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Tri State Nissan - Service Center

Winchester, VA

4.7
358 Reviews
Call Service Center (540) 667-6800

358 Reviews of Tri State Nissan - Service Center

Sort by
October 20, 2023

Always helpful. Never waited too long. Prices seem fair. Friendly staff. Will buy nissan again just because of how the service department handles things. Thank you! More

by sonnettfalconi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Tri State Nissan responded

Thank you for your kind words! We greatly appreciate your loyalty and feedback. Our team is dedicated to providing helpful, efficient, and friendly service to all our customers. Please don't hesitate to reach out if you need assistance or have more automotive needs. We're here to ensure you have the best experience possible, and we look forward to serving you again!

Dec 15, 2023 -

Tri State Nissan responded

Hello we thank you for your positivity. Our service team is really shinning and we are so proud of their continued growth in customer service. We appreciate your review and 5 star rating. Thank you for being a valued customer and we appreciate your continued business with us.

October 10, 2023

I am always amazed by the friendliness and professionalism shown by this service department. They are fair, honest, and a true pleasure to work with. More

by JKPASS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2023 -

Tri State Nissan responded

Hello we are so glad to hear that our service department is holding to the Nissan customer service standard. We strive to let all of our customers know they are valued. Thank you for you review and 5 star rating. Glad to have you as a valued customer.

October 03, 2023

Very satisfied with our purchase. Would recommend to friends and family. Haven’t bought a new vehicle in 23 years. More

by wilma_pope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Tri State Nissan responded

Hi Wilma We are so pleased that you are enjoying your new car purchase and that you feel confident in your decision. We understand how possibly nervous you could've been after 23 years. It is most pleasing to hear that you gave us the chance to help you and get you into something new and most deserved. Thank you for your positive review and your 5 star rating. Congratulations on becoming a member of the Tri-State Nissan valued customer family. Cheers to you!

September 30, 2023

Kevin was very kind, courteous and professional. He answered all of my questions and left me feeling that my Car would be in Great hands! I am pleased with my Experience at Tri State Nissan! More

by mauied87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Tri State Nissan responded

We are so pleased to hear that Kevin was so helpful and courteous. It is always an awesome feeling to know and feel assured that your in good hands. We appreciate the review and 5 star rating. Thank you for being a Customer with us here at Tri-State Nissan of Winchester. We look forward to seeing you again.

September 21, 2023

The shop manager was prompt and friendly. He answered the questions I had concerning tune ups and tires. More

by spring53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Tri State Nissan responded

We're thrilled to hear you had a good experience with our shop manager! Prompt and friendly service is our pedal-powered promise, and we're delighted he could steer you in the right direction regarding tune-ups and tires. Thanks for rolling by and choosing us for your car needs – we're always here to help you cruise smoothly on the road!

September 16, 2023

I didn't have to wait very long and my Rouge Sport was done. Staff was very pleasant. More

by makile54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember their name
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Sep 18, 2023 -

Tri State Nissan responded

We're thrilled to hear that your visit to our service center was as smooth as a joyride in your Rouge Sport! Our team takes pride in delivering efficient and pleasant experiences, so you can get back to enjoying the open road in no time. Your kind words keep our engines running with enthusiasm – thank you for choosing us!

September 16, 2023

Todd did a great job and was a real joy to work with. Really appreciate all he did for me. More

by faithden2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Tri State Nissan responded

We're thrilled to hear that Todd made your experience a delightful one, Faith! Todd truly excels at bringing joy into his work and ensuring client satisfaction. We'll be sure to pass along your kind words, and we look forward to assisting you again in the future.

September 15, 2023

Fixed an annoying issue on the car and didn't cost us a fortune. Thanks! More

by DAVID.SCHWANTES
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Tri State Nissan responded

We're thrilled to hear that we could squash that pesky car annoyance without breaking the bank David! Our team at Tri-State Nissan takes pride in delivering top-notch service that keeps both our customers and their wallets happy. We'll always be here whenever you need us—happy driving!

September 14, 2023

Martin did an excellent job explaining exactly what needed to be done and how the process would work. Once my vehicle was dropped off everything progressed exactly how Martin said it would and I got my More

by GSF13EMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Tri State Nissan responded

Thank you for your fantastic feedback! We're delighted to hear that Martin provided you with such a clear and precise explanation of our process. At our service center, we believe in under-promising and over-delivering, so it's no surprise that you got your vehicle back sooner than expected. We look forward to serving you again in the future!

September 14, 2023

Very nice employees. Waiting room needs a few higher sitting chairs for us old people with bad knees. More

by JANEHARM
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Tri State Nissan responded

Thank you for your kind words about our dedicated staff, Jane! We appreciate your feedback regarding the seating in our waiting room. Rest assured, we're actively looking into enhancing our amenities, including adding higher sitting chairs to accommodate all our valued guests comfortably. We hope to welcome you back soon for an even more enjoyable experience.

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