Tropical Ford

Very personable group of people. The young lady that stayed with me through the process was very helpful her name is Peala, the gentleman Jack from the service dept. is making sure th The young lady that stayed with me through the process was very helpful her name is Peala, the gentleman Jack from the service dept. is making sure that all my needs for the cleanliness and detailing of the car are met. The finance manager Jose was very helpful and personable as we went through the daunting task of financing my vehicle. I have dealt with Tropical Ford several times over the years and have always been extremely satisfied with their service More

Awesome as usual service dept. They are always great, fast and super service. I have always received nothing but awesome service. They take care of anything and everything that is n They are always great, fast and super service. I have always received nothing but awesome service. They take care of anything and everything that is needed. More

Never let me down Great people, knowledgeable and always going an extra mile to make sure I have the best experience. There is another dealership closer to my house, bu Great people, knowledgeable and always going an extra mile to make sure I have the best experience. There is another dealership closer to my house, but I drive an Extra 20 min to go to this one. More

Warranty Work Brought my vehicle in for some warranty work, and I had to leave it during the work day. The team kept me updated on what was going on and made sure I Brought my vehicle in for some warranty work, and I had to leave it during the work day. The team kept me updated on what was going on and made sure I got shuttled to my office. They walked me through what had to be completed and what had to be scheduled at a future date. More

Routine Service Hybrid Service was fast, efficient and zero hassles at check out. I was put off by receiving a phone call from the sales department (and an email) within sec Service was fast, efficient and zero hassles at check out. I was put off by receiving a phone call from the sales department (and an email) within seconds of checking in asking if I was interested in selling my car. After I told them NO, they called back (a different salesman named "Steve" asked the same questions. Aggressive sales techniques and it was NOT appreciated. As I received my car from the service runner and I opened the car door, fastened my seatbelt to drive off, another salesperson came out, asked me to roll down my window and asked me if I wanted to sell my car. Tropical is GREAT for service, poor for sales. For the last time, I AM NOT INTERESTED IN TRADING IN MY CAR! NOW LEAVE ME ALONE! More

Great experience Salesman didn’t push me to buy a truck I didn’t want and drove off in truck of my dreams....thank you everyone at Tropical Ford to make this deal happ Salesman didn’t push me to buy a truck I didn’t want and drove off in truck of my dreams....thank you everyone at Tropical Ford to make this deal happen! More

Good work but missed an potential safety issue Normally I am very pleased with the service work on my 2 Ford vehicles but I feel the service tech let me down this time. I brought my Focus in to be Normally I am very pleased with the service work on my 2 Ford vehicles but I feel the service tech let me down this time. I brought my Focus in to be inspected before my son took the car back to college. After the service visit, I opened the hood to vacuum leaves and found the hood support bar was only held by the small plastic clip in the front. The bushing which holds the rear of the bar in place was gone. This left a potentially dangerous situation where the rod could have fallen down onto the moving belts, damaging and disabling the vehicle. The service included an oil change so I know the service tech should have noticed the problem and addressed it. I also noticed all 3 supports at the top of both headlights were completely broken. Maybe less obvious to a busy tech but it leaves me wondering what else he missed. As far as I know, the other work performed is satisfactory. More

Great service They diagnosed the problem and replaced my battery free since it was under warranty. Staff was friendly and helpful they even had complimentary doughn They diagnosed the problem and replaced my battery free since it was under warranty. Staff was friendly and helpful they even had complimentary doughnuts and coffee. Thank you Tropical Ford More

Quick, friendly, good buying experience I was on the hunt for a C-Max hybrid, which was hard to find with the SEL and all the options without being the Energi plug-in model. Tropical Ford ha I was on the hunt for a C-Max hybrid, which was hard to find with the SEL and all the options without being the Energi plug-in model. Tropical Ford had one, but they were a 2.5 hour drive away. I spoke with a salesman (Nicholas) and the internet manager (Denica) who were both very attentive to my questions and concerns. They made sure I knew what I was looking at before making the hike up to Orlando from South Florida. Once there, Steve was great as well, and they had the car ready to test drive and look over. Financing and paperwork were a breeze and they even negotiated with me well, allowing me to get there car at my price. A+ in my book. If they had the car I wanted, I wouldn't hesitate to drive back up there. More

Excellent service and knowledgeable personnel! Vitali is an excellent person sincere straight forward and honest. Very knowledgeable and friendly. He knows his job and his product..will recommend t Vitali is an excellent person sincere straight forward and honest. Very knowledgeable and friendly. He knows his job and his product..will recommend to others More