Troncalli Subaru

We found a car from this dealership on Autotrader.com. We had been in contact with both Stephanie and Tom through emails and phone calls. We planned to drive 114 miles to look and potentially purchase a We had been in contact with both Stephanie and Tom through emails and phone calls. We planned to drive 114 miles to look and potentially purchase a Forester. We called the night before to confirm that the car was still available. We spoke to Stephanie and she said that it was. We told her that we would be arriving between 12-2 the following day. Upon our arriving to the dealership, we saw the car and checked it out. Then, proceeded to go into the dealership where we waited for 10 minutes for someone to help us. When that didn't happen, I waited outside of Tom's office until he recognized me standing there. We told him that we had come to look at the Forester. He replied saying that he sold it that morning. He said he didn't know that we were coming because Stephanie did not tell him of the conversation that she and I had the night before and he sold the car. He even dropped some curse words when he realized the mistake. This was after we drove 114 miles with a 6 and a 3 year old with us. Needless to say, we were very disappointed with our experience and the lacking of professionalism. More

Stephanie was amazing to work with in purchasing my new Crosstrek. She was very professional, friendly and saw that all my concerns and questions were answered and addressed. I would recommend Troncalli Crosstrek. She was very professional, friendly and saw that all my concerns and questions were answered and addressed. I would recommend Troncalli and especially Stephanie to anyone looking for a new car. More

I couldn't get into to my regular dealership for service but Roger was able to fit me in-- thank you very much for your assistance service but Roger was able to fit me in-- thank you very much for your assistance More

I JUST PURCHASED MY THIRD CAR YESTERDAY FROM MIKE LUBANSKI AT TRONCALLI SUBARU. MIKE WORKED WITH ME ON MY TWO PREVIOUS PURCHASES. HE OFFERS OUTSTANDING CUSTOMER SERVICE AND EXPLAINS ALL THE TERMS OF LUBANSKI AT TRONCALLI SUBARU. MIKE WORKED WITH ME ON MY TWO PREVIOUS PURCHASES. HE OFFERS OUTSTANDING CUSTOMER SERVICE AND EXPLAINS ALL THE TERMS OF THE SALE IN A MANNER THAT IS EASY TO UNDERSTAND. THE DELERSHIP IS VERY COMPETITIVE ON THEIR PRICING AND TRADE IN ALLOWANCE. I HAVE COMPLETE TRUST IN MIKE AND HAVE DEVELOPED A GREAT RELATIONSHIP WITH HIM OVER THE LAST FOUR YEARS. ALL OF THE OTHER STAFF MEMBERS THAT I HAVE WORKED WITH IN THE SALES, PARTS AND SERVICE DEPARTMENTS HAVE EXCELLED IN PROVIDING AN EXEMPLARY CUSTOMER SERVICE EXPERIENCE. THIS IS THE DEALERSHIP TO BUY A SUBARU IN THE ATLANTA METRO AREA! I HAVE PURCHASED MANY CARS OVER THE YEARS ALL OVER THE COUNTRY AND I HAVE NEVER HAD A BETTER CUSTOMER SERVICE EXPERIENCE AND MET SUCH NICE PEOPLE. THEIR MOTTO IS “WHERE FRIENDS SEND THEIR FRIENDS.” I WOULD HIGHLY RECOMMEND THIS DEALERSHIP AND KNOW THAT YOU WILL HAVE THE SAME GREAT EXPERIENCE THAT I HAVE HAD! More

WOW - this was the best car buying experience I have ever had. Bob was the consummate sales person--knowledgeable and fair, and he LISTENED to me! He found me the perfect car to meet my needs and worked with had. Bob was the consummate sales person--knowledgeable and fair, and he LISTENED to me! He found me the perfect car to meet my needs and worked with me to get to the right price. I LOVE my new Subaru CrossTrek! More

The salesman, Subaru Bob, was great. He listened to what we were looking for and then showed us the right car. The business manager Mike explained our options but did not pressure us into anything we did n we were looking for and then showed us the right car. The business manager Mike explained our options but did not pressure us into anything we did not need. I recommend Troncalli Subaru for anyone thinking about buying a Subaru. More

Troncalli Subaru service in Cumming took care of my car tire that had a screw in it. They did it for free while I waited, thank you. tire that had a screw in it. They did it for free while I waited, thank you. More

Bob was excellent to work with. Very personable, knowledgeable and professional. He made both my wife and me comfortable through the buying experience and answered all our questions clearly. We wi knowledgeable and professional. He made both my wife and me comfortable through the buying experience and answered all our questions clearly. We will recommend Bob to any potential clients. We will wait to recommend the dealer until after using the service department. More

I stopped in to look at the Subaru Crosstrex Mike Lubanski came out side answered all my question, brought me to sales consultant Stephanie Culver who took me too look and then we test drove the vehi Lubanski came out side answered all my question, brought me to sales consultant Stephanie Culver who took me too look and then we test drove the vehicle and was very pleased with the Subaru. Mike Lubanski gave me a very good trade-in on my Jeep Wrangler and a excellent price on the Crosstrex, Stephanie Culver went over all paperwork in great detail answered all my questions and after deal was done she presented the car to me in a excellent working knowledge of the vehicle setting up the car for me. I highly recommend this dealership of Troncalli Subaru. More

Buying a car here was a no hassle experience. Bob was extremely knowledgeable and friendly. I would recommend Troncalli Subaru to anyone and the car is excellent. Bob's manager walked us thru the purch extremely knowledgeable and friendly. I would recommend Troncalli Subaru to anyone and the car is excellent. Bob's manager walked us thru the purchase process and explained our options. More