Tri State Nissan - Service Center

Excellent service from beginning to out the door. Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service. Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service. More

Everytime I bring my vehicle in for service I always tell them from the start that I am only there for the service i requested and not to bother asking me about other services. The service people are really them from the start that I am only there for the service i requested and not to bother asking me about other services. The service people are really pushy as I was brought out of the waiting area 2 times telling me about other service that needed done. This is a waste of my time and the lady that was helping me. The service would go a lot faster and get completed if they didn't keep asking you about services that you already told them that you didn't want and then they have to relay this back to the mechanics assigned to your car. I always try to get there before they open so I can be first in line as who wants to spend their day off sitting in a dealership waiting for an oil change and tire rotation that should not take hours to complete. More

In and out in no time service person friendly to the point Have a great day point Have a great day More

Todd was very pleasant. I would have given Nissan 5 stars, but the woman at the checkout was not the least bit friendly. I would have given Nissan 5 stars, but the woman at the checkout was not the least bit friendly. More

Great people. Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience. Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience. More

Good work. Car runs a lot better now. Also took me in earlier than my official appointment. Very appreciated. Car runs a lot better now. Also took me in earlier than my official appointment. Very appreciated. More

After my rather harsh but honest review last week concerning a safety inspection concern and ultimately getting a replacement part under warranty which I learned was offered by Martin, I wanted to le concerning a safety inspection concern and ultimately getting a replacement part under warranty which I learned was offered by Martin, I wanted to leave a second one. Long story short, the replacement part led to another issue in which I could not lock my doors manually. After some miscommunication during a phone call, the issue was fixed which I truly appreciate. Thank you to Martin and the Service Manager for ultimately taking care of my vehicle. More

I came in for a 25,000 mile service on mu 2022 Rogue and a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. Service was completed within a reasonable amount of time, when I checked out I was quoted $371 for a replacement piece of plastic! No explanation of having to replace the whole unit but “we don’t set the prices, Nissan does” by Martin. I paid and retrieved my keys, I get in my vehicle and no state inspection had been performed although I paid for it, it still had the same sticker as before. I go back in, they retrieve a new sticker and put it on along with the REQUIRED Va inspection paper that had the WRONG mileage on it. Needless to say, I was frustrated at this point. I believe it was the service manager who got involved. My car was then taken back into the service area and inspection either done then or redone. While waiting, they did check with Nissan about a replacement piece I needed. Since I was less than a month out of warranty, they offered to install it under warranty. Now based on this information and the fact I only had 25,200 miles on it, why couldn’t it be taken care of initially? I’m retired and watch every penny, I cannot justify spending $371 on a small piece of plastic that I needed. I was asked to wait a while longer while the part was installed. My simple service visit instead of being a hour or so turned into 3 hours. I was apologized to several times. Mistakes happen, but the state inspection issue is definitely a training opportunity. I put the safety of my vehicle in the hands of someone else, this mistake did not give me a comfort level. My vehicle is registered in the State of Virginia which has very strict policies concerning safety. I do not believe in negative reviews as there are always two sides to a situation, but felt it was important to provide this feedback. More