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Troncalli Subaru
Cumming, GA
356 Reviews
Generations of our family have been serving the needs of the community for more than 50 years. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 356 reviews
March 06, 2015
HORRIBLE CUSTOMER SERVICE I did not have the time to visit this dealer in person because I live 2 hours away so I applied for financing online. They were quick to send my infor I did not have the time to visit this dealer in person because I live 2 hours away so I applied for financing online. They were quick to send my information out to lenders but have yet to call me! It has been one week and still nothing! I had to call in and check on my application and each time I was passed off to someone new! At one point I spoke to someone who said they had some denials (common when buying a car as we all know) but when I asked for what reasons or if we could request a counter offer I was cut off quickly and told the lenders will send me a letter. Duh! that is a given but I have the right to know what is going on and instead was dismissed and continue to be dismissed. After being fed up with all of this I called to speak with the owner and was told he is permanently unavailable then was forwarded to the general manager whom has yet to return my call! All in all I would not recommend this dealer to anyone because of the HORRIBLE CUSTOMER SERVICE! More
by bhooker
February 20, 2015
Don't respond When we bought our car the Troncalli sent in the wrong information for the title. I had to go into the dealership to get this corrected. I have repe When we bought our car the Troncalli sent in the wrong information for the title. I had to go into the dealership to get this corrected. I have repeatedly called to get updates and no calls have been returned, More
by jws021
Employees Worked With
Mike Lubanski
February 16, 2015
45,000 Service On a Monday, I scheduled my 2013 Subaru Forester for a 45K service for Friday. When I arrived, they were unable to find my reservation in their compu On a Monday, I scheduled my 2013 Subaru Forester for a 45K service for Friday. When I arrived, they were unable to find my reservation in their computer system, although I had received a confirmation email. No problem. Tim was very accommodating and took my information and keys. When I returned at 5 pm, the car was ready with all that a 45K service entails. I only know this because it said so on the service ticket. I wish they would break down exactly what they have done, such as changing the cabin filter, checking the various fluids and functions that the service recommends. Also, there is supposed to be a complimentary wash, which mine did not get. I still am pleased with the dealership and the friendly atmosphere of everyone there. My complaints are trivial and the car has run great since I purchased it, some 2 years ago. More
by ryoung1701
Employees Worked With
Bobbi Patterson, Michael Stewart
February 09, 2015
Professional Service in a small town Kevin Slatton was professional and extremely knowledgeable during our experience. We were well treated and looked after. I would use Troncalli agai Kevin Slatton was professional and extremely knowledgeable during our experience. We were well treated and looked after. I would use Troncalli again and would certainly recommend them. More
by lara
January 26, 2015
Best Car Dealer Experience Ever After 40 years if buying cars, I have found a no hassle, friendly dealer. Troncalli Subaru in Cummings sold me a great car at a great price and the e After 40 years if buying cars, I have found a no hassle, friendly dealer. Troncalli Subaru in Cummings sold me a great car at a great price and the entire procedure was hassle-free. The salesperson and manager were friendly and helpful and offered me a reasonable price for my trade in. For a very GOOD car buying experience, call these guys. More
by chambersott
December 29, 2014
Top Notch Dealership Everyone I dealt with at the dealership was professional and friendly. I can't think of one thing they could have done better. No pressure, polite, ho Everyone I dealt with at the dealership was professional and friendly. I can't think of one thing they could have done better. No pressure, polite, honest... everything you would want in a dealership. I'll certainly be back when it is time to buy again. More
by rpate67
Employees Worked With
Stephanie Culver
December 28, 2014
A Very Pleasant Experience I'd been a Honda guy for the last 15 years, but when it came time to retire the old car, I decided on an Outback. I decided on Troncalli Subaru based I'd been a Honda guy for the last 15 years, but when it came time to retire the old car, I decided on an Outback. I decided on Troncalli Subaru based on reviews. I am SO glad I did! From start to finish, the experience was truly exceptional. Stephanie Culver and Mike Barrow were a dream to work with. Stephanie couldn't have been less "salesman" and was as excited about my purchase as I was. Mike gave me straight answers; no BS. This type of service was completely the opposite of previous car-buying experiences. I would highly recommend Troncalli to anyone in the market to buy a car. You will not be disappointed! More
by JKenny
December 28, 2014
Best buying experience ever. I've bought quite a few vehicles in my life. Purchasing my new Crosstreck was the best ever. From initial contact, throughout negotiations, closing th I've bought quite a few vehicles in my life. Purchasing my new Crosstreck was the best ever. From initial contact, throughout negotiations, closing the deal and delivery there was no pressure. Just a friendly discussion of what I needed and what they could do. During delivery they took time to make sure I understood where all the controls where located. Patiently answered all my questions The drive to Cummings will be worth you time. More
by Rahji
Employees Worked With
Kevin Slatton
November 18, 2014
fast and efficent and quality service Had a service completed on my 2014 outback and was greeted promptly. Was asked about any problems I might have concerns. They completed my service an Had a service completed on my 2014 outback and was greeted promptly. Was asked about any problems I might have concerns. They completed my service and addressed my questions, and did so in a reasonable amount of time and at a reasonable price. I will return and continue to recommend this dealership for both sales and service. More
by sandy s
Employees Worked With
Bob "Subaru Bob" Cichocki, Conrad Macarthur, Michael Stewart
November 10, 2014
In and out with a new Forester within 2 hours! My wife wanted a 2015 Forester so after weeks of careful research and price checks over the internet we found Troncalli Subaru's web site and their ne My wife wanted a 2015 Forester so after weeks of careful research and price checks over the internet we found Troncalli Subaru's web site and their new car inventory listing. My wife selected the model, color and features she wanted for a 2015 Forester, we made a reasonable offer via e-mail to Stephanie Culver and she accepted an scheduled an appointment for a test drive and drive out. Michael Barlow was also very helpful and accommodating and within two hours (in two visits), my wife drove out with her new car. We had a good sales experience with Stephanie and Michael and after being Honda car owners for over 20 years, I think my next car will be a Subaru as well and hopefully Stephanie or Michael will be there to make it happen! More
by jomendi
