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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.7
1,145 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,145 reviews

April 20, 2023

Whole vehicle shook when I applied brakes. Got me in right away for a brake job More

by russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Tri State Nissan responded

Thank you for sharing your experience with us. We are glad to hear that we were able to get you in for service promptly and address the issue with your brakes. Our team strives to provide efficient and effective service to all of our customers. We appreciate your business and hope to see you again for any future automotive needs.

April 20, 2023

Was very helpful with the service of getting my oil change and was efficient in the time it took. More

by dgconner60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Tri State Nissan responded

Thank you for taking the time to leave us a positive review! We're glad to hear that our team was helpful and efficient in servicing your vehicle's oil change. We always strive to provide the best possible service to our customers, and we're happy to have met your expectations. We look forward to serving you again in the future!

April 20, 2023

They always do a very thorough job checking over my vehicle. I also like how late they are open, easy to go after work. More

by erika.e73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
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Apr 20, 2023 -

Tri State Nissan responded

Thank you for taking the time to share your experience with us. We are glad to hear that you are satisfied with the thorough job our team does in checking over your vehicle. We also understand how important it is to have convenient service hours, and we are happy to offer late hours to accommodate our customers' busy schedules. Thank you for choosing us for your vehicle's maintenance needs, and we look forward to seeing you again in the future.

April 19, 2023

Tri-State made the purchase process very smooth! If you are looking for a new or pre-owned vehicle, go see Angel in sales! More

by bobrill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Steen, Angel Payne
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Apr 20, 2023 -

Tri State Nissan responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you had a smooth and enjoyable purchase process. We'll be sure to pass along your compliments to Angel and our sales team. Thank you for choosing Tri-State, and we hope to see you again soon!

April 19, 2023

No problems encountered. Fast and efficient service without the need for an appointment. No pressure to have unneeded maintenance performed. More

by pdgrubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
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Apr 20, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're glad to hear that our team provided fast and efficient service without pressuring you into any unnecessary maintenance. We appreciate your business and hope to see you again soon!

April 19, 2023

Martin Arellano is a pleasure to work with. He's conscientious, courteous, and professional. My truck-recall repair was completed an hour ahead of the estimated job time. It's well worth the d More

by raymondart3
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Tri State Nissan responded

Thank you for sharing your positive experience with Martin and the team at Tri State Nissan! We're thrilled to hear that your recall repair was completed quickly and that you were pleased with Martin's service. We appreciate your business and look forward to serving you again in the future!

April 18, 2023

I take my car to this dealership only they are fast with service and turnaround More

by ACFD104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
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Apr 18, 2023 -

Tri State Nissan responded

Thank you for sharing your positive experience with the dealership's service department! We're glad to hear that you're satisfied with the speed of service and turnaround time. Our team strives to provide efficient and timely service to all of our customers, and we're happy to know that we were able to meet your expectations. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future.

April 17, 2023

Whenever I need some service for my car, without hesitation, I take it to the Nissan in Winchester for the good attention, the good service, I am always satisfied with the service and the good atten More

by chio2a2v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that you always choose our Nissan dealership in Winchester for your vehicle service needs. Our team takes pride in providing exceptional customer service and quality work, and it's great to hear that you're always satisfied with the service and attention you receive. We're especially glad to hear that Martin has provided you with great attention and service. We appreciate your business and your trust in us, and we look forward to continuing to provide you with the care and service you deserve for many years to come!

April 16, 2023

Great experience, salesman Mike was awesome the whole process was quick and effortless in and out. More

by BWhiting43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brown
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Apr 17, 2023 -

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us and that Mike provided you with awesome service throughout the whole process. Our team takes pride in providing exceptional customer service and making sure that our customers have a stress-free experience. It's great to hear that we were able to make the process quick and effortless for you. We appreciate your business and your kind words, and we look forward to having the opportunity to serve you again in the future! Thank you for choosing us for your vehicle needs!

April 16, 2023

Timely, communicative, and justifiable pricing. I would recommend Tri-State Nissan Servicing to anyone. I intend on returning for all future servicing. More

by hayessmith17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Tri State Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department and that we provided you with timely, communicative service at a justifiable price. We understand that vehicle servicing can be stressful, and we're glad that we could help alleviate some of that stress by providing exceptional service. It's great to know that you're satisfied with our service and that you're willing to recommend us to others. We appreciate your business and your trust in us, and we look forward to serving you again in the future for all your vehicle servicing needs!

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