Troncalli Subaru

Helped Me Find the Perfect Car Just a couple of weeks ago, my car finally hit the bucket. I was looking forward to getting a new car, but I had no idea what I wanted. Right after Just a couple of weeks ago, my car finally hit the bucket. I was looking forward to getting a new car, but I had no idea what I wanted. Right after my car died, I took a trip to Oregon to backpack with friends - there were Subarus everywhere. I loved how the Crosstrek looked, so I decided to start my car search by looking at used Subarus. My budget was around 20k. I found a couple of used Crosstreks in my price range at Troncalli Subaru. Since it was pretty close to my house, I decided to stop by and see if I even liked driving the Crosstrek. Stephanie took me on a test drive of the new Crosstreks and I loved it. Since a new one was out of my price range, I started looking at the used ones they had. There weren't that many, but the next day, I couldn't stop thinking about the orange crosstrek I'd seen. It started growing on me, but it was just out of my price range. Thankfully Stephanie worked with me to get it marked down from the suggested price and into a range that my budget could handle. She was awesome about not pushing me into getting a car and followed up just the right amount. She even helped me when I asked her questions about the other used Crosstreks I was looking at for different sellers. This was my first car buying experience and it's going to be hard to top. More

48 hour happy Subaru owner Our terrific experience began when we walked into Troncalli Subaru. We met for the first time in person our internet sales person Stephanie Culver. Af Our terrific experience began when we walked into Troncalli Subaru. We met for the first time in person our internet sales person Stephanie Culver. After discussing what we thought we wanted she showed us several cars in the two models we were interested in. At the beginning of looking at each car Stephanie would show us all of the features that were on the car and the differences as we moved between cars. She was incredibly patient and answered every question with an a terrific knowledge in terms we could understand. I am 62 years old and the father of three boys. We have bought several cars. Stephanie made this the best buying experience we have ever had. Her honesty was refreshing. I would highly recommend Troncalli Subaru and especially Stephanie Culver if you are in the market for a Subaru. Harry Baum More

Exceeding expectations Timothy greeted us with a smile immediately as we arrived, he also was ready for us and also already had a loaner car waiting for us. Timothy was extr Timothy greeted us with a smile immediately as we arrived, he also was ready for us and also already had a loaner car waiting for us. Timothy was extremely kind to my wife and our 20 month old son. He also shared a personal story about his son. Timothy calls us when our car was ready and was very helpful when we arrived. Our Outback was shining like it was the day that we picked it up from the Marvelous Casey Cash. Timothy also assisted with affixing our Subaru stickers, helped us prepare for a Thule that we will be receiving next week. Timothy also said that he would be willing to help us with all future service request! I will continue to recommend Troncali Subaru to everyone! More

Did not hurt at all! Stephanie was a pleasure to work with! she acted and treated us like real people, she was not a robot and us not a sale! she was concerned with what w Stephanie was a pleasure to work with! she acted and treated us like real people, she was not a robot and us not a sale! she was concerned with what we wanted and made sure every thing I asked was answered and any concerns addressed - she did not pressure us and by the time the car was purchased we ended up staying the the parking lot next to it talking about Subaru's and the adventures of life we all looked forward to! I commend her on being a sales person that did not act like a sales person and also being an excellent person! we can say with all truth she made what is thought to be a painful and alienating process was a Pleasant and fun one! we hope to work with her again on day maybe. Matt and Christina - Happy Subaru Drivers More

Trustworthy, Efficient We had an appointment for an oil change/tire rotation. They took our car immediately with no long wait. The young man who handled our appointment wa We had an appointment for an oil change/tire rotation. They took our car immediately with no long wait. The young man who handled our appointment was efficient and friendly. We had a coupon which was honored and saved us quite a lot. Our wait time for the work to be done was exactly as they quoted. The waiting room was nice, comfortable. They had a Keurig coffeemaker with many choices of brew and creamers, also a basket of snacks and a fridge with cold water. We got our car back ready for the road, nicely washed. Very happy with the customer service. More

no service I wrote this email back in February to the general manager. I never got a response of any kind. So I will never use them again. Mr Barlow, I bought I wrote this email back in February to the general manager. I never got a response of any kind. So I will never use them again. Mr Barlow, I bought my used Subaru from you last fall. It was a pleasant experience and I am quite happy with the car. I tried to get a cover for the back cargo area of my Forester from your parts department. They said there wasn't one made for the 2007 Forester, so I purchased one online. Perfect fit and matches the upholstery. Strike One. I got a coupon from the dealership for a discounted oil change, so I brought it in and your service manager told me that the coupon was only good at the Jeep service (even though it was from Troncalli Subaru), but he would honor it this time. Strike Two. Needing an oil change and tire rotation, I called today to see what sort of price is the service without coupons. Guess what? I can't find out. It is not posted on your website and no one answers the phone in service (I called 3 different times). Just voicemail. I can't just answer the phone whenever I want. Strike Three. So now I will stop at NTB on the way home and get service. I will go back to having my car serviced at a non-dealership garage, but I wanted you to know that I tried give your service department a chance at my business. Thought you should know. More

Great salesmen no pressure Subaru Bob gave us great service thoroughly explaining and answering all of our questions. The color we wanted was not available on the lot but one wa Subaru Bob gave us great service thoroughly explaining and answering all of our questions. The color we wanted was not available on the lot but one was found that had the options that we wanted except one and that is being added at no cost. Mike and Stephanie provided additional services to us in a very professional manner and we appreciate that. More

It was a pleasure Stephanie was a delight to deal with. My experience was awesome. Great customer service and everything went smoothly. They did not have the Subaru For Stephanie was a delight to deal with. My experience was awesome. Great customer service and everything went smoothly. They did not have the Subaru Forester Touring with all the features I wanted in stock, but Stephanie arranged for one to be driven there from close by within 2 business days. I was given a tutorial on all the features that the car has and she was very thorough. More

Troncalli Subaru.....Great Experience Thank you Casey Cash for making the purchase of our new Subaru Outback a total pleasure! We got a much better deal at Troncalli then at the "other" d Thank you Casey Cash for making the purchase of our new Subaru Outback a total pleasure! We got a much better deal at Troncalli then at the "other" dealerships.......without pulling teeth to do so. Casey went over the entire car with us to make sure we knew how to work all of the amazing features! Another make of car like this would have cost much more with everything we got in the Outback. Thank you Casey! The Albrittons More

A relaxed way to buy a car My wife and i walked in and was greeted by "Subaru Bob" Cichocki. I told him what we were looking for, but we were still searching for the best price. My wife and i walked in and was greeted by "Subaru Bob" Cichocki. I told him what we were looking for, but we were still searching for the best price. He politely took us for a test drive in the car of our choice and thoroughly explained the "bells and whistles" .At no time did I feel pressured to buy and the price I was offered was @$800 less than the price from two other dealers on the same vehicle. I will recommend Troncalli to anyone looking for a Subaru. Also the finance dept. did there job very well. More