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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,064 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,064 reviews

June 08, 2023

I didn't get communication about my vehicle's service delay, I hope during my next scheduled service there will be better feedback concerning the progress of my service More

by jkosnosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Tri State Nissan responded

I sincerely apologize for the lack of communication regarding your vehicle's service delay. I understand the importance of keeping you informed about the progress of your service, and I'll prioritize providing you with better feedback during your next scheduled visit. Your feedback is valuable to me, and I appreciate your understanding as I work towards improving our communication process. Thank you for bringing this to my attention, and I look forward to serving you better in the future.

June 07, 2023

Very easy to work with sales staff was awesome as well as maintenance staff.great dealership More

by clsccarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Tri State Nissan responded

Thank you for your five-star review! Working with our unique sales staff and maintenance team was an absolute delight, making your experience at our dealership truly exceptional. We pride ourselves on providing a friendly and enjoyable atmosphere, and we're thrilled that you had such a great time. Thank you for your kind words, and we look forward to serving you with more ecstatic adventures at Tri-State Nissan!

June 07, 2023

The dealership and Martin were both extremely accommodating in servicing my car without an appointment. As always everyone was friendly and helpful! More

by elizabeth.liechty
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Tri State Nissan responded

Thank you so much for your spectacular five-star review!! At Tri-State Nissan, we thrive on providing exceptional service experiences. I'm thrilled that the dealership and Martin went above and beyond to accommodate your car servicing needs, even without an appointment. Our friendly and helpful team is always ready to make your visit exciting and stress-free. Thank you for your kind words, and we can't wait to continue surpassing your expectations in the future!

June 07, 2023

Tri State Nissan was an awesome dealership experience with purchasing my new Murano. Cohen Mowery went above and beyond during my experience and sales. I would definitely recommend them highly and Defi More

by twright12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cohen Mowery
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Jun 08, 2023 -

Tri State Nissan responded

Wow, I am totally thrilled to hear about your amazing five-star experience at Tri-State Nissan!! Congratulations on your new Murano!! Cohen Mowery is an outstanding salesman who goes above and beyond to make your car-buying journey exceptional. Thank you for recommending both Tri State Nissan and Cohen, and we are so happy to have played a part in helping you find the perfect car. Enjoy your new ride and all the adventures ahead!

June 02, 2023

My experience was amazing! Very kind, helpful, and efficient. Cohen was exemplary with being very professional and offering quality service. My new vehicle was cleaned and f More

by twright12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cohen Mowery, Justin Mooney
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Jun 02, 2023 -

Tri State Nissan responded

Thank you for the five-star review, wright12! I'm thrilled to hear that your experience with us was terrific with a touch of friendly charm! Our team was dedicated to providing you with the friendliest, most helpful, and most efficient service possible. Cohen truly stood out with his professionalism and commitment to delivering top-notch quality service. I'm delighted that your new vehicle was sparkling clean and fueled up quickly, ensuring you could hit the road with excitement and style. Your recommendation means the world to us, and we're overjoyed to hear that you're head over heels in love with your fabulous Murano! Thank you for you choosing TriState Nissan! We can't wait to welcome you back for more exhilarating adventures with us!

May 31, 2023

Quick and efficient service, always my go to for car repairs or service. Pleasant people to deal with also. More

by rcarlene98
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

Tri State Nissan responded

Wow, thank you for the sublime five-star review! I'm so glad you found our service quick and efficient, making us your go-to choice for car repairs and service. Our team of pleasant and friendly people is dedicated to providing you with an exciting and top-notch experience every time. We appreciate your support and can't wait to continue serving you with excellence in the future!

May 31, 2023

Just like the Great customer service and work the dealership provides. Thank you for support. More

by RLINDVIG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

Tri State Nissan responded

Wow, thank you so much for the wonderful five-star review! I'm thrilled that you had an amazing experience with our dealership, from the exceptional customer service to the outstanding work we provide. We value your support significantly, and we can't wait to continue exceeding your expectations in the future!

May 29, 2023

I cant understand why fog lights which I never used need to be a part of the inspection process. More

by TSKDIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Tri State Nissan responded

We appreciate your feedback and understand your concern regarding the fog lights during the inspection process. Inspections are designed to ensure the overall safety and compliance of the vehicle, which includes various components and features. While fog lights may not be frequently used, they are still an integral part of the vehicle's lighting system. They are assessed to ensure they are in proper working condition and meet the required standards. We apologize if this caused any inconvenience or confusion. Our goal is to ensure the safety and compliance of your vehicle, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our team. Thank you for choosing us for your inspection needs

May 28, 2023

Theys work very fast and my experienci is very good and recomend at my fryends buy with triestatenissan More

by CHIVO.2MIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Tri State Nissan responded

Thank you for your glowing review! We're electrified to have provided you with an outstanding experience and appreciate your recommendation to your friends to buy with TriState Nissan. We look forward to continuing to deliver fast and exceptional service to you and your friends in the future!

May 28, 2023

Excellent service, customer service and the associated work. They keep me informed every step o the way. Great job vacuuming and washing in a timely manner. I have routinely worked with all o the peop More

by k.j.rooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Tri State Nissan responded

Thank you for your inspiring review! We're motivated to hear that you received excellent service, both in terms of customer service and the associated work. We take pride in informing our customers throughout the process and ensuring timely completion. It's fantastic that our team goes the extra mile by providing wonderful vacuuming and washing services. We greatly appreciate your continued support and look forward to providing you with friendly and top-notch service during your future visits to Marlowe Automotive Services!

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