Tri State Nissan - Service Center

Sorry it took me so long to to rate my services. Well, I went to Joseph " Jo Jo " Catalano dealing with a situation with my car late Jan./Feb. He was very helpful and as usual very kind. He help take of th went to Joseph " Jo Jo " Catalano dealing with a situation with my car late Jan./Feb. He was very helpful and as usual very kind. He help take of the matter and got it resolved. I aslo want to say taht Cathy Fritges was a great help. She, too, was kind and help resolve my situation. When I talk to someone and they mention that they want to buy a car. I tell them to go to Tri-State Nissan and ask for " Jo Jo ". Thanks guys for your help. :-) More

So many items, so little time!!! We brought the Nissan Frontier in for the annual inspection. While there, we had the team perform the oil change, tire rotation, check the air pressure sensor, inspect re Frontier in for the annual inspection. While there, we had the team perform the oil change, tire rotation, check the air pressure sensor, inspect rear window control and sevice the battery. Whew! The air pressure sensor and window control had to be replaced. J D kept us informed along the way, as we chose to wait for the vehicle. He recommended a new air filter, as well, to which we agreed. Matt did his part to ensure parts were on hand, since we called ahead of time. Chuck saw us waiting and made sure we had been given full attention and encouraged J D to wash the vehicle when all was finished. Before the sudoku puzzles were worked, it was time to go:)) We were out in about two hours....great teamwork! We can honestly say we "enjoy" these visits! The bottom line did not hit very hard, either. All service on this vehicle has been performed at Tri-State Nissan, winning over a Honda customer along the way.....Thanks, Matt! More

Hi, Mr Kochel was very responsive to a concern that I had and made every effort possible to help me. I really appreciated his follow up and concern for my satisfaction. If all dealers were like TriState Niss and made every effort possible to help me. I really appreciated his follow up and concern for my satisfaction. If all dealers were like TriState Nissan all would be good! More

Participated in the tires for life program, never missed a service. When the time came to replace the tires Tri-State Nissan replaced the all four tires. However, Dropped the car off in snowy weather and th a service. When the time came to replace the tires Tri-State Nissan replaced the all four tires. However, Dropped the car off in snowy weather and the car was ready the following day. Upon picking up the car all four rims were scratched evenly around the rims in the same patter. These scratches were not there before the care was dropped off. End result, Tri-State Nissan refused to replace the rims but acknowledge they would sale a new set at their cost. If not their fault then why sale me a new set at cost. I like to clarify and give my gratitude toward several employees as they have made us feel at home. We have owned Nissan vehicles 8 years through this dealership and it was all due to key employees. The only employee, Rodney Wood, Service Manager, needs some refining. During my conversation with him he told me, and I quote "Car was so dirty when it came in I can no take responsibility". The car was dirty because it had been snowing all day when we dropped the car off. Thank you Rodney, we will no longer be purchasing a vehicle through Tri State Nissan. More

I believe this dealership is very concerned as to what I wanted as to price range and Rusty Moorhouse is the most delightful salesperson. Thanks wanted as to price range and Rusty Moorhouse is the most delightful salesperson. Thanks More

Went in for an oil change and ended up coming out with a new car. this is my 2nd Nissan. DJ is an excellent sales person i would refer my friends to speak with him if they were in the market for a car. than new car. this is my 2nd Nissan. DJ is an excellent sales person i would refer my friends to speak with him if they were in the market for a car. thanks DJ!!! More

Just wanted to give a shout out to the service dept. at tri-state nissan. I had to take our new Rogue in because of a very annoying rattling noise it was making. I know it doesn't sound like a big deal, bu tri-state nissan. I had to take our new Rogue in because of a very annoying rattling noise it was making. I know it doesn't sound like a big deal, but I know how hard it can be to track these things down. And I just want to thank everyone involved in finding the source of this noise and resolving the issue. It took a couple trips in, but they found it and fixed it, and I'm grateful for thier resolve. Forgive me for not knowing all the people involved, but I do remember the service advisor Matt, and another named Kieth I believe, and the tech by the name of Seth? If I'm missing anyone or have the names wrong, I'm sorry. Just wanted to thank everyone for fast, friendly service. Truely a great dealership in all aspects. More

I brought my Titan in for service, and I needed tires. Rodney was wonderful to work with, and with his expertise and knowlege. Rodney made a phone call; to the Warranty Department, and they supported his Rodney was wonderful to work with, and with his expertise and knowlege. Rodney made a phone call; to the Warranty Department, and they supported his decision and reccommndation for the tires. He got me four new tires that I wanted, and because they were a bit more than the "freebies", I was willing to pay the extra. He went out of his way to accomodate my requests as well as my needs. Francis Zoldak More

I brought my car in for an oil change and also to get it checked out due to a noise that it was making. Matt explained what he thought the noise was attributed to but also had me take a drive with one of th checked out due to a noise that it was making. Matt explained what he thought the noise was attributed to but also had me take a drive with one of the service staff to make sure that we were hearing the same noise. All staff that I dealt with were friendly and accommodating. I will definitely return here for all of my service needs. More

I have had all of my service work done on my Nissan Frontier at Tri-State. Although my wife's vehicle is a Honda, she has been converted over to the service department at Tri-State. The staff is alw Frontier at Tri-State. Although my wife's vehicle is a Honda, she has been converted over to the service department at Tri-State. The staff is always very personable, friendly and professional. We deal mostly with Matt Keenan. He was very instrumental in winning my wife over to the service department. Because of the wonderful service, our next vehicle will probably be a Nissan. Keep up the great work. More