Tropical Ford

Never again, I took my car there on Saturday, usually for oil change it’s 1 hour, well my husband and I are in the market of possibly buying a NEW Ford Explorer, we haven’t looked or drove one, so anyway the oil change it’s 1 hour, well my husband and I are in the market of possibly buying a NEW Ford Explorer, we haven’t looked or drove one, so anyway the guy said it would be 2 hours for oil change, and since we was gonna look at the Explorer we said ok. So we proceed to dealership talking to salesman, he opens it up for us to look at it, we like it, would like to have a cpl more options on it, but asked him for us to test drive it, he was like we can’t test drive without having a deal wrote up, I’m like why am I gonna make a deal on a vehicle if I don’t know if I like it for sure, so I told husband definitely WONT buy from them, so since car was gonna be 2 hours we went for a walk, we was gone maybe an hour, so we went back to dealership and was sitting in lobby and waiting, over 2 hours goes by, finally I went and talked to a service advisor, she’s like let me check, so she went out came back in and did not say a word to us, they had moved my car, anyway when she went out they finally went and got my car, I told my husband they are just now pulling it into the bay, and mind you that was already after the 2 hours as told, finally after 3 hours the car is ready, so the original service advisor did my paperwork, said ok we can go to Cashier, he did not APOLOGIZE for it taking longer or could of discounted it, but nothing, so I would not recommend this dealership for service or to make a new car purchase…. More

The service lacks. Went for oil change, used their car service while waiting, coke to find out the driver has his own schedule such as appointments that I had to wait u Went for oil change, used their car service while waiting, coke to find out the driver has his own schedule such as appointments that I had to wait until he was done to take me back to ford. Not even a call ahead of time to advise or even say it ahead of time that the driver is out of hours at certain times. Also it won’t let me click one star to review, clearly who wants bad reviews. But site opened as soon as I wanted to leave a 5 star review.. thank you again. More

Very courteous staff, no gimmicks or switches. Steve Lucius more than helpful. Sales Manager was very nice. Steve Lucius more than helpful. Sales Manager was very nice. More

I never received a phone call or an email or even a text message letting me know they had received my interest in the automobile. message letting me know they had received my interest in the automobile. More

Today I have the worst experience in this dealership my insurance spends 7000$ off parts and labor when I pick up the car has Alignment problems the car pulls to the right and manager trying to cover up w insurance spends 7000$ off parts and labor when I pick up the car has Alignment problems the car pulls to the right and manager trying to cover up when I confronted him he asked me to leave or he will call the police and I still have warranty on the labor no customer service at all if I get to accident they are responsible for not giving me car that pulls me right and left More

Lara was great handling my Aviator. Asset to the Company. Very competent and helped me through the 2 day process Very competent and helped me through the 2 day process More

Get me in and out real quick. Elsie and the other young lady in quick service do a great job. lady in quick service do a great job. More

Excellent service in few minutes. Congratulations. The best service, best dealer, employees and facilities. My respects to all. best service, best dealer, employees and facilities. My respects to all. More

Had a great service from JJ...just the best ... Had to check out of resort and be home within two days in Kentucky on a friday my ford edge had a major oil leak he was able to get my vehicle service and r check out of resort and be home within two days in Kentucky on a friday my ford edge had a major oil leak he was able to get my vehicle service and repair with great care..Thank you so much for the wonderful for helping me in time of need. More