Troncalli Subaru

I have been a customer of Troncalli Subaru for over seven years and I have never been disappointed . I have purchased 5 vehicles over this time period. I am always impressed by the courtesy and professionali years and I have never been disappointed . I have purchased 5 vehicles over this time period. I am always impressed by the courtesy and professionalism they have displayed.i highly recommend Troncalli Subaru /Dodge/Jeep/Chrysler . More

I just purchased a new 2013 Outback on 10/29/12.Bob"Subaru Bob" Cichocki was my sales person. It is my first time owning a Subaru and so I was pleasently surprised when I met Bob.He showed 10/29/12.Bob"Subaru Bob" Cichocki was my sales person. It is my first time owning a Subaru and so I was pleasently surprised when I met Bob.He showed me all the features and patiently explained them as many times I asked. We originally looked at the subaru in August and told Bob we would not be purchasing until September. He didn't try to pressure us in any way to reconcider the purchase date. As September drew near he contacted us to see if we were still interested and we came in and took yet another test drive. When we decided to order our car we made sure Bob was the person to do the paper work. The day we took delivery we not only worked with Bob but also with Mike the two of them made getting the car painless. I would definetly recommend Subrau and Subaru Bob to anyone and in fact I already have already done so. More

When I picked up my new Subaru an item which I ordered was not on the car Bob immediately investigated and ordered the part. Several days later I emailed him and asked if I could also order side cargo net was not on the car Bob immediately investigated and ordered the part. Several days later I emailed him and asked if I could also order side cargo nets. He told me no problem. he parts arrived and an appointment was set up to accommodate me. I met Conrad the morning of my appointment that would start on my car. I was waiting awhile and Conrad came out and explained the reason for the delay was the engine had to be cool in order to install the block heater I ordered. He was very apologetic and ask if he could get me anything while I waited. When the service was done Conrad escorted me out o the car to show me where the plug was located and answered a question I had about a sensor. He told me to come right back if I had any problems. I've dealt with service departments before and not with the best of feeling or service. I was very happy with my experience at the Subaru service department and look forward to a long relationship with them. More

I continue to receive superior service from Troncalli Subaru. I purchased my Outback from Bobbie in 2010 who was extremely knowledgable and demonstrated excellent people skills. For service I have in Subaru. I purchased my Outback from Bobbie in 2010 who was extremely knowledgable and demonstrated excellent people skills. For service I have interacted with Conrad who also is very helpful and courteous. Yesterday, I also had the opportunity to interact with Service Technician (George). George was great! He took the time to answer all my questions and provided additional guidance that will help me continue to enjoy my Subaru. This is my 4th Subaru and 3rd Outback. The combination of an outstanding product (Subaru) and superior service, (Troncalli Subaru) insure a satisfied customer! Thanks again! tb More

I had a very disappointing experience with the salesman named Bob at Troncalli SUBARU dealership. It seemed that everything Bob did was actually a big favor. He never bothered to call back regarding a car named Bob at Troncalli SUBARU dealership. It seemed that everything Bob did was actually a big favor. He never bothered to call back regarding a car I was interested in. I don't feel like returning to Troncalli for a purchase any time soon. More

We bought our new Outback a couple weeks ago from Bob and we couldn't be happier. Bob was very patient with me no matter how many times I came in to test drive it or asked questions. The entire dealership we couldn't be happier. Bob was very patient with me no matter how many times I came in to test drive it or asked questions. The entire dealership was patient with our two small sons and we never felt any pressure to purchase. Once we did, Mike and Bob made everything so easy and we were in and out in about 2 hours. We look forward to purchasing another Subie from them in the future. More

I found a car they had online and contacted Tom Martin. He was very professional, thorough, and responsive to all of my questions and needs. When I arrived from Florida to pick up the car, Bobbi gave me an He was very professional, thorough, and responsive to all of my questions and needs. When I arrived from Florida to pick up the car, Bobbi gave me an extremely thorough orientation to the car. Mike handled the financial arrangements and Tom made sure the experience was seamless. I cannot be more pleased with the process and love my new 3.6 Limited Outback. I had a great drive back to Florida. Kudos to this group. They are a five star group. Dayn Boitet DDS Fleming Island FL More

Time has really flown since the purchase of my new 2012 Outback and I was due to the first service. One call to Troncalli, the service was set at my convenience and was completed most expeditiously. Conr Outback and I was due to the first service. One call to Troncalli, the service was set at my convenience and was completed most expeditiously. Conrad Macarthur leaves nothing to be desired and is the consumate professional in the care of vehicles brought to his department. More

Terrific follow-up service, clean and orderly dealership. Chris Wright was no-pressure and extremely knowledgeable during purchase. Have recommended Troncalli Subaru to many friends. Plan to purchase my n Chris Wright was no-pressure and extremely knowledgeable during purchase. Have recommended Troncalli Subaru to many friends. Plan to purchase my next Subaru here. Even though my drive to Troncalli is a long one, they make it worthwhile. More

Bigger is not necessarily better in the car business... In general, Subaru in the Southeast has a tougher job pulling in people from other brands. The climate and relative cost of AWD tends to put 2- In general, Subaru in the Southeast has a tougher job pulling in people from other brands. The climate and relative cost of AWD tends to put 2-wheel drive Honda/Toyota and domestic brands on the top of folks shopping lists. So to succeed, the Troncalli folks simply take better care of their customer both in Cumming and the sister store for Troncalli in Kennesaw. And with 2 stores (and Kennesaw right down the road from Subaru of America corporate) there is also some "volume" power in these 2 smaller stories. Compare that to the Stivers/Gwinnett dealers who pitch low price but use VERY different pressure sales techniques to turn units (HELLO... Subie owners are not "units"!) Over the past few years, we've purchased 2 cars here and many of the staff and Mgrs have remained the same (great sign), the service folks are VERY thorough and you'll be treated better. Another family member has his Subaru's service done there and had repair work done after a minor accident and is very happy many miles later. The store tends to draw heavily from the North Metro Atlanta 'burbs and heavily from the N. GA mountains as well. A smaller store that's on the larger Troncalli Dodge/Jeep property means lower overhead. You'll also need to negotiate here (so do your homework), but the negotiation will be respectful and fair. For new sales, the level of professionalism and patience in picking a car, then follow through after sale were also outstanding. Subaru Bob did the best job I've seen in 25 years of buying cars to ensure I picked the right vehicle and to ensure we're happy with the car afterwards. Some paperwork issues on our trade were also handled without drama. And in good faith negotiations on the new car sale, "ties went to the customer" with thanks to the Sales Manager Mike. Great store Mr. Troncalli. More