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Tropical Ford

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
1,648 Reviews
Orlando-Based Family-Owned Ford Dealership Here to Support Your Dreams Put your faith in the dealership that puts you first. At Tropical Ford, we understand what it takes to help you achieve your goals. 2023 will mark 40 years in business, proving our longevity is driven by our desire to serve you. Our no pressure environment is a welcome breath of fresh air, helping you get the most out of your car buying experience. Our highly trained sales team works hard to ensure you enjoy a worry-free shopping experience. Whether you're a first-time shopper or one of our beloved return customers, you're always in great hands when choosing Tropical Ford in Orlando.
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9900 South Orange Blossom Trail

Orlando, FL

32837

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Showing 1,648 reviews

February 03, 2022

I never received a phone call or an email or even a text message letting me know they had received my interest in the automobile. More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Assisted by no one
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Feb 10, 2022 -

Tropical Ford responded

Thank you for taking time to leave this feedback, Mike. We are reviewing our internal process, as we would never want a customer to feel as though their needs were not being met. We would like to try to help you in finding the vehicle for which you are looking. Please reach out to Jack Swain at (888) 215-2256.

Helpful
February 02, 2022

Today I have the worst experience in this dealership my insurance spends 7000$ off parts and labor when I pick up the car has Alignment problems the car pulls to the right and manager trying to cover up w More

by anissekkat09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department manager
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Feb 10, 2022 -

Tropical Ford responded

Thank you for taking the time to provide this feedback. We would like to discuss this matter in greater detail. Please reach out to Carlos Sheppard at (888) 215-2256.

Helpful
December 31, 2021

Lara was great handling my Aviator. Asset to the Company. Very competent and helped me through the 2 day process More

by vkrupski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
lara
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Jan 05, 2022 -

Tropical Ford responded

Thank you so much for the wonderful rating! Lara is definitely a great asset to our team and was more than happy to help. We appreciate your business and look forward to seeing you on your next visit!

Helpful 1
December 08, 2021

Get me in and out real quick. Elsie and the other young lady in quick service do a great job. More

by Dmoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Tropical Ford responded

Thanks for the excellent 5-star rating! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with us. We appreciate your business and look forward to seeing you on your next visit.

Helpful
December 05, 2021

Excellent service in few minutes. Congratulations. The best service, best dealer, employees and facilities. My respects to all. More

by SUPERRAFY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vitally Monteaneau, Hernan Fontana, Carlos Sheppard, Anthony Ferrrando, Gerson Bueno, Santiago Hernandez, Donny Larson
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Dec 13, 2021 -

Tropical Ford responded

Wow, such kind words! We pride ourselves on our knowledgeable and helpful staff members and we are delighted to hear that they always provide a great car service experience for you. It was a pleasure doing business with you and we look forward to seeing you on your next visit!

Helpful
October 31, 2021

Have a tracker on truck, stated they test drive truck, never did. Stated never heard any noises. More

by bruce290
Recommend Dealer
No
Employees Worked With
Elsie Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
October 25, 2021

Had a great service from JJ...just the best ... Had to check out of resort and be home within two days in Kentucky on a friday my ford edge had a major oil leak he was able to get my vehicle service and r More

by palright2002
Customer Service
Recommend Dealer
Yes
Employees Worked With
JJ
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Nov 02, 2021 -

Tropical Ford responded

Thanks for the excellent 5-star rating! JJ is a great asset to our team and was more than happy to help. We appreciate your business and look forward to seeing you on your next visit!

Helpful
September 24, 2021

would like to give the service department 5 star's. had good service. great job More

by Mariaalicea539
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernan Fontana, Carlos Sheppard, Gerson Bueno, Steve Lucius
Report | Print
Sep 28, 2021 -

Tropical Ford responded

Thank you so much for the wonderful rating! We are delighted to hear that our staff helped in giving you such a great experience with us. Thank you for your business and we hope to take care of any of your future car needs!

Helpful
August 25, 2021

Elise in service does a great job. Very trustworthy and conscientious. Always take my cars to her More

by Dmoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2021 -

Tropical Ford responded

Thank you for the 5-star review! We're happy to hear your service appointment went well. We look forward to working with you again!

Helpful
August 22, 2021

Took my ford taurus to tropical ford, Hernan service advisor took care of all my service needs to keep the car rolling great. Very very happy with the service and good prices too. Thanks Hernan. More

by Christopher Olmeda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana
Report | Print
Aug 26, 2021 -

Tropical Ford responded

Thank you for the kind words, Christopher! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Hernan! We appreciate you trusting us with your Tauras to get the best quality service and we hope you come back soon!

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