experience is a great one every time. Your loyalty and trust mean everything to us, and we're beyond grateful to have you as part of the Tri-State Nissan family. If you ever need anything or have more feedback to share, we're here for you. Thanks again, and we can't wait to see you next time!

March 28, 2025

Great experience! Friendly and professional team. Love my new Kicks! Thanks again for being a great dealership! More

by Michelle L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Lazo-Julca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Tri State Nissan responded

Thank you so much, Michelle! We’re absolutely thrilled you had a fantastic experience at Tri-State Nissan! Friendly, professional, and dedicated service is what we aim for, and we're so happy to hear that Douglas Lazo-Julca and the team exceeded your expectations. We’re delighted you love your new Kicks—it’s a fantastic choice! Building long-term relationships and making sure our customers drive away with a smile is what we’re all about. If you ever need anything in the future or just want to stop by and say hello, we’re here for you. Thank you again for choosing Tri-State Nissan Enjoy every mile in your new Kicks!

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