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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,064 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,064 reviews

January 28, 2023

I arrived and was welcomed by Joshua. He was polite and extremely helpful. Drop off and pick up went smoothly. When I arrived for pick up Joshua greeted me and explained what was d More

by Poppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Stogdale 5 STARS
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Feb 01, 2023 -

Tri State Nissan responded

Poppy, thank you so much for the positive review! Please remember that we remain committed to be the best in the industry, that we may gain your business time after time. We're looking forward to your next visit with us!

January 28, 2023

The salesperson Chris is great got me in and out. This was a painless experience look forward to doing business in the future. More

by Dashby31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 01, 2023 -

Tri State Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 28, 2023

Excellent people who work there. They did everything to help us purchase the vehicle we needed and within our price range. More

by Daniel.cornwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Steen
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Feb 01, 2023 -

Tri State Nissan responded

Daniel, thanks for your praise and kind comments about our team. It is great to know that we were able to provide you with the highest levels of service. Our objective is that every customer that walks through our doors is able to have a similar experience. We hope you give us the opportunity to connect with you again.

January 28, 2023

I have always received great service from their service department. Everyone is always courteous and willing to address any issues I have with my vehicle. They go the extra mile and the extended hours offe More

by Daisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillan Wright
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Feb 01, 2023 -

Tri State Nissan responded

Daisy, we're glad you had such a wonderful experience with us! Your review is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs. We recognize our customers are busy and are beyond thankful for their willingness to spend time giving us feedback. If you have any further questions, please give us a call. We're always happy to help!

January 27, 2023

Had a wonderful experience from the moment we drove on the lot. Mike is a great salesman, no pressure, professional, thorough. He made this the easiest experience I have ever had getting a new car. More

by Joy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Brown
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Feb 01, 2023 -

Tri State Nissan responded

Thank you so much for taking a few moments to let us know how we are doing. We are so delighted to hear that your purchase exceeded your expectations. Our goal after all; is to provide customers with superior products that exceed their expectations. We will pass along your comments to our team. It is words just like these that keep us going

January 26, 2023

L Tri-State Nissan was very fast and efficient at getting my vehicle in for its oil change. The entire staff was very friendly and helpful More

by cindysalcedo59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Tri State Nissan responded

Cindysalcedo59, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 26, 2023

Professional and courteous service. You feel at home and well taken care of by everyone at Tri-State. More

by Lucky Lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Tri State Nissan responded

THANK!!!! We are honored by your choice to do business with us, and look forward to your next visit.

January 25, 2023

Always have excellent experience with the shop, get in right in and out. Very thorough and always helpful with any questions or concerns I may have. Thanks team! More

by Sarahgerometta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Tri State Nissan responded

Thanks, we are very happy to have provided you with such a positive experience! We select, train, and coach our team around the idea that customers deserve memorable and positive experiences and it is up to them to deliver. We are honored by your choice to do business with us and look forward to your next visit. We're looking forward to your next visit with us!

January 25, 2023

The best place to go for any work done on any car Bob in service was the best More

by kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : bob was the best
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Jan 27, 2023 -

Tri State Nissan responded

Hi Kate, we are happy to have provided you with such a positive experience! Our brand promise is all about delivering seamless experiences that exceed customer expectations! We know that you have options and are very honored that you selected us and proud to have served you. We hope you allow us to help you again. Rest assured; we will do whatever it takes to deliver on our promise.

January 25, 2023

They were very friendly & professional and I was surprised that they finished my state inspection in record time. More

by Carathbun106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Pressler
Report | Print
Jan 27, 2023 -

Tri State Nissan responded

Thanks, we're happy to hear you had a positive experience with our team! Your review makes a difference to us and is beneficial as a way to introduce others to what we do here. Because of feedback like yours, we can confirm that we are heading in the right direction. If you're ever in need of more help, please let us know! We recognize our customers are busy and are beyond thankful for their willingness to spend time giving us feedback.

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