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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,051 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,051 reviews

May 18, 2024

No hassle, quick service. Very attentive to what I asked and needed. Also provided coffee More

by SJUDYFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Tri State Nissan responded

Thank you for your amazing review! I'm glad everything was nice and smooth. I'm curious: is our coffee five-stars? If so, we'll make sure to satisfy more of our customers with it. If our business booms because of a coffee spike, you get the credit! Have an incredible day!

May 15, 2024

We are happy with the friendly fast service at Tri State Nissan. They are always helpful when we take our cars in for service. More

by daluw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Tri State Nissan responded

And we are happy with awesome customers like you! I think it's safe to say we're the fast food of vehicle service--speedy and efficient. We're happy to help you drive away with a smile, knowing you and your car are thriving. Have a wonderful day!

May 09, 2024

Quick, professional service with no issues. Kept me informed the entire time. My go to for auto repair. More

by THOMASMBACON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Tri State Nissan responded

Thank you for the five stars! The team likes to keep things speedy and efficient. I'm excited to see you next time!

May 05, 2024

Just as when we first bought the car in December, everyone there is professional and kind. More

by julielewis163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Tri State Nissan responded

Thank you for your continued support, julielewis163! We're thrilled to hear that you've had positive experiences with us, both during your car purchase and during your recent visit. Our team takes pride in providing professional and courteous service to all our customers. We appreciate your feedback and look forward to serving you again in the future!

May 04, 2024

I took car in for 5k service. The service was performed quickly snd the service advisor was very professional in the recommendations he made. Could not get them done this time b More

by bjshuman33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Tri State Nissan responded

Thank you for sharing your experience, bjshuman33! It's great to hear that your 5k service was performed quickly and that you had a professional interaction with the service advisor. Planning for future maintenance is always a good idea, and it's wonderful that you found the experience both pleasurable and timely. If you have any further questions or need assistance in the future, don't hesitate to reach out.

May 04, 2024

Did not call complete the service I asked for BUT they did recommend many other services to pad the bill. Just not a good experience as per usual. More

by BRAD87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Tri State Nissan responded

We appreciate you sharing your feedback, BRAD87. It's disappointing to hear that the service you requested wasn't completed as expected. Your experience is important to us, and we apologize for any inconvenience caused. We'll take your comments into consideration to improve our service quality and ensure better communication in the future. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out.

April 27, 2024

The people in the Service Center were kind and very professional. Enjoyed coffee while waiting for my car. More

by jasjptr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Tri State Nissan responded

Thanks, Sounds like they treated you like royalty! Who knew getting your car serviced could feel like a spa day? Keep enjoying that top-notch treatment!

April 26, 2024

Tristate Nissan is awesome! I drive over an hour to have my car serviced. It's well worth the trip because they always do their job very well! More

by lynne25dave25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Tri State Nissan responded

Thanks, Your dedication to Tri-State Nissan speaks volumes about the exceptional service we provide. Thank you for making the trek to ensure your car receives the best care possible. Your loyalty is truly appreciated, and we are grateful Here's to many more worry-free miles on the road ahead! 🚗https://www.dealerrater.com/dp/20953/reviews?StartDate=02%2F29%2F2024&EndDate=04%2F29%2F2024&ReviewSource=All&Filter=AllReviews&ReviewResponseStatus=NoResponseEntered&SearchTerm=#💨

April 26, 2024

Service manager was extremely kind and too the point helping with anything she could. Thank you! More

by thedoctor91205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cierra Forman
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Apr 29, 2024 -

Tri State Nissan responded

We're delighted to hear about your positive experience with our service manager at Tri-State Nissan! Providing excellent service and addressing our customers' needs promptly is always our top priority. Thank you for choosing us, and we look forward to serving you again in the future!

April 19, 2024

Tri State Nissan always gives me top notch service. They are my preferred dealer and I am always satisfied with my service there More

by MNSULLIVAN1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Tri State Nissan responded

We're so glad to be your preferred dealer, and we appreciate your loyalty! Thank you for choosing Tri-State Nissan for your automotive needs. We're here whenever you need us!

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