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Tri State Nissan
Winchester, VA
1,064 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia.
As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,064 reviews
May 27, 2022
Tri-State Sales Consultant Payne and Finance Manager was very professional. They went above and beyond to make buying a vehicle easy. very professional. They went above and beyond to make buying a vehicle easy. More
by wright_5560
April 26, 2022
Ridge! The guy understands customer service. He is now my go to guy in the service department. He found a part for me that I had been trying to get for The guy understands customer service. He is now my go to guy in the service department. He found a part for me that I had been trying to get for over a year. Easy part that Nissan direct could not get right, they kept sending me the wrong part. Thanks Ridge! More
by Joe becker
Employees Worked With
Ridge
July 26, 2021
Car Buyer Beware! We were promised a fix to our car, after they sold us one with an air condition system that didn't work, and then they reneged. Do not buy when there are honest dealers around. Imagine after they sold us one with an air condition system that didn't work, and then they reneged. Do not buy when there are honest dealers around. Imagine a dealership being able to get away with just about whatever they want to get away with. They say they value customer service, but our experience tells you otherwise. Dishonest, sneaky, and self-serving. More
by C-ville customer
Employees Worked With
Other Employees :
I had to select the people in this review. I didn't work with either of them. , Brian Nieves
April 18, 2021
Durring my purchase of a new car I was quoted a payment and told I would receive 15000 For my trade in and 500 military discount. In finance the payment was 240 instead of 160 I was quoted and only given 1 and told I would receive 15000 For my trade in and 500 military discount. In finance the payment was 240 instead of 160 I was quoted and only given 14500 for van and no military discount. Now I am stuck with a high payment and shorted 1000 and no follow up phonecall to resolve anything. More
by Sheila
Employees Worked With
Management
March 14, 2021
Thank you Kevin and Todd! Excellent service and great communication amongst us! Tri state Nissan continues to be above the rest of their competition. Shaun communication amongst us! Tri state Nissan continues to be above the rest of their competition. Shaun More
by stimot19
March 09, 2021
Kevin has been our mainstay at Tri State Nissan for years. He is the essence of professionalism, congeniality and practical knowledge. Kevin anticipates the needs of each of our vehicles and remember years. He is the essence of professionalism, congeniality and practical knowledge. Kevin anticipates the needs of each of our vehicles and remembers the service histories of each of them. Whether nearly antique or nearly brand new, Kevin looks after each of our four vehicles as conscientiously as he looks after each of us. In a time when so few things in life have been certain, the maintenance and servicing of our cars, SUV and truck have not added one iota of consternation to our distracted lives. We credit Kevin for this major benefit of our association with Tri State Nissan. More
by Kerrydancer
Employees Worked With
March 09, 2021
Very friendly and courteous. Went over everything my car needed and when my car was due next service. Answered all concerns and questions I had with upcoming services. Great guy! needed and when my car was due next service. Answered all concerns and questions I had with upcoming services. Great guy! More
by Jim_white2
Employees Worked With
Martin Arellano
March 07, 2021
I pull at the gate for customer service. Tyler came to me very nice and polite, ask me what I needed. I had done on my vehicle oil change and Inspection. Took only two hours and was very quick service for a very nice and polite, ask me what I needed. I had done on my vehicle oil change and Inspection. Took only two hours and was very quick service for a Saturday. Welcome back again for more services. More
by chicasjc2
Employees Worked With
Tyler
