Tri State Nissan - Service Center

Tri State Nissan responded

Aggie, first and foremost, thank you for taking the time to share your experience with us. We genuinely appreciate your detailed feedback, as it helps us improve and ensure we are delivering the level of service our customers deserve. While we are glad to hear that our team successfully repaired your tie rod and completed your state inspection, we sincerely regret the inconvenience and frustration caused by the additional issues with your vehicle. Situations like this are never acceptable, and we completely understand how this could have impacted your trust in us. We appreciate your patience through the delays and wish we had done a better job keeping you informed throughout the process. Your note about communication is incredibly valuable, and we will use this as a learning opportunity to improve our customer updates moving forward. We are, however, very happy to hear that our service receptionist provided a welcoming and positive experience—our team members strive to make every customer feel valued, and we’ll be sure to share your kind words with her. Again, Aggie, we truly appreciate your honest review. If there is anything we can do to regain your trust, please don’t hesitate to reach out. We value you as a customer and would love the opportunity to provide a better experience in the future.

Tri State Nissan responded

Thank you so much for your incredible review! We’re beyond excited to hear that you always experience outstanding service at our dealership. Providing transparent pricing, exceptional workmanship, and timely, clear communication are all part of our commitment to excellence, and knowing we delivered that for you is truly rewarding. Your support and kind words mean the world to us—thank you again! We can’t wait to welcome you back for your next visit!

Tri State Nissan responded

Thank you so much for your loyalty to Tri-State Nissan since 2010! It’s truly an honor to be your go-to dealership for all your vehicle needs. We’re thrilled to hear that you’ve been absolutely satisfied with every interaction and that our team, including Todd Kerns and Skylar Warner, has provided service that stands out. Hearing that you feel recognized and appreciated every time you visit is exactly what we strive for—it’s not just about the cars; it’s about building lasting relationships with amazing customers like you. And your kind words about our honest approach mean so much to us! Your recommendation means the world to our team, and we’ll continue working hard to exceed your expectations every time. If there’s ever anything we can do for you, don’t hesitate to let us know.

Tri State Nissan responded

Thank you for your wonderful review! We're so glad to hear that you had an excellent experience with our team at Tri-State Nissan. It’s great to know that our staff, including Kevin, Todd, Martin, Bob, Josh, and Skylar, provided you with helpful, friendly, and efficient service. We always strive to make our services both fast and affordable, and your positive feedback motivates us to keep exceeding your expectations. Thank you for choosing us, and we look forward to assisting you again in the future!

Tri State Nissan responded

Thank you, Ron, for your thoughtful review and for sharing your experience with Tri-State Nissan! We're thrilled to know that our team consistently takes care of your needs and that you appreciate our straightforward and non-pushy approach to service. At Tri-State Nissan, we believe in providing honest and reliable care, focusing on what matters most to you. Your satisfaction and trust mean a great deal to us, and we're always here to help with whatever you need. Thank you for choosing us, and we look forward to assisting you again in the future!

Tri State Nissan responded

Thank you for sharing your 5-star review of your recent service experience at Tri-State Nissan! We’re thrilled to hear that your service and inspection were completed in a timely manner and that our team, especially Skylar Warner, kept you informed throughout the process. Providing efficient, transparent, and friendly service is central to our commitment to exceeding customer expectations. It's always our goal to ensure every visit is smooth and hassle-free. We appreciate your trust in Tri-State Nissan for your vehicle’s maintenance and look forward to assisting you with all your future automotive needs. Please don’t hesitate to reach out if there’s anything else we can do for you! Best regards, The Tri-State Nissan Team Winchester, VA

Tri State Nissan responded

Thank you for sharing your excellent 5-star review of Tri-State Nissan’s service department! We're delighted to hear that your experience with us was exceptional. Our knowledgeable and friendly staff, including Josh Stogdale, truly appreciates your kind words and recognition of their hard work. Your feedback about our transparency, workmanship, and timely service means a lot to us. Thank you again for trusting Tri-State Nissan for your vehicle’s care, and we look forward to serving you again in the future. Safe travels!

Tri State Nissan responded

Thank you for your feedback. We’re glad to hear you had a pleasant experience with our staff at Tri-State Nissan and that your service was completed in a timely manner. We appreciate your kind words and your recommendation. If there’s anything we can do to make your next visit a 5-star experience, please let us know. It was a pleasure serving you, and we look forward to seeing you again!

Tri State Nissan responded

Thank you, Jim, for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed our fast and friendly service at Tri-State Nissan, even without an appointment. Providing convenience through extended service hours is just one of the ways we aim to exceed expectations. We also appreciate you highlighting Kevin Riggleman—our team takes pride in delivering efficient and transparent service. Thank you again for trusting us with your vehicle's care, and we look forward to serving you again in the future! Safe travels!

Tri State Nissan responded

Thank you for your wonderful feedback and perfect 5-star rating! We’re thrilled to hear that you’ve consistently received prompt, courteous, and knowledgeable service from our team, even without an appointment. It’s great to know that Skylar Warner and the rest of our staff were able to provide such a seamless and professional experience. Your trust means the world to us, and we look forward to continuing to serve you and your vehicle with excellence! Safe travels!