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Tri State Nissan

Winchester, VA

4.7
1,147 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,147 reviews

June 03, 2026

This was my first encounter with Tri State nissan here in Winchester. I was greeted warmly and taken care of promptly. I was stuck in traffic and was 10 minutes late, and the department was kind and did not More

by LRADLEY2001
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for sharing your experience and for giving Tri-State Nissan Service in Winchester the opportunity to earn your business. We're glad your first visit was a positive one and that our team was able to welcome you warmly and get you taken care of promptly, even with the unexpected traffic delay. Treating our customers with respect and understanding is important to us, and we're pleased to hear you felt comfortable throughout your visit. We also appreciate your comments about our straightforward approach and are grateful for your trust. We look forward to seeing you again the next time your vehicle needs service.

May 30, 2026

Great service and quick turnaround. They had me worked directly with Nissan Motor to seek assistance on a vehicle that was well beyond its warranty, resulting in substantial savings. Ex More

by davidcruz_40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katharine Merritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for taking the time to share your experience. We’re delighted to hear our service team was able to provide a quick turnaround and help work directly with Nissan to explore assistance options for your vehicle. It’s great to know that effort resulted in substantial savings and that you received excellent communication throughout the process. We truly appreciate your recommendation and your trust in Tri-State Nissan Service in Winchester. We look forward to assisting you with your vehicle needs in the future.

May 27, 2026

Tri State Nissan was very helpful letting us know what we needed to have done. They also did what we asked and did all the work in a very timely manner. Thank you! More

by clark_wv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only recall Martin
Jun 04, 2026 -

Tri State Nissan responded

Thank you for the kind review. We’re glad to hear our team kept you informed about your vehicle’s needs, completed the services you requested, and did so in a timely manner. Providing clear communication and efficient service is something we strive for every day. We appreciate your trust in Tri-State Nissan Service in Winchester and thank you for taking the time to share your experience. We look forward to serving you again in the future.

May 27, 2026

They always value your business and take care of things that need attention thanks again More

by DEBRAGALLIHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Webb,darrell
Jun 04, 2026 -

Tri State Nissan responded

Debra, thank you for your kind words and for your continued trust in our team. We’re glad to hear you feel valued and that we’ve been able to take care of the things that need attention for your vehicle. Building lasting relationships with our customers is important to us, and we truly appreciate your loyalty. Thank you again for choosing Tri-State Nissan Service in Winchester, and we look forward to helping you in the future.

May 26, 2026

Phin was an excellent sales person. He was kind, patient, knowledgeable and I would always come back to him if I were buying a car! More

by jblake7
Recommend Dealer
Yes
Employees Worked With
Kelian Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for taking the time to share your experience. We’re thrilled to hear that Phin provided such excellent service and made a lasting impression with his kindness, patience, and knowledge. Helping customers feel comfortable and confident throughout the buying process is what we strive for, and we're glad Phin delivered that experience. We truly appreciate your trust in Tri-State Nissan in Winchester and look forward to assisting you again whenever you're ready for your next vehicle.

May 20, 2026

Cordial! Efficient and fairly priced! I've been using them for over a year and every time the experience has been consistent. More

by rossyvf83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katharine Merritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for your continued trust and loyalty over the past year. We’re delighted to hear that your experiences with Tri-State Nissan Service in Winchester have been consistently cordial, efficient, and fairly priced. Providing dependable service and treating our customers with respect every time they visit is something we take great pride in. We truly appreciate your support and look forward to serving you for many years to come.

May 17, 2026

Always great service. They keep you well informed on the progress of your service. Highly recommended! More

by frazierj036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for the great review and recommendation. We’re pleased to hear you consistently receive great service and that our team keeps you informed throughout the service process. Clear communication and a positive experience are important to us, and we appreciate you recognizing those efforts. Thank you for choosing Tri-State Nissan Service in Winchester, and we look forward to assisting you again in the future

May 15, 2026

High quality at a reasonable price. Kevin explained all repairs and maintenance in simple terms. More

by ES_FAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for taking the time to share your experience. We’re glad to hear you found value in the quality of our service and felt the pricing was reasonable. It’s wonderful to know Kevin took the time to explain the repairs and maintenance in a clear and easy-to-understand way. Providing honest communication and quality service is what we strive for every day. Thank you for choosing Tri-State Nissan Service in Winchester, and we look forward to assisting you again in the future.

May 15, 2026

Charged for a tire rotation that was not properly serviced. Low tire was on the same wheel location. More

by kdigges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for bringing this to our attention. We understand how frustrating it would be to be charged for a tire rotation and then have concerns that the service may not have been completed as expected. This is not the experience we want for our customers, and we appreciate you sharing your feedback. We would welcome the opportunity to review your visit and inspect the vehicle to better understand what occurred. Please reach out to our service management team at your convenience so we can address your concerns and work toward a resolution

May 12, 2026

The service dept got me in and out quickly for an oil change, honored my discount coupon. More

by john@snyder.us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for the great review. We’re glad to hear our service team was able to get you in and out quickly for your oil change and that your discount coupon was honored without any issues. Providing efficient service and a positive customer experience is always our goal. We appreciate your trust in Tri-State Nissan Service in Winchester and look forward to assisting you again in the future.