The customer service at this dealership is non existent. I recently received a letter regarding the airbag recall. The letter explains how dangerous this is and how it can cause death. When I called to make an appointment, I was told it would be 2-3 weeks before they could get me in. They said do not have anyone sit in the passenger seat. This is our family vehicle and with 3 kids impossible to not have someone sit there. I was told that was the best they could do and when I asked if they would provide a rental vehicle until it could be fixed I was told no. During the conversation I was accused of raising my voice. I would have been justified raising my voice as I kept being interrupted every time I tried to talk but it's just not true. I was with 2 other people and they even said I never raised my voice. At this point I just said forget it and hung up. I called back and asked to speak to the General Manager. After leaving a voicemail for Michael, I received a return phone call from a John. I asked why he was calling me and he said because I left a message for Michael. He was rude as well and said he knew of the situation because he was standing next to the person I was originally speaking with. Well, if I left a message for Michael, why are you calling me? I didn't leave John a message, I left a message for Michael. I did get a call back from Michael shortly after hanging up with John. Michael was also very rude so that is where the employees must get it from. He tried to tell me that all there calls are recorded and that he listened to my original conversation. If that was the case, he would know I never raised my voice. I have since been told that they in fact do not record anything but who knows. There are too many good dealerships out there to put up with with be treated like crap. Especially for an issue that I have no control over. By the way, I have a BMW that had the same recall issue and they told me to not drive the vehicle and provided me a loaner vehicle for 3 weeks while mine was in line to be fixed.