Tropical Ford

Took my ford taurus to tropical ford, Hernan service advisor took care of all my service needs to keep the car rolling great. Very very happy with the service and good prices too. Thanks Hernan. advisor took care of all my service needs to keep the car rolling great. Very very happy with the service and good prices too. Thanks Hernan. More

Came for an oil change and was out in an hour. Everyone was very friendly and they all know me by name. I was a little upset because I had a maintenance service plan but even though the time and miles was was very friendly and they all know me by name. I was a little upset because I had a maintenance service plan but even though the time and miles was nowhere near completed the warranty expired because I already had three oil changes. It was not explained to me that the fourth one was not covered. But the staff at tropical Ford was very nice and explained it to me so I understood More

Worst dealership experience ever. Truck broke down the next week and it was a $1,000 repair. Entire management staff was terrible! Jose was finance and he was no help at all! Trade truck over year ago bec next week and it was a $1,000 repair. Entire management staff was terrible! Jose was finance and he was no help at all! Trade truck over year ago because of this and they are still causing me issues to this day! Spelled my name wrong on my gap cancellation check and like that wasn’t enough trouble getting it in the first place! More

Tropical Ford was accommodating and professional while my truck was serviced. They are also Veteran friendly as well which is very important to me! There was a misunderstanding during the process and they truck was serviced. They are also Veteran friendly as well which is very important to me! There was a misunderstanding during the process and they made it right! It seems as if the grass roots of the company is built around integrity. I purchased my truck in 2016 and have never had one issue with the staff or any wear and tear service. Highly recommended to all Veterans, first responders, and the public which leans strongly on honesty and quality! More

Some of the worst customer service I have ever experienced in the Service Center. I dropped off my car on Thursday morning at 7:30am for an appointment. I have to call at 4:00pm to even find out w experienced in the Service Center. I dropped off my car on Thursday morning at 7:30am for an appointment. I have to call at 4:00pm to even find out what is going on and they had just started to do an electrical diagnostic. It's like they forgot my car was there. What was the point of an appointment? I have only once received a phone call from them since Thursday...it is now Monday. I have been without a car to this point. I finally got through to someone for assistance and the woman who is answering the phone is the most helpful out of anyone! She has at least cared enough to talk to the technician and find out what is going on. Forget about trying to or waiting for a call from your "advisor". I haven't even met mine. He was late for my appointment on Thursday and someone else had to take my information, 15 minutes after my appointment. He left early on Friday without ever letting me know what is going on. They left a voicemail at noon but never followed up until I called five hours later. And then it was phone tag and leaving five unreturned voicemails. No wonder why the voicemail box of the Manager I was transferred to at first was full...they never listen to them. And here I am, on Monday, the part came in and the technician is finishing a different car then will work on mine....and it won't be ready until Tuesday... I understand issues happen and the need to get parts from backorder or other dealerships but the utter lack of communication is astounding. I only took my car here instead of my normal mechanic because of it being a hybrid. Next time I will bring it to my normal mechanic first and let them look at it. I'll gladly pay their diagnostic price to know if they can or can not fix the car before I am forced to come back to this dealership again. I had also asked for an oil change on Thursday...I have no idea if it is or will be done but at this point, just give me my xxxx car back. FYI…they also deleted this review from their Facebook page. More

I always get great service there....have been a customer for 5 years. They never try to upsell me anything that I do not need. for 5 years. They never try to upsell me anything that I do not need. More

Outstanding experience from checking in to picking up the vehicle. Elsie Martinez is a top notch service advisor whose result focused customer service combined with Raphael Permaul's unsurpassed technical kn vehicle. Elsie Martinez is a top notch service advisor whose result focused customer service combined with Raphael Permaul's unsurpassed technical knowledge in accurately identifying preventative maintenance issues is why I will keep coming back here as my dealer service center of choice. Parts were on hand the work was done much sooner than I had anticipated. My Expedition drives like the day I drove on Day 1. Well done! More

I have purchased 2 vehicles from Tropical Ford. I like the personal service you get and lifetime free oil changes. I was there for a long time Saturday July 3 for just an oil change. I had already seen the personal service you get and lifetime free oil changes. I was there for a long time Saturday July 3 for just an oil change. I had already seen a sign that said they need more mechanics. So I can understand. It still is my favorite dealership More

I have taken my car to three Ford dealers in the Orlando area, SUn Ford, Peacock Ford and Tropical Ford. Sunstate is close to where I live but it's service has gone downhill and has left me questioning t area, SUn Ford, Peacock Ford and Tropical Ford. Sunstate is close to where I live but it's service has gone downhill and has left me questioning their competence. Peacock Ford did a fine job but was quite expensive and far from my home. Tropical Ford has been great in the three visits I have made, They get me in quickly and are very professional. This last time they had to order a part but got it quickly and I am very pleased with how the car drives after the latest service More

Jose was a “Great sales rep!”Zoe in the business office Jose was a “Great sales rep!” Zoe in the business office made a mundane process better than just tolerable. Jose was a “Great sales rep!” Zoe in the business office made a mundane process better than just tolerable. More