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Tri State Nissan

Winchester, VA

4.7
1,151 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,151 reviews

June 13, 2026

As always, Nissan comes through. The mobile service was great and came promptly to take care of my battery. The guys who came to my house were very professional, efficient, and frien More

by raisyn57
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2026 -

Tri State Nissan responded

Thank you for the wonderful 5-star review. We’re delighted to hear our Mobile Service team provided a prompt, professional, and friendly experience while taking care of your battery. Making vehicle service as convenient as possible for our customers is something we take great pride in, and we're glad the team delivered the level of service you expected. We truly appreciate your recommendation and your continued trust in Tri-State Nissan Service in Winchester. We look forward to helping you again whenever you need us.

June 07, 2026

Cerrato is down to earth, relatable, professional, helpful, knowledgeable, and exhibits great customer service and customer concern. She does a great job. The dealership is clean and comfortable. More

by darinjbyrne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cierra Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2026 -

Tri State Nissan responded

Thank you for your wonderful review. We’re delighted to hear that Cerrato provided the down-to-earth, professional, and knowledgeable service that made such a positive impression. She truly cares about our customers, and we’ll be sure to share your kind words with her. We’re also pleased that you found our dealership clean and comfortable and that our technicians completed your service in a timely manner. Thank you for recognizing the efforts of our entire team and for choosing Tri-State Nissan Service in Winchester. We look forward to serving you again in the future.

June 06, 2026

Excellent experiance with Tri-State Nissan. Was worried as I did not have an appointment scheduled but the team worked me through quickly. Was very happy with the service. Was lucky this ser More

by CHUCK.CARPENTER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2026 -

Tri State Nissan responded

Chuck, thank you for the 5-star review and for sharing your experience. We’re delighted to hear our team was able to get you taken care of quickly, even without a scheduled appointment. Providing convenient, efficient service whenever possible is something we strive for every day. We’re also glad your service was covered through your purchase, making the visit even better. Thank you for choosing Tri-State Nissan in Winchester, and we look forward to serving you again in the future

June 06, 2026

Our mechanic Vincent took his sweet time and did an unnecessary service which took twice as long as we were told. We are extremely unhappy with this last trip to this dealership. More

by mrsgrundie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holloway-Vincente, Arm
Jun 28, 2026 -

Tri State Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear your recent service visit did not meet your expectations. We understand how frustrating it can be when a visit takes longer than anticipated, especially if there are questions about the services that were performed. Our goal is always to provide clear communication and ensure our customers understand any recommended work before it is completed. We appreciate you bringing your concerns to our attention and would welcome the opportunity to review your visit and discuss your experience in more detail. Please reach out to our service management team at your convenience so we can better understand what happened and work toward restoring your confidence in Tri-State Nissan.

June 03, 2026

This was my first encounter with Tri State nissan here in Winchester. I was greeted warmly and taken care of promptly. I was stuck in traffic and was 10 minutes late, and the department was kind and did not More

by LRADLEY2001
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for sharing your experience and for giving Tri-State Nissan Service in Winchester the opportunity to earn your business. We're glad your first visit was a positive one and that our team was able to welcome you warmly and get you taken care of promptly, even with the unexpected traffic delay. Treating our customers with respect and understanding is important to us, and we're pleased to hear you felt comfortable throughout your visit. We also appreciate your comments about our straightforward approach and are grateful for your trust. We look forward to seeing you again the next time your vehicle needs service.

May 30, 2026

Great service and quick turnaround. They had me worked directly with Nissan Motor to seek assistance on a vehicle that was well beyond its warranty, resulting in substantial savings. Ex More

by davidcruz_40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katharine Merritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for taking the time to share your experience. We’re delighted to hear our service team was able to provide a quick turnaround and help work directly with Nissan to explore assistance options for your vehicle. It’s great to know that effort resulted in substantial savings and that you received excellent communication throughout the process. We truly appreciate your recommendation and your trust in Tri-State Nissan Service in Winchester. We look forward to assisting you with your vehicle needs in the future.

May 27, 2026

Tri State Nissan was very helpful letting us know what we needed to have done. They also did what we asked and did all the work in a very timely manner. Thank you! More

by clark_wv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only recall Martin
Jun 04, 2026 -

Tri State Nissan responded

Thank you for the kind review. We’re glad to hear our team kept you informed about your vehicle’s needs, completed the services you requested, and did so in a timely manner. Providing clear communication and efficient service is something we strive for every day. We appreciate your trust in Tri-State Nissan Service in Winchester and thank you for taking the time to share your experience. We look forward to serving you again in the future.

May 27, 2026

They always value your business and take care of things that need attention thanks again More

by DEBRAGALLIHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Webb,darrell, Tony Bates
Jun 04, 2026 -

Tri State Nissan responded

Debra, thank you for your kind words and for your continued trust in our team. We’re glad to hear you feel valued and that we’ve been able to take care of the things that need attention for your vehicle. Building lasting relationships with our customers is important to us, and we truly appreciate your loyalty. Thank you again for choosing Tri-State Nissan Service in Winchester, and we look forward to helping you in the future.

May 26, 2026

Phin was an excellent sales person. He was kind, patient, knowledgeable and I would always come back to him if I were buying a car! More

by jblake7
Recommend Dealer
Yes
Employees Worked With
Kelian Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for taking the time to share your experience. We’re thrilled to hear that Phin provided such excellent service and made a lasting impression with his kindness, patience, and knowledge. Helping customers feel comfortable and confident throughout the buying process is what we strive for, and we're glad Phin delivered that experience. We truly appreciate your trust in Tri-State Nissan in Winchester and look forward to assisting you again whenever you're ready for your next vehicle.

May 20, 2026

Cordial! Efficient and fairly priced! I've been using them for over a year and every time the experience has been consistent. More

by rossyvf83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katharine Merritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Tri State Nissan responded

Thank you for your continued trust and loyalty over the past year. We’re delighted to hear that your experiences with Tri-State Nissan Service in Winchester have been consistently cordial, efficient, and fairly priced. Providing dependable service and treating our customers with respect every time they visit is something we take great pride in. We truly appreciate your support and look forward to serving you for many years to come.