Troiano Chrysler Jeep Dodge

I had my 2014 Ram towed to a referred local mechanic for DEF system issues, despite his numerous and much appreciated attempts he could not correct the issue, so he recommended that I bring it up the road t DEF system issues, despite his numerous and much appreciated attempts he could not correct the issue, so he recommended that I bring it up the road to Troiano’s. My dashboard displayed a message that said my truck would go into what is commonly called “limp mode” in 19 miles and basically leave me stranded on the said of the road. So I drove right over to Troiano’s and explained my situation (and then some) to Nick Parker (Service Advisor) who was very professional and sympathetic. Nick assured me the he would talk to one of the techs to see if they could try to squeeze me in between one of the scheduled services appointments. After a short wait Nick tells me that one of the techs will take a look at my truck to diagnose and hopefully correct the issue. He informed me it would take roughly 90 minutes. At approximately 90 minutes Tyler, one of the tech/mechanics, came out to the waiting area and explained the service he had performed on my truck (forced regen) and that my truck was all set. The service charge was more then reasonable and extremely honest. Nick, was personable and prompt. Tyler was informed and seemed eager to address the issue. These guys saved my day and/or week, and I am grateful. Thanks guys. I live in South Windsor so Troiano’s is about a 40 minute ride for me, but the service department is totally worth the drive. J. Ortiz More

You are better off bringing your vehicle elsewhere! This place sucks and has a terrible reputation! Don’t become the next sucker trust me on this! place sucks and has a terrible reputation! Don’t become the next sucker trust me on this! More

My truck failed to start on Sunday. Called Monday morning and Melissa was very accommodating. Towed truck in and was fixed the same day. AWSOME! and Melissa was very accommodating. Towed truck in and was fixed the same day. AWSOME! More

Have used this dealership for years. Very Friendly and helped me find the vehicle I wanted when no other dealer in SE CT could be bothered. Their Service Department is top notch. helped me find the vehicle I wanted when no other dealer in SE CT could be bothered. Their Service Department is top notch. More

Would never recommend I strongly believe this place does not inspect their vehicles. I would stay far away from this dealership and recommend it no one. This dealership put I strongly believe this place does not inspect their vehicles. I would stay far away from this dealership and recommend it no one. This dealership put profit over the safety and satisfaction of me and my family. When we reported 2 problems 6 days after buying our vehicle that made our vehicle unsafe, (transmission problems and heavy vibrating while braking) they refused to fix the problem at first and told us "nothing we can do" It took us 3 WEEKS to finally reach an agreement. They asked us multiple times for money to cover the repairs even though it is the dealerships legal obligation to make the car safe. In my opinion they tried to take advantage of us multiple times and when it was all said and done they only fixed 1 problem, returned our car with an empty gas tank and filthy floor mats. I'll be taking this car elsewhere for the repairs because this dealership is not worth the time and frustration. More

Easy! I went in to buy a car, but ended up making some great friends. From beginning to end, everyone at Troiano was willing to do what it took, to make me I went in to buy a car, but ended up making some great friends. From beginning to end, everyone at Troiano was willing to do what it took, to make me happy. It was an extremely pleasant experience. I got a fantastic car, and the whole process was made quick and easy by the staff at Troiano. I will be returning soon to purchase a vehicle with my daughter. She is extremely jealous of my new ride. More

Very helpful! I went to Troiano after terrible experiences at another dealer. I wasn't happy about giving up my diesel VW. Anthony & Jym were an incredible help and I went to Troiano after terrible experiences at another dealer. I wasn't happy about giving up my diesel VW. Anthony & Jym were an incredible help and very patient while I weighed all of my options. I'm thrilled with my new Pacifica! :) Thank you Anthony & Jym!!! More

Great Help! Jym did his very best to make sure that I can get into a newer ride after my last vehicle came upon some transmission issues. Even with a car with alm Jym did his very best to make sure that I can get into a newer ride after my last vehicle came upon some transmission issues. Even with a car with almost no value, Jym made sure I left satisfied! More

Great service Went to troiano to purchase my first new car. I wanted to get a Jeep Wrangler willy wheeler. The jeep I wanted was not in stock so we had to do a fact Went to troiano to purchase my first new car. I wanted to get a Jeep Wrangler willy wheeler. The jeep I wanted was not in stock so we had to do a factory order. The process was very quick and easy and Laura and jym made it very easy and gave me plenty on info about the jeep. The dealership provided great customer service. I picked the jeep up yesterday and I love it. The whole process took about 6 weeks. Well worth it. Will defiantly come back in the future and recommended this dealership for anyone in the market! More

Great experience! We purchased a Charger Hellcat from the team at Troiano. Phil and Jym were a pleasure to work with. They responded quickly to our questions and concer We purchased a Charger Hellcat from the team at Troiano. Phil and Jym were a pleasure to work with. They responded quickly to our questions and concerns and made the financing process smooth and easy. We've purchased a lot of vehicles and we couldn't have asked for anything more from the team at this dealership. If you're looking for a new car, give them a call. You won't be disappointed. More